Frequently Asked
Questions
Find Solutions to Common Issues Related to mobile-app - unable to login mobile app
How can I add a one new company more if already one company is added in the mobile app?
To add one more new company in Mobile App you need to follow some steps:
Step 1: You have to make BDEP id in that company from BUSY.
Step 2: Go to the home option
Step 3: Now click on Setting option and then click on Companies option .
Step 4: Now enter BDEP id,User Name and password and click on Add new option.
Why am I unable to access the mobile app after installing it on a new device?
There could be several reasons why you are unable to access the mobile app after installing it on a new device.
Step 1: Ensure that you are entering the correct login credentials.
Step 2: There is a limit to switch 5 times.If it exceeded then you will not be able to access in the new device.
How can i change the BUSY mobile application device ?
To change the Cloud sync mobile application device, follow these steps:
1) Install mobile app in new device.
2) Enter Bdep Id, user name & password.
3) click on change device and select device where app was last activated
4) Click to generate OTP, it will be shared on registered mobile number
5) Enter OTP in new device, verify and proceed.
How can I reset my cloud sync user password for the new BUSY mobile app?
To Reset password for login new BUSY Mobile App You need to these Steps:
Step 1: Go to administration and then click on User Option .
Step 2: Now click on Cloud sync user and then click on Modify.
Step 3: Now select the Cloud sync user and change the password
How can i download the cloud based BUSY mobile application?
To download the cloud bases BUSY mobile application, follow these steps:
Step 1: Go to google play store in the device
Step 2: Write BUSY in search tab, you will an application with GST billing & accounting app
Step 3: Click on the application and then install the same.
What should I do if the server is down showing in mobile app while login?
You should check some process given below:
1: Check your Internet connection
2: Check after changing internet in mobile
3: Close/logout the mobile app properly and log in again
4: Cross check BDEP and mobile app username and password
5: Make sure all tabs of the mobile app should be closed.
How do I switch between the old and new versions of the BUSY mobile app?
You can switch old version to new version in BUSY mobile app by updating the Mobile app from play store or App store
BUSY Mobile App opening issue
To resolve BUSY Mobile App opening issue Recomended to update BUSY Mobile App from Play store or App store
Is there an offline mode or app I can use?
You need internet to use BUSY mobile app as mobile app data syncs to the cloud
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