Frequently Asked Questions

When you are unable to successfully import your bank transactions into BUSY, several factors could be contributing to the issue. Here are some common reasons and steps to help you troubleshoot the problem:Steps for Import Vouchers From Excel:
 Step 1: Open BUSY and select the company you want to work with. Then, go to the Administration tab and click on the Data Export Import.
 Step 2: Choose the Import Vouchers from Excel option and select the type of voucher that you want to import, such as Sale, Purchase, etc. 
 Step 3: After selecting the voucher type, click on the configure button and create a format for the voucher. Then, map the fields in BUSY with the columns in Excel. You can select the fields from the drop-down list and match them with the Excel columns. 
 Step 4: After mapping all the columns, select the Excel File Path and enter the Starting & Ending Row and Sheet Number of your Excel file. Then, click on the Import button and wait for the import process to complete.
 Please refer also document and video tutorials for know more about the import process.

Here is a step-by-step guide on how to import data into BUSY invoices in bulk using the Data Export Import feature:
 Step 1 : Need to create a spreadsheet (e.g., Excel) that includes columns for the necessary information, such as invoice numbers and corresponding serial numbers.
 Step 2 : Under the Administration menu, you should find the Data Export Import or a similar option. Click on it to proceed,
 Step 3 : Within the Data Export Import menu, you'll typically have options for both Masters and Vouchers. In this case, you'll want to choose Vouchers since you are working with invoice data.
 Step 4 : Click on the Vouchers option to initiate the bulk import for invoices.Browse your computer to select the Excel file that contains your serial number data. This file should be structured with columns for invoice numbers and serial numbers.
 Step 5 : After mapping the fields, review your choices to make sure everything is correctly matched. Then, proceed to start the import process.
 Step 6 : BUSY will display the progress of the import. Depending on the size of your data, this may take some time.

If you registered your mobile number with an application or service and did not receive the One-Time Password (OTP), there are several steps you can take to troubleshoot the issue and receive the OTP:
 Step 1 :Ensure that your mobile device has a stable network connection and sufficient signal strength. Without a network connection, you won't receive OTP messages.
 Step 2 :Sometimes, OTP messages may take a few minutes to arrive. 
 Step 3 :Verify your SMS inbox to see if the OTP message has been received but not displayed as a notification. 
 Step 4 :Confirm that you entered your mobile number correctly when registering.
 Step 5 :Restarting your mobile device can help refresh its network connections and may resolve OTP delivery issues.
 Step 6 : In some cases, the application or service may offer alternative methods of verification, such as email verification or voice call verification.
 Step 7 : OTP delivery can be affected by temporary network congestion or issues.
 Step 8 : If all else fails, consider using an alternate mobile number to complete the registration process. Ensure that the alternate number is working correctly.

The "notification rejected" error in BUSY typically indicates an issue with sending or receiving notifications or messages within the application. This error can occur for various reasons, and troubleshooting may involve checking both your software configuration and network settings. Here are some common causes and steps to resolve this error:
 Step 1 : Ensure that your computer or mobile device has an active and stable internet connection.
 Step 2 : Adjust your firewall settings to allow the software to communicate properly.
 Step 3 : Check if you have enabled notifications for the specific events or actions you want to be notified about.
 Step 4 : Customize which notifications you want to receive and how you want to receive them (e.g., email, in-app notifications).
 Step 5 : Check if there are any announcements or updates from BUSY regarding service interruptions.
 Step 6 : If you are receiving notifications via email or SMS, ensure that your email and messaging services are functioning correctly. 
 Step 7 : To contact on our Centralised 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

To update the phone number for sending PDF voucher notifications in BUSY, follow these simple steps: 
 Step 1: If you want to update the mobile number for a party: 
 Go to "Account Master" from the "Administration Menu->Masters->Accounts->Modify." 
 Select the specific account master you want to update and change mobile number. 
 Save your changes. 
 Step 2: If you want to update your own mobile number : 
 Navigate to "Voucher Series Configuration" from the "Administration Menu->Configuration->Voucher Series Configuration." 
 Choose the voucher series type you're interested in, where you want to send notifications from a voucher. 
 Click on the "Configure" button for "Send Notification on BNS after Saving." 
 Update your correct mobile number in the "Self Mobile No" field. 
 Save your changes. 
 Step 3: If you want to update the mobile number for a broker or salesman : 
 Go to "Broker Master" from the "Administration Menu->Masters->Broker/Salesman->Modify." 
 Select the specific broker or salesman you want to update and change their correct mobile number. 
 Save your changes.

