Frequently Asked Questions

To access sample data in BUSY mobile app :
Step 1 : download and install BUSY mobile app
Step 2 : click on access demo account
Step 3 : all details will auto fill after click on access demo account
Step 4 : process securely
Step 5 : access the demo sample data of BUSY mobile app

After making the payment, you will receive an activation code,need to follow these Steps :
Step 1 : download and install BUSY app
Step 2 : put the code get in email id and mobile no
Step 3 : put the bdep id, user name and password
Step 4 : login and run BUSY mobile app

if you are unable to log in to the BUSY mobile app and it says "user not activated," you should contact to your authorized channel partner from whom you purchased the software and mobile app. They will be able to assist you in activating your user account for the mobile app.

If you are not able to see your company listed when trying to login from your mobile app, it could be because the company has not been configured properly in the app. Make sure that you have configured the company in the mobile app settings to be able to see it.

To troubleshoot the cloud sync error, follow these steps:
1.Ensure BUSY is updated to the latest release.
2.Check if BDEP ID is configured for the company.
3.Go to Administration and select Cloud Sync.
4.Choose Bulk Upload.
5.Select Start and wait for the process to complete.
6.VeriFinancial Year that all data has been successfully uploaded to the cloud.

For proper mobile app data synchronization in BUSY, you should perform a bulk upload initially to transfer all the data. After that, you should perform incremental uploads whenever you make new entries or transactions in the desktop software, also incremental upload can be done automatically from BUSY agent by interval defined.

For port issue, things need to check is :
Step 1 : port forwarding 981 must be done 
Step 2 : check if 981 port is not using anywhere else
If the problem persists, you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in

To setup set up recurring transactions in the mobile app for expenses that occur regularly you have to manually feed transaction in BUSY mobile app,follow these Steps:
Step 1 : open BUSY mobile app
Step 2 : login cerendentials
Step 3 : add transactions
Step 4 : select relevant account 
Step 5 : save transactions

Port forwarding plays a role in resolving mobile app connection problems by allowing the app to establish a remote connection over the internet. It involves opening a specific port on the system to enable the app to communicate with the server. Without port forwarding, the app not be able to connect.

When sharing company data through the BUSY app, it sends full detailed reports instead of final balances because the app is designed to provide comprehensive information about sales, purchase, receivables, payables, and stock data. This allows users to have a complete overview of their financial situation and make informed decisions.