Frequently Asked Questions

If you want to change the default email ID in BUSY for sending emails then 
 please follow the given steps
 Step 1: Go to administration
 Step 2: Then configuration
 Step 3: Then email configuration
 Step 4: Then change your email id here in the field of username and password also.
 Step 5: Step to change password first open gmail and log in then do left click on it then 
 Select manage your account setting then check two step verification should be
 enabled then click on security option and then search for app password in search
 bar of gmail then select app password from dropdown then enter app name and 
 generate password then do copy to generated password and enter in the 
 the password field. exception for purchase domain their credential password 
 will be enough. 
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

Checking and adjusting settings for proper email functionality in BUSY is crucial for ensuring that you can send emails, such as invoices and statements, efficiently. Here's a step-by-step guide to help you with this process:
 Step 1. Open BUSY and go to the Configuration menu.
 Step 2. Select Email Configuration from the options.
 Step 3. Enter your email address and password in the provided fields.
 Step 4. Choose the email service provider you are using (e.g., Gmail, Outlook).
 Step 5. Enter the SMTP server and port details for your email provider. You can find these details in the email settings of your email account.
 Step 6. Enable SSL/TLS encryption if required by your email provider.
 Step 7. Save the settings and test the email configuration by sending a test email.
 The SMTP option is not available when selecting Send through Microsoft Outlook in BUSY's email configuration because the email will be sent automatically through the Outlook ID that is open on the system, without the need for SMTP server configuration.

Checking and adjusting settings for proper email functionality in BUSY is crucial for ensuring that you can send emails, such as invoices and statements, efficiently. Here's a step-by-step guide to help you with this process:
 Step 1. Open BUSY and go to the Configuration menu.
 Step 2. Select Email Configuration from the options.
 Step 3. Enter your email address and password in the provided fields.
 Step 4. Choose the email service provider you are using (e.g., Gmail, Outlook).
 Step 5. Enter the SMTP server and port details for your email provider. You can find these details in the email settings of your email account.
 Step 6. Enable SSL/TLS encryption if required by your email provider.
 Step 7. Save the settings and test the email configuration by sending a test email.
 The SMTP option is not available when selecting Send through Microsoft Outlook in BUSY's email configuration because the email will be sent automatically through the Outlook ID that is open on the system, without the need for SMTP server configuration.

Checking and adjusting settings for proper email functionality in BUSY is crucial for ensuring that you can send emails, such as invoices and statements, efficiently. Here's a step-by-step guide to help you with this process:
 Step 1. Open BUSY and go to the Configuration menu.
 Step 2. Select Email Configuration from the options.
 Step 3. Enter your email address and password in the provided fields.
 Step 4. Choose the email service provider you are using (e.g., Gmail, Outlook).
 Step 5. Enter the SMTP server and port details for your email provider. You can find these details in the email settings of your email account.
 Step 6. Enable SSL/TLS encryption if required by your email provider.
 Step 7. Save the settings and test the email configuration by sending a test email.
 The SMTP option is not available when selecting Send through Microsoft Outlook in BUSY's email configuration because the email will be sent automatically through the Outlook ID that is open on the system, without the need for SMTP server configuration.

If you are facing issues after entering email ID and password in BUSY then
 pleaser follow the given step 
 Step 1: Re check the details entered in the email configuration.
 Step 2: Try to send test mail if showig error 3 then smtp entered is wrong need to correct it . if 4
 error is showing then Port entered is wrong need to correct it. if it is showing 114 then 
 need to correct the user name and app password if showing could not connect then 
 need to correct the receiver details. 
 Step 3: Generate the separate new app password from google account setting then paste in 
 the password field.
 Step 4:If showing error authentication failed then ensure your internet connection working fine
 and BUSY have full right to access internet in antivirus.
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

When some emails sent from BUSY are not reaching customers, it can be a frustrating issue to deal with. Several factors can contribute to email delivery problems. Here are steps you can take to troubleshoot and resolve this issue:
 Step 1 : Ensure that the email addresses of the customers are correctly entered in the software. 
 Step 2 :Advise your customers to check their spam or junk folder for the missing emails. 
 Step 3 :Verify the SMTP (outgoing email) server settings in the BUSY.
 Step 4 :If you're sending a large number of emails, you might be hitting these limits. Check with your email provider for information on their sending limits.
 Step 5 : Check if your domain or email address has been blocked by the recipient's email provider. 
 Step 6 : Send test emails to a variety of email addresses using different email providers (e.g., Gmail, Yahoo, Outlook)
 Step 7 :Sometimes, email delivery can be delayed due to server issues or network problems.

If you are unable to see the email option after saving the voucher in BUSY then follow these steps.
 Note - To ensure that your email configuration within BUSY is set up correctly for the email functionality to work properly.
 Step 1. Go to Administration menu. 
 Step 2. Then click on configuration option 
 Step 3. Then select Voucher Series Configuration 
 Step 4. Now Expand the sale Button and select the series whose invoices you want to email. 
 Step 5. After selection of sale series click on Voucher configuration button which located on right side. 
 Step 6. Then Enable the option Send email after saving as Y and save the configuration. 
 Step 7. After configuring the email settings when you save the sales invoice BUSY will prompt you to send the email. Click the 
 Yes button to proceed with sending the email. 
 Note- Recipients email ID should be configured in the Party Master for the email functionality to work properly.

If want to notify vendors customers via emal,sms or whatsapp when new document are
 generated then please follow the given steps
 Step 1: First you have to configure Email and SMS configuration.
 Step 2: For configuration go to the administration
 Step 3: Then configuration
 Step 4: Then sms configuration for whatsapp and email configuration for email.
 Step 5: Once you have done with the configuration then voucher series configuration in the 
 configuration list.
 Step 6: Select the voucher type in which you want to configure.
 Step 7: Then select the series from dropdown.
 Step 8: Then select the voucher configuration tab.
 Step 9: Then turn on the option of send email after saving or send sms after saving. 
 Step 10: Now, a new window will appear while saving new voucher of email or sms.
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

If you are experiencing authentication errors or are unable to log in to BUSY with your existing Google account credentials, there could be several reasons for this issue. Here are some common causes and steps to address them:
 Step 1 :ouble-check the accuracy of your Google account credentials. Ensure that both the email address and password are entered correctly. Consider using the Forgot password or account recovery options provided by Google to reset your password if needed.
 Step 2 ; Check your 2FA settings and ensure that you are entering the correct verification code when prompted. If you are unable to receive the code, use backup methods provided by Google for verification.
 Step 3 :Generate an app-specific password for BUSY from your Google account settings and use it for authentication if required. This is especially necessary if you have 2FA enabled.
 Step 4 : Follow Google's account recovery process, which typically involves verifying your identity through recovery options such as email, phone, or security questions.

If app password for sending emails you have changed and showing error 114
 then please follow the given steps
 Step 1: Log in to you gmail Id 
 Step 2: Then do left click on you Profile image
 Step 3: Then click on manage your google account 
 Step 4: Then find security option in left side and select it
 Step 5: Then scroll down to turn on the option of two step verification
 Step 6: Then in searchbar of email enter app password and select it
 Step 7: Then enter the BUSY in the app name and create or generate password
 Step 8: Then copy the generated password and paste 
 Step 9: Then go to administration in BUSY
 Step 10: Then configuration and then email configuration and paste in the password option
 
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in