Frequently Asked Questions

If you wants to create app password for BUSY
 then please follow the given steps
 Step 1: Log in to you gmail Id 
 Step 2: Then do Left click on you Profile image
 Step 3: Then click on manage your google account 
 Step 4: Then find security option in left side and select it
 Step 5: Then scroll down to turn on the option of two step verification
 Step 6: Then in searchbar of email enter app password and select it
 Step 7: Then enter the BUSY in the app name and create or generate password
 Step 8: Then copy the generated password and paste 
 Step 9: Then go to administration in BUSY
 Step 10: Then configuration and then email configuration and paste in the password option
 
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

If you want to reset your app password then please follow the given steps
 Step 1: Log in to you gmail Id 
 Step 2: Then do Left click on you Profile image
 Step 3: Then click on manage your google account 
 Step 4: Then find security option in left side and select it
 Step 5: Then scroll down to turn on the option of two step verification
 Step 6: Then in searchbar of email enter app password and select it
 Step 7: Then enter the BUSY in the app name and create or generate password
 Step 8: Then copy the generated password and paste 
 Step 9: Then go to administration in BUSY
 Step 10: Then configuration and then email configuration and paste in the password option
 
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

Yes, we can send invoice through email directly from BUSY. We have to mention the Email Id details in BUSY.
Pls Follow the Below Steps :
Step 1: Administration
Step 2: Configurations
Step 3: Email Configuration
Step 4: Select Send Directly option.
Step 5: Select Attachment as per your requirement
Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id.
Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID.
Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.
SMS Configuration is a charegeable service.The Customer need to purchase SMS API from API Vendors for sms from BUSY.
Pls Follow the Below Steps:
Step 1: Administration
Step 2: Configuration
Step 3: SMS Configuration
Step 4: Mention the SMS API which purchase from API Vendor
Step 5: SMS Configuration will be done from Dealer end.
Step 6: During Voucher Saving, we can send sms to the customers.

To configure BUSY to email invoices directly when printing, you typically need to set up email preferences within the software. Here are the general steps to do this:
 Step 1: To print an invoice from BUSY, you need to open the invoice and click on the Print button or press ALT+P. Then, you need to select your format and printer driver and click on print.
 Step 2: To email an invoice from BUSY, you need to open the invoice and click on the Email button or press ALT+M. Then, you need to select your format and enter the email id of the recipient and click on send.
 Step 3 ; You can send it on Bulk . Please folow below steps :
 Click On
 Step 1:- Print/Email/Sms Menu
 Step 2:- Invoice Document
 Step 3:- Select particulat voucher type like sales, purchage etc. option
 Step 4 : Select party and specify date range 
 Step 5 : click on email

If email configuration works in one company but not in another company account in BUSY then
 please follow the given steps
 Step 1: Re check the details entered in the email configuration.
 Step 2: Try to send tes mail if showig error 3 then smtp entered is wrong need to correct it . if 4
 error is showing then Port entered is wrong need to correct it. if it is showing 114 then 
 need to correct the user name and app password if showing could not connect then 
 need to correct the receiver details. 
 Step 3: Generate the separate new app password from google account setting then paste in 
 the password field.
 Step 4: Cross check the details entered in the email configuration are same.
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

If you want to generate the authentication or App password for setting up email in BUSY 
 accounting software then please follow the given steps
 Step 1: Log in to you gmail Id 
 Step 2: Then do Left click on you Profile image
 Step 3: Then click on manage your google account 
 Step 4: Then find security option in left side and select it
 Step 5: Then scroll down to turn on the option of two step verification
 Step 6: Then in searchbar of email enter app password and select it
 Step 7: Then enter the BUSY in the app name and create or generate password
 Step 8: Then copy the generated password and paste in the field of password in the 
 Email configuration of BUSY.
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

If you want to generate the authentication or App password for setting up email in BUSY 
 accounting software then please follow the given steps
 Step 1: Log in to you gmail Id 
 Step 2: Then do Left click on you Profile image
 Step 3: Then click on manage your google account 
 Step 4: Then find security option in left side and select it
 Step 5: Then scroll down to turn on the option of two step verification
 Step 6: Then in searchbar of email enter app password and select it
 Step 7: Then enter the BUSY in the app name and create or generate password
 Step 8: Then copy the generated password and paste in the field of password in the 
 Email configuration of BUSY.
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

If you want to generate the authentication or App password for setting up email in BUSY 
 accounting software then please follow the given steps
 Step 1: Log in to you gmail Id 
 Step 2: Then do Left click on you Profile image
 Step 3: Then click on manage your google account 
 Step 4: Then find security option in left side and select it
 Step 5: Then scroll down to turn on the option of two step verification
 Step 6: Then in searchbar of email enter app password and select it
 Step 7: Then enter the BUSY in the app name and create or generate password
 Step 8: Then copy the generated password and paste in the field of password in the 
 Email configuration of BUSY.
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

I can provide you with some general guidance on how to manage CC and BCC settings in email invoices within accounting software. Please note that the specific steps may vary depending on the version of the software you are using:
 Step 1 : Launch the BUSY on your computer.
 Step 2 ; Create a new invoice or open an existing one that you want to send via email.
 Step 3 : Look for an option to email the invoice Button Email . 
 Step 4 : A new window or dialog box should open,the email that will contain the invoice.
 Step 5 : While composing the email, you should see fields for CC and BCC recipients. You can manually edit or remove email addresses in these fields as needed.
 Step 6 : If there is an option to disable or not remember CC and BCC recipients 
 Step 7 : located in the email configuration of the software

BUSY does not have built-in integration with WhatsApp. If you are encountering errors when trying to connect to WhatsApp from within BUSY, it's important to note that this functionality may not be available in the software.
 Step 1 : Check the Whatsapp API Configuration . 
 Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw 
 Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY. 
 Step 4 ; Make sure you have a WhatsApp Business account set up and verified. 
 Step 5 : Double-check the integration settings within BUSY. 
 Step 6 ; Ensure that your computer has an active and stable internet connection 
 Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. 
 Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists.