Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - email configuration
How do I ensure SMTP and email passwords in BUSY work for all users?
To ensure that SMTP and email passwords in BUSY work for all users, you typically need to configure these settings centrally, allowing all users to use a common SMTP server and email account credentials. Here are the steps to set up SMTP and email settings that work for all users:
Step 1 : Identify and use a central SMTP server for sending emails.
Step 2 : Configure the SMTP server settings, including the server address, port number, and any required authentication (username and password).
Step 3 : Configure the email account credentials (username and password) centrally within the accounting software. These credentials will be used by all users for sending emails.
Step 4 : Create shared email templates and signatures that can be used by all users.
Step 5 :Ensure that all users have the appropriate permissions to access and use the email functionality within the accounting software.
Step 6 :Send test emails to verify that emails are sent successfully using the central SMTP server and email account.
Step 7 :Offer user support and assistance for any email-related issues that users may encounter. Create a process for troubleshooting and resolving email problems.
I want the emails I send through BUSY to be permanently saved. How can I do that?
To permanently save the emails you send through BUSY, you can configure your email settings to automatically save a copy of each sent email. This can usually be done by accessing the email settings or preferences within the software and enabling the option to save sent emails. Please refer to the software's documentation or contact their customer support for specific instructions on how to set this up in BUSY.
Step 2. Select Email Configuration from the options.
Step 3. Enter your email address and password in the provided fields.
Step 4. Choose the email service provider you are using (e.g., Gmail, Outlook).
Step 5. Enter the SMTP server and port details for your email provider. You can find these details in the email settings of your email account.
Step 6. Enable SSL/TLS encryption if required by your email provider.
Step 7. Save the settings and test the email configuration by sending a test email.
The SMTP option is not available when selecting Send through Microsoft Outlook in BUSY's email configuration because the email will be sent automatically through the Outlook ID that is open on the system, without the need for SMTP server configuration.
The mail ID seems to be lost in BUSY. How do I recover or reset the mail ID?
If you have lost or forgotten your email ID associated with your BUSY account, you will need to take specific steps to recover or reset it. Here's what you can do:
Step 1 :The first and best step is to reach out to BUSY's customer support. They can assist you in recovering your email ID.
Step 2 :Review any account-related information or documents, such as invoices, receipts, or login credentials you may have saved. Sometimes, your email ID may be included in these records.
Step 3 : If you are part of a team or organization, check with your colleagues or administrators who might have access to your account information.
Step 4 : If you've used an email client or software to send invoices or communicate with customers through BUSY, check the settings within your email client.
Step 5 :If you have forgotten your email ID, but you remember your username for BUSY, you can use that information to request a password reset.
Step 6 : If you remember your email ID but have forgotten your password, use the "Forgot Password" or "Reset Password" feature on the login page of BUSY.
The bills/invoices I send through BUSY are not reaching the customers. What could be the reason?
If the bills or invoices you send through BUSY are not reaching your customers, it can be a frustrating issue with multiple potential causes. Here are some common reasons and steps to help you identify and address the problem:
Step 1 : Ensure that you have the correct and up-to-date email addresses for your customers.
Step 2 : Ask your customers to check their spam/junk folders for your emails and mark them as "Not Spam" if they find them there.
Step 3 ;Review your email content and attachments, avoiding overly promotional language or large attachments that may trigger spam filters.
Step 4 :Monitor your sender reputation and address any issues that might be negatively impacting it.
Step 5 ; Check if your email server is on any blacklists and take steps to remove it if necessary
Step 6 ; Verify that your SMTP server settings in BUSY are correctly configured.
Step 7 : Investigate the bounce-back messages to determine the cause of the delivery failures.
Step 8 : If you suspect your customers are not receiving your emails, reach out to them through alternative communication channels to verify their email addresses and preferences.
I am unable to send an invoice via email or WhatsApp from the BUSY software. What should I do?
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.
Steps to resolve issues when emails are still not being sent after changing email ID and password in BUSY.
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.
Why am I facing issues with sending emails in BUSY, and how can I resolve this?
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.
I can't send emails in BUSY even after restarting the internet. What else should I try?
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.
Fixing email sending issues in BUSY and resolving mail configuration problems.
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.
The internet keeps disconnecting within BUSY. How can I address this?
If you're experiencing issues with sending emails in BUSY, even after restarting your internet connection, there are several troubleshooting steps you can take to resolve the problem:
Step 1 :Ensure that your email account settings within BUSY are correctly configured.
Step 2 : Double-check the SMTP server settings, port numbers, and authentication credentials.
Step 3 :Many email configuration menus include a "Test Email" or "Send Test Email" option.
Step 4 :BUSY may have an email queue where outgoing emails are listed.
Step 5 :Check your computer's firewall and antivirus software settings. They might be blocking the software from sending emails.
Step 6 :Sometimes, email service providers (e.g., Gmail, Outlook) experience outages or temporary issues.
Step 7 : The issue may be with the SMTP server itself. Contact your email service provider's support to confirm if there are any server-related problems.
Step 8 : Confirm that your email account credentials (username and password) are correct and up-to-date.
Step 9 : If none of the above steps resolve the issue, it's a good idea to contact BUSY's support team for assistance. They can provide specific guidance and help troubleshoot the problem.
