Frequently Asked Questions

To resolve issues where direct mail is not working in BUSY and troubleshoot the configuration problem, you can try the following steps:
 Step:1 Check your internet connection to ensure it is stable and working properly.
 Step:2 Verify that the email settings in BUSY are correctly configured. Make sure the SMTP server, port number, username, and password are entered correctly.
 Step:3 Check if there are any firewall or antivirus settings blocking the software from sending emails. Temporarily disable them and try sending a test email.
 Step:4 Ensure that the email address you are trying to send from is valid and active.
 Step:5 Double-check the recipient's email address to ensure it is entered correctly.
 Step:6.Make sure that 2 step verificaiton is enable and the app password is also generated.
 Step:7. If the issue persists, contact BUSY's customer support for further assistance. They can provide specific troubleshooting steps based on your configuration and software version.

o reset your email password in BUSY, you should contact the support team of your email service provider. They will guide you through the process of resetting your password.
 Step 1 : To set up 2FA for your Google account linked to BUSY, you would typically use one of the following methods:
 Step 2 : Go to your Google Account settings by visiting https://myaccount.google.com/.
 Step 3 : Click on Security or Sign-in & security.
 Step 4 : Locate the Two-step verification or Two-factor authentication section and click Turn on or Get started.
 Step 5 :Follow the on-screen instructions to set up 2FA using one of the available methods.
 Please note that Google's security features and settings may have evolved since my last knowledge update in September 2021, so it's essential to refer to Google's official documentation or support resources for the most up-to-date information on setting up two-factor authentication for your Google account.

To link or integrate your Outlook email with BUSY for sending invoices, you can follow the steps mentioned in the documentation provided by BUSY. 
 1. Open BUSY and go to the Configuration menu.
 2. Select Email Configuration from the options.
 3. Enter your email address and password in the provided fields.
 4. Choose the email service provider you are using (e.g., Gmail, Outlook).
 5. Enter the SMTP server and port details for your email provider. You can find these details in the email settings of your email account.
 6. Enable SSL/TLS encryption if required by your email provider.
 7. Save the settings and test the email configuration by sending a test email.
 The SMTP option is not available when selecting Send through Microsoft Outlook in BUSY's email configuration because the email will be sent automatically through the Outlook ID that is open on the system, without the need for SMTP server configuration.

Troubleshooting errors when sending emails with PDF attachments directly from accounting software involves identifying the specific issue causing the error and applying appropriate solutions. Here are steps to diagnose and resolve email attachment issues when sending emails from accounting software:
 Step 1 :Confirm that the PDF attachment's file path is correctly specified within the accounting software
 Step 2 ;Make sure that the PDF file you're trying to attach is in a compatible format. 
 Step 3 :Check the PDF file's compatibility with the email software. 
 Step 4 :Try attaching different PDF files to see if the issue is specific to one file. 
 Step 5 : Antivirus or firewall software on your computer can sometimes block the sending of attachments. 
 Step 6 :If possible, try sending the same email with the attachment from a different email client or service to determine if the issue is specific to the accounting software.

If you want to fix the issue of being unable to send emails from BUSY
 then please follow the given steps
 Step 1: Check your internet connection to ensure it is stable.
 Step 2: Verify that your email settings in BUSY are correctly configured.
 Step 3: Make sure that the email server settings (SMTP server, port number, username, 
 password) are accurate.
 Step 4: Check if there are any firewall or antivirus settings blocking the email sending process.
 Step 5: Ensure that the recipient's email address is entered correctly.
 Step 6: If the issue persists, contact BUSY support for further assistance.
 Step 7: Allow full internet access to BUSY in antivirus.
 Step 8: Make sure time and regional setting must be correct.
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

BUSY may run slowly on your system due to various factors, including hardware limitations, software conflicts, or improper system settings. Here are some common reasons for slow performance and steps you can take to improve it:
 Step 1 : Check the minimum and recommended system requirements for BUSY and ensure your system meets or exceeds them.
 Step 2 : Insufficient RAM can lead to slow performance
 Step 3 :A slow processor can significantly impact software performance. 
 Step 4 :Lack of free disk space on your hard drive can lead to slow performance. 
 Step 5 :Close unnecessary background processes and applications that may be consuming system resources.
 Step 6 :If your accounting data file is large, it can impact performance.
 Step 7 :Test your network connection for speed and stability.
 Step 8 :Adjust your system settings for optimal performance.
 Step 9 :Reduce the graphics settings within the software, if applicable.

To email invoice to Customer in BUSY, follow the steps below:
 Step 1: Verify that your organization is using the Standard or Enterprise edition of BUSY.
 Step 2: Navigate to the Administration Menu-then Configuration-then Email Configuration to Configure Email configuration. 
 Step 3: Now Navigate to the Administration Menu-then Configuration-then Voucher Series Configuration.
 Step 4: Select the specific voucher type for which you want to configure email invoices.
 Step 5: Select the desired voucher series related to the chosen voucher type and Click on Voucher Configuration
 Step 6: Under the Voucher Configuration settings, locate the option to "Sent Email after saving." and Enable this option to trigger email notifications for the voucher series.
 Step 7: Next, specify the format in which you want to send the invoices via email.
 Step 8: Save Voucher Configuration.
 Step 9 : Now your able to send Email after saving voucher. or from Bulk Utility.

If you want to enable the save and send later option then follow the steps.
 Step 1. Go to Administration Menu and click on Users Option.
 Step 2. Then click on moidfy and select the user name from dropdown menu.
 Step 3. After selection the user name enable the option labeled Always send Email SMS Notification in Offline Mode
 by Setting it to Y.
 Step 4. Then save the changes by clicking the save button and then send any mail from BUSY.
 Step 5. Then You will receive a prompt window to save and send later email for sending at a later time then click on
 Save button.
 Step 6. Go to administratoin menu and click on utilities option.
 Step 7. Then Click on Offline E-mail SMS option and you will access a list of all saved emails.
 Step 8. Then select email and send it to as per your convenience.

If unable to email sale return bill from BUSY, then you can try these troubleshooting steps to resolve it:
 Step 1: First check the Email Configuration from the Administration menu then click on Configuration.
 Step 2: Ensure that all the details is correctly mentioned such as SMTP server, Username, Password, etc.
 Step 3: Click on Test Account Settings and check if the test mail sending or not.
 Step 4: Verify the receipient id is correct or not.
 Step 5: Check the antivirus setting and make sure it is not blocking the BUSY application to access the internet connection.
 Step 6: Make sure to run BUSY as an administrator mode to avoid any permission issue.
 Step 7: Ensure that the internet connection is stable.
 If need any assistance you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

If you want to enable the save and send later option then follow the steps.
 Step 1. Go to Administration Menu and click on Users Option.
 Step 2. Then click on moidfy and select the user name from dropdown menu.
 Step 3. After selection the user name enable the option labeled Always send Email SMS Notification in Offline Mode
 by Setting it to Y.
 Step 4. Then save the changes by clicking the save button and then send any mail from BUSY.
 Step 5. Then You will receive a prompt window to save and send later email for sending at a later time then click on
 Save button.
 Step 6. Go to administratoin menu and click on utilities option.
 Step 7. Then Click on Offline E-mail SMS option and you will access a list of all saved emails.
 Step 8. Then select email and send it to as per your convenience.