Frequently Asked Questions

To send an invoice via BUSY in a simpler language, follow these steps: 
 Step 1: Make sure you have the latest version of BUSY software. 
 step 2: Please Install Windows Whatsapp on your System. and Loging same with your device. 
 Step 3: In BUSY, go to the "Administration->Configuration->SMS API Configuration." 
 Step 4: Click on "Add New Format" to create a new message format for sending invoices via WhatsApp. In the SMS API field, enter the following WhatsApp API link: "whatsapp://send?phone=phoneNo&text=message." 
 Step 5: Update Mobile field with "phoneNo" and Message Field with "message". 
 Step 6: Save the SMS API configuration. 
 Step 7: Enable the option to "Send SMS after Saving" in the Voucher Series Configuration. 
 Step 8: After completing the above steps, whenever you save a voucher or invoice in BUSY, the system will prompt you to send it via SMS or WhatsApp.

To send billing information via WhatsApp to customers using BUSY, you will need to set up the integration with WhatsApp and configure your software accordingly. Here are the steps you can follow:
 Step 1 : Check the Whatsapp API Configuration . 
 Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw
 Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY.
 Step 4 ; Make sure you have a WhatsApp Business account set up and verified.
 Step 5 : Double-check the integration settings within BUSY. 
 Step 6 ; Ensure that your computer has an active and stable internet connection
 Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. 
 Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists.

If you're experiencing issues with a malfunctioning SMS link after bill payment in BUSY, it can be frustrating, but there are steps you can take to troubleshoot and resolve the problem. Here's what you can do:
 Step 1 ;Ensure that your device has a stable and active internet connection. 
 Step 2 :Verify that the SMS link is in the correct format.
 Step 3 :If you are manually typing the link, try copying and pasting it into the SMS or messaging app.
 Step 4 :Test the SMS link on a different device to determine if the issue is specific to one device. 
 Step 5 :Special characters in the SMS link may need to be properly encoded.
 Step 6 :Send a test SMS with a simple, straightforward link to see if it functions correctly.
 Step 7 :Verify that your security software or firewall is not blocking the SMS link.

To install the WhatsApp desktop app for BUSY, you'll need to meet certain system requirements and follow specific installation steps. Here's a guide on the system requirements and installation process:
 Step 1 : Check the Whatsapp API Configuration . 
 Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw
 Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY.
 Step 4 ; Make sure you have a WhatsApp Business account set up and verified.
 Step 5 : Double-check the integration settings within BUSY. 
 Step 6 ; Ensure that your computer has an active and stable internet connection
 Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. 
 Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists.

To enable the WhatsApp option in the dashboard, you need to enable the feature of WhatsApp configuration in the software settings.:
 Step 1 : Check the Whatsapp API Configuration . 
 Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw
 Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY.
 Step 4 ; Make sure you have a WhatsApp Business account set up and verified.
 Step 5 : Double-check the integration settings within BUSY. 
 Step 6 :Double-check the integration settings within BUSY. 
 Step 7 ; Ensure that your computer has an active and stable internet connection
 Step 8 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. 
 Step 9 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists.

If the mobile and WhatsApp notification features are not functional in BUSY, there could be various reasons behind the issue. Here are some common factors that might explain why these features are not working and steps to address the problem:
 Step 1 : Check The BLS Validity 
 Step 2 :Ensure that your mobile device has a stable network connection and an active internet connection. 
 Step 3 :Verify that the BUSY mobile app has the necessary permissions to send notifications. 
 Step 4 :Review the software's settings for mobile notifications.
 step 5 :If mobile notifications are set to be triggered at specific times or intervals, check the configuration of these scheduled notifications.
 step 6 :Review the software's settings for WhatsApp integration
 Step 7 :Send test WhatsApp messages to different recipients to determine if the issue is specific to certain contacts or if it affects all notifications.

If your SMS messages are being delivered to unintended recipients, it can be a significant privacy and security concern. Here are some potential reasons for this issue and steps you can take to prevent it:
 Step 1 :Ensure that you are entering the correct phone number or contact information of the intended recipient.
 Step 2 :If you're using group messaging, double-check the list of recipients to make sure it doesn't include unintended contacts.
 Step 3 :Before hitting the send button, double-check the message content to ensure it's meant for the intended recipient. 
 Step 4 :Consider using secure messaging apps like Signal or WhatsApp, which offer end-to-end encryption and additional privacy features.
 Step 5 :If you suspect that your messages are being intercepted or delivered to the wrong recipients due to technical issues, report the problem to your mobile service provider or the messaging app's provider.

To access the PDF file on your mobile, kindly adhere to the following steps:
 Step 1: Ensure that you have a PDF application installed on your mobile device, such as Adobe Reader.
 Step 2: In case you do not have a PDF app, please proceed to download and install Adobe Reader or any other PDF application from your device's designated app store.
 Step 3: After the PDF app is successfully installed, navigate to WhatsApp and locate the message containing the PDF bill/invoice.
 Step 4: Tap on the provided PDF link within the message to initiate the document's opening.
 The PDF file should seamlessly open within the PDF application, enabling you to both view and download it. Should you encounter any challenges in opening the PDF file, kindly contact our support line at 8282828282 or drop us an email at support@busy.in for further assistance.

To access the PDF file on your mobile, kindly adhere to the following steps:
 Step 1: Ensure that you have a PDF application installed on your mobile device, such as Adobe Reader.
 Step 2: In case you do not have a PDF app, please proceed to download and install Adobe Reader or any other PDF application from your device's designated app store.
 Step 3: After the PDF app is successfully installed, navigate to WhatsApp and locate the message containing the PDF bill/invoice.
 Step 4: Tap on the provided PDF link within the message to initiate the document's opening.
 The PDF file should seamlessly open within the PDF application, enabling you to both view and download it. Should you encounter any challenges in opening the PDF file, kindly contact our support line at 8282828282 or drop us an email at support@busy.in for further assistance.

To connect BUSY to your WhatsApp account for sharing invoices and other documents, you need to follow these steps: 
 1. Download the desktop version of BUSY.
 Step 1 : Check the Whatsapp API Configuration . 
 Step 2 : Check theYoutubeLink of Whatsapp App Configuration - https://www.youtube.com/watch?reload=9&v=y7S4R26Tvgw
 Step 3 : Ensure that your computer meets the system requirements for the WhatsApp integration feature in BUSY.
 Step 4 ; Make sure you have a WhatsApp Business account set up and verified.
 Step 5 : Double-check the integration settings within BUSY. 
 Step 6 ; Ensure that your computer has an active and stable internet connection
 Step 7 : Check if your firewall or security software is blocking