Frequently Asked Questions

To troubleshoot the issue of not being able to view PDF bills/invoices via WhatsApp on mobile in BUSY, you can try the following steps:
 Step 1 :Start by clicking the provided link to access the report.
Step 2 ;Look for a "Download" or "Save" button on the page, and...

To fix the issue of the PDF bill/invoice not downloading properly on your mobile device through WhatsApp, you can try the following steps:
 Step 1 :Start by clicking the provided link to access the report.
Step 2 ;Look for a "Download" or "Save" button on the page, and select it...

To send text messages to customers from BUSY without purchasing an API, you can use the SMS feature available in the software. However, please note that this feature is only available for BUSY BNS users. If you are not a BUSY BNS user, you would need to purchase the API to send messages to customers.
 First, make sure that you have installed WhatsApp on your device and have configured the SMS API in BUSY correctly. Double-check the settings to ensure that they are accurate.
 Step 1 : Check the Whatsapp API Configuration . 
 Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw
 Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY.
 Step 4 ; Make sure you have a WhatsApp Business account set up and verified.
 Step 5 : Double-check the integration settings within BUSY. 
 Step 6 ; Ensure that your computer has an active and stable internet connection
 Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. 
 Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists."

If you're not receiving self-messages on WhatsApp in BUSY after purchasing an API, it can be a technical issue that requires troubleshooting. Here are steps to help diagnose and resolve this problem:
 Step 1 : Verify that the API you purchased is correctly configured within the BUSY. 
 Step 2 : Double-check the API credentials (e.g., API key, API secret) to ensure they are correct. 
 Step 3 :Confirm that the API is properly integrated with BUSY. 
 Step 4 :Check if there are specific settings or configurations within the software for self-messages
 Step 5 : Ensure that the mobile number registered for self-messages is entered in the correct format, including the country code. 
 Step 6 :Ensure that the WhatsApp account associated with the software is active and functioning properly. 
 Step 7 ;Refer to the documentation provided by your API provider to ensure that you are using the API correctly. 
 Step 8 : Try sending self-messages to other phone numbers 
 Step 9 :Verify that your device and software have an active and stable internet connection. 
 Step 10 ; If there are persistent issues, you might need to reconfigure the API or request assistance from the API provider to ensure proper integration.

If you are unable to print or download invoices from BUSY, it can be due to various factors, including software settings, browser issues, or printer problems. Here are some steps to help you troubleshoot and resolve this issue:
 Step 1 :Ensure that you are using a compatible web browser to access the software.
 Step 2 :Clear your browser's cache and cookies.
 Step 3 : Within the BUSY, check the settings related to printing and downloading invoices. 
 Step 4 :Check your printer settings to ensure that the printer is installed, connected, and configured correctly.
 Step 5 :Ensure that your printer drivers are up to date. Outdated or corrupt printer drivers can cause printing issues. 
 Step 6 :Attempt to print or download different invoices to determine if the issue is specific to certain documents or if it affects all invoices.
 Step 7 : Check your browser's pop-up blocker settings. In some cases, the browser may be blocking the pop-up window that appears when you try to print or download.
 Step 8 : f the issue persists and you've tried the above steps, consider reaching out to the customer support or technical support team of BUSY for further assistance.

One possible reason for being unable to view WhatsApp messages from a recently purchased bot in BUSY could be that the WhatsApp integration has not been properly configured or activated in the software. It is recommended to check the settings and configuration of the WhatsApp integration in BUSY to ensure it is properly set up.
 Step 1 :Ensure that the notification feature is correctly configured in the software. 
 Step 2 :Verify that the recipient's contact details (both phone number for SMS and WhatsApp number for WhatsApp) are accurately entered in the software.
 Step 3 :Confirm that the notification templates you are using are set up correctly. 
 Step 4 :Review the conditions under which notifications should be triggered.
 Step 5 :Check the software's system logs or event logs for any error messages or issues related to notification triggering. 
 Step 6 :Create and send test notifications to check if they are generated and sent automatically. 
 Step 7 :Ensure that the device running the software has a stable internet connection. 
 Step 8 :If the issue persists and you've tried the above steps, consider reaching out to the customer support or technical support team of BUSY for further assistance.

