Frequently Asked Questions

To resolve the issue of being unable to open the exit door in the software demo version, you can try closing the software and reopening it. If the problem persists, you may need to contact the customer support team for further assistance.

To change the email account connected to BUSY, you need to go to the Email configutration or preferences section of the software. Look for the option to update or change the email account. Enter the new email address and save the changes.

Steps to follow while encounter error at the time of saving information.
 Step:1 Take a latest backup of the company.
 Step:2 Open company and go to housekeeping option and select reindex database.
 Step:3 If error persist contact to BUSY helpline no.

Step to follow for changing the default email header and footer in the BUSY
 Step:1 Go to the administration and select configuration.
 Step:2 Then select email configuration option.
 Step:3 Now from email cofiguration option can change the email header and footer.

To email a voucher in BUSY, you need to save the voucher first. After saving, you will have the option to email it. Click on the email button provided at the top right of the voucher to send it via email.

Yes, email parameters need to be configured separately for each company on the same system.
 Note: If using the different mail id for different companies need to enable the two step verification and generate app password for every mail id.

BUSY doesn't have any option to mention email address in any report, you can mention email address in the party's master. So if you want to update email address for sending report, then you can update in the party master.

To clean up or change the inbox connected to your BUSY account, you will need to access your email account settings and delete or archive old emails to free up space of email so that you able to use it

The SMTP option is not available when selecting Send through Microsoft Outlook in BUSY's email configuration because the email will be sent automatically through the Outlook ID that is open on the system, without the need for SMTP server configuration.

There is no storage allocation for the emails in the BUSY software. We can do the email configuration then can send emails to the customers. When can check the email in send box by opening that email Id from google.