The "Report Failed to Generate" error message in BUSY typically indicates that there was an issue while attempting to generate a report. To resolve this error, you can follow these troubleshooting steps:
 Step 1 : Ensure that you have selected the correct report parameters, including the report type, date range, and any other relevant settings.
 Step 2 : Verify the integrity of your data within BUSY. Make sure all transactions and data entries are accurate and consistent.
 Step 3 :Review the date range and filters applied to the report. 
 Step 4 :If you have customized the report format or layout, check if the customization is causing the issue. 
 Step 5 :Ensure that you are using the correct report template. 
 Step 6 :Make sure you are using the latest version of the BUSY software.
 Step 7 : Before attempting any major troubleshooting steps, back up your data to prevent data loss.
 Step 8 : If the issue persists, try recreating the report from scratch, applying the necessary parameters and settings. Sometimes, starting over can resolve the issue.

To check the tax rates configured in BUSY and make changes if required, you can go to the "Masters" menu and select "Tax Masters." This will display a list of all the tax rates currently configured in the software. You can edit or add new tax rates as needed.
 Step 1: Open BUSY and select the company you want to work with. Then, go to the Administration tab and click on the Masters.
 Step 2: Under Masters, select Tax Category and then click on Modify. This will open a list of your Tax Category that you can choose from.
 Step 3: Select the item that you want to change the tax rate for. This will open the item details window where you can see a field named Tax Category. You can change the tax rate from there by selecting a different tax category or creating a new one.
 Step 4: Click on Save to apply the changes and close the window.
 Please note to take latest Backup of your data before make any changes in your data."

If you are experiencing issues with your BUSY account and need assistance in resolving them, here are the steps you can take to get the problem resolved:
 Step 1 : Consult the software's user manual, online documentation, or knowledge base. Many common issues and their solutions are documented there. You may find step-by-step instructions for troubleshooting specific problems.
 Step 2 ;If the issue involves account access or login problems, verify that your account details, including your username and password, are correct. If necessary, use the password recovery or account reset options provided by BUSY.
 Step 3 ; Before attempting any major troubleshooting steps, ensure that you have a recent backup of your accounting data to prevent data loss during the troubleshooting process.
 Step 4 : If you have reported the issue to customer support, follow up on your support request if necessary. Ensure that you receive updates on the progress of your case.
 Step 5 : To contact on our Centralised 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

If you've reinstalled the BUSY BNS app but are still experiencing issues with receiving full PDFs, you can try the following steps to troubleshoot and potentially resolve the problem:
 Step 1 : Check Your Internet Connection
 Step 2 :Check Available Storage
 Step 3 :Update the App
 Step 4 :PDF File Size-If the PDFs you are trying to receive are very large, they may take longer to download or may not download successfully if there are limitations on file size imposed by the app or your device's storage capacity.
 Step 5 :Clear App Cache (Android)
 Step 6 :Check PDF Permissions
 Step 7 :Some apps have specific settings related to how PDFs are downloaded or viewed. Check within the app's settings to see if there are any options related to PDF downloads or viewing.
 Step 8 :Test on Another Device
 Step 9 :::Try Another PDF Viewer
 Step 10 : If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

To update BUSY to the latest version, you can go to the BUSY Updates section and download the update files. The software will not update directly from version 8.2 to the latest version. You will need to download and install the update files manually.
 Step 1: Take latest backup of your all data.
 Step 2: Go to BUSY and click on "Check BUSY Updates" under the Company Menu.
 Step 3: Select the location where you want to save setups and click on "Download Updates" two setups will be download.
 Step 4: Close any instances of BUSY that are running on your computer.
 Step 5: You can install both setups by Locate the setup file on your computer and double-click on it to run them one by one.
 Step 6: Follow the instructions on the screen and choose the location where you want to install the software.
 Step 7: Wait for the installation process to complete and click on the finish button.
 Step 8: You can now launch it and start using BUSY on your computer.