If you are not receiving SMS or WhatsApp notifications after billing in BUSY, it can be frustrating, but there are several steps you can take to troubleshoot and resolve the issue. Here's a systematic approach to address this problem:
 Step 1 ; Ensure that your mobile device has a stable network connection, as SMS notifications rely on network connectivity.
 Step 2 :Verify that the SMS notification feature is enabled.
 Step 3 :Double-check that the recipient's mobile number is correctly entered in the software.
 Step 4 :Send test SMS notifications to different recipients to determine if the issue is specific to one recipient or if it affects all notifications.
 Step 5 :Review the settings on your mobile device to ensure that SMS notifications from the software are not being blocked or filtered into a separate category.
 Step 6 : Try accessing the software and triggering SMS notifications on different mobile devices to determine if the issue is specific to one device.If the issue persists and you've tried the above steps, consider reaching out to the customer support or technical support team of BUSY for further assistance. They may have specific solutions for this issue.

If you're having trouble opening a voucher received via SMS in BUSY, it can be due to various reasons, such as issues with the SMS link, your device, or the software. To resolve this issue, consider the following steps:
 Step 1 :Ensure that the SMS link is in the correct format and doesn't contain any typos or missing characters. 
 Step 2 :Verify that the link doesn't contain any special characters that need URL encoding.
 step 3 :ry opening the link on different devices, such as a computer, smartphone, or tablet.
 Step 4 :Ensure that your BUSY is up to date with the latest updates and patches. 
 step 5 :Make sure your device has an active and stable internet connection when trying to open the SMS link. 
 Step 6 :If none of the above steps resolve the issue, consider contacting the customer support or technical support team of BUSY for further assistance. They can provide specialized assistance and guidance tailored to your specific problem.you can reach out to us on our Centralised 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

If you are unable to find the SMS option in BUSY then follow these steps to find SMS option
 Step 1. Open BUSY software then you will get an pop -up window for security checking. In this pop-up you will 
 know the model of BUSY. If your BUSY model is basic model then there is no provision for SMS configuration. 
 Step 2. Then upgrade your basic model to standard or enterprise model. For upgrade your BUSY model then i am 
 transferrring your call to support executive. They will assist you accordingly.
 Step 3. If you your model is standard or Enterprise then Open your company with Super user.
 Step 4. Now Go to Administration and click on users option.
 Step 5. Now click on modify option to select the user who does not have the SMS option visible.
 Step 6. Now Enable the SMS configuration option and click on save button to save it.
 Step 7. Now Close your company and reopen it with a sub-user account. You will then find an option under 
 configuration option in the Administration menu.

To ensure SMS notifications are sent out correctly from BUSY you may check mention options:
 1: Go to administration.
 2: Click on configuration.
 3: Select SMS API configuration option.
 4: In SMS Configuration, you need to create a new format with the name WhatsApp and then enter the WhatsApp API, 
 .whatsapp://send?phone=phoneNo&text=message.
 .In parameter field mention
 . Mobile no: phoneNo
 . Message : message 
 5: Save the configuration. kindly Note,this API only sends a link on WhatApp through that you can open the PDF.
 6: Go in voucher then send it through SMS.
 7: Direct command to send SMS in voucher is ALT+S.
 8: Select the format name and mention the mobile no.
 9: Also can mention mobile number in party master to pick number automatically.
 10: Ensure that the .NET Framework 3.5 is installed on your system.
 11: Exclude BUSY from your system's antivirus or window security.
 As if you have done all the configuration properly and still facing some issue while sending SMS through API then kindly contact to near by authorise channel partner of BUSY.