Frequently Asked Questions

A delay in the setup of WhatsApp integration on your device, especially after a restart, can be caused by several factors. Here are some common reasons for such delays and steps you can take to resolve the issue:
 Step 1 : Check the Whatsapp API Configuration . 
 Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw
 Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY.
 Step 4 ; Make sure you have a WhatsApp Business account set up and verified.
 Step 5 : Double-check the integration settings within BUSY. 
 Step 6 :Double-check the integration settings within BUSY. 
 Step 7 ; Ensure that your computer has an active and stable internet connection
 Step 8 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. 
 Step 9 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists.

There could be several reasons why you are unable to send invoices to customers in the BUSY: 
 Step 1: Check your internet connection, as it should be stable 
 Step 2: Exclude BUSY from your antivirus or through windows security. 
 Step 3: If you are sending through SMS API configration then make sure you have created new format and API must be whatsapp://send?phone=phoneNo&text=message 
 In column of mobile_ phoneNo 
 In column of message_ message 
 Step 4: If you are sending invoices through BUSY BNS then Ensure BUSY BNS application should be latest updated. 
 . Check if there are any restrictions or blocks on your mobile device that may be preventing the notifications from being received. 
 . Make sure that your mobile number is registered and activated for SMS notifications in the software. 
 . Restart your mobile device and the software to refresh the settings and connections. 
 If still issue persists then share your concern on support@busy.in

There could be several reasons why your BUSY invoices are not going to customers whose numbers are saved in the software. Some possible reasons could be:
Step 1 : Incorrect contact details: Double-check that the customer's contact information, including phone numbers, are correctly entered in the software.
Step 2 : email/sms settings: Ensure that the settings in BUSY are properly configured to send invoices to customers via the desired method (email, SMS, etc.).
Step 3 : Email/SMS delivery issues: Check if there are any issues with the email or SMS delivery system. Verify that the emails are not going to spam folders and that the phone numbers are valid and active.
Step 4 : Software updates: Make sure that you are using the latest version of BUSY. Updates often include bug fixes and improvements that can resolve issues with invoice delivery.
if you still facing issue, you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in

Configuring the sender ID for WhatsApp messages in BUSY typically involves setting up the WhatsApp Business API and configuring the sender name or number in the software. If you are experiencing issues with the sender displaying incorrectly, you may need to revisit your configuration settings. Here are steps to address this problem:
 Step 1 :Ensure that you have set up and configured the WhatsApp Business API properly. 
 Step 2 :Verify that the sender ID configured in your BUSY matches the WhatsApp Business API sender name or number.
 Step 3 : Check if you've set up a business profile within WhatsApp Business API.
 Step 4 :Review the WhatsApp Business API documentation provided by WhatsApp to ensure you're following the correct steps and configurations.
 Step 5 :Ensure that your BUSY is up to date.
 Step 6 :Send test messages to verify that the sender name is displaying correctly. This can help you confirm that any configuration changes have resolved the issue.

If you are unable to see the WhatsApp integration option in BUSY, it could be due to several reasons. Here are some common factors that might explain why the integration option is not visible and steps to address the issue:
 Step 1 :Ensure that you are using an up-to-date version of BUSY.
 Step 2 : Check BLS Validity
 Step 3 :Verify that your specific license or edition of the software includes WhatsApp integration as a feature.
 Step 4 : Check the software's configuration settings. 
 Step 5 :Ensure that your user account in the software has the necessary permissions to access and enable the WhatsApp integration feature.
 Step 6 :WhatsApp integration might be available through the mobile app, desktop app, or web version of BUSY.
 Step 7 :If you've checked the above factors and the WhatsApp integration option is still not visible, consider reaching out to the customer support or technical support team of BUSY for assistance.

If you are experiencing a discrepancy where the SMS notifications are showing as sent successfully in BUSY but are not being received on your mobile device, there are a few troubleshooting steps you can try:
 Step 1: Ensure that the respose of SMS sent must be atleast successfull.
 Step 2: Ensure that you have a stable internet or cellular connection on your mobile device.
 Step 3: Double-check that the mobile number entered in BUSY is correct and up to date.
 Step 4: Sometimes, SMS notifications can be filtered into these folders by your mobile device.
 Step 5: If you have tried the above steps and are still not receiving SMS notifications, it may be worth reaching out to your mobile service provider to ensure there are no issues with your mobile number or SMS delivery.
 If the issue persists, it is recommended to contact BUSY customer support on 8282828282 or drop a email on support@busy.in

To configure WhatsApp messaging in BUSY, follow these steps:
 First, make sure that you have installed WhatsApp on your device and have configured the SMS API in BUSY correctly. Double-check the settings to ensure that they are accurate.
 Step 1 : Check the Whatsapp API Configuration . 
 Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw
 Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY.
 Step 4 ; Make sure you have a WhatsApp Business account set up and verified.
 Step 5 : Double-check the integration settings within BUSY. 
 Step 6 ; Ensure that your computer has an active and stable internet connection
 Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. 
 Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists."

If you want to send inovices via sms from the BUSY then consider the following steps
 Step 1. Go to the Administration menu.
 Step 2. Then click on Configuration.
 Step 3. Now Select the SMS API Configuration option.
 Step 4. Add New format to send the messages on Whatsapp from BUSY.
 Step 5. Then click on Upload PDF option.
 Step 6. Now Input the WhatsApp API into the SMS API field. For API you can use whatsapp.//send?phone=phoneNo&text=message
 Step 7. Then Change the parameter name of MOBILE field as phoneNo and MESSAGE field as message. These value are case
 sensitive.
 Step 8. Click to save button then After configuring Whatsapp API settings when you save the sales invoice BUSY will prompt 
 you to send the sms. Click the Yes button to proceed with sending the sms on whatsapp with the link of PDF file.
 Note- Recipients Mobile number should be entered in the Party Master.

To email invoice to Customer in BUSY, follow the steps below:
 Step 1: Verify that your organization is using the Standard or Enterprise edition of BUSY.
 Step 2: Navigate to the Administration Menu-then Configuration-then Email Configuration to Configure Email configuration. 
 Step 3: Now Navigate to the Administration Menu-then Configuration-then Voucher Series Configuration.
 Step 4: Select the specific voucher type for which you want to configure email invoices.
 Step 5: Select the desired voucher series related to the chosen voucher type and Click on Voucher Configuration
 Step 6: Under the Voucher Configuration settings, locate the option to "Sent Email after saving." and Enable this option to trigger email notifications for the voucher series.
 Step 7: Next, specify the format in which you want to send the invoices via email.
 Step 8: Save Voucher Configuration.
 Step 9 : Now your able to send Email after saving voucher. or from Bulk Utility.

To send billing information via WhatsApp to customers using BUSY, you will need to set up the integration with WhatsApp and configure your software accordingly. Here are the steps you can follow:
 Step 1 : Check the Whatsapp API Configuration . 
 Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw
 Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY.
 Step 4 ; Make sure you have a WhatsApp Business account set up and verified.
 Step 5 : Double-check the integration settings within BUSY. 
 Step 6 ; Ensure that your computer has an active and stable internet connection
 Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. 
 Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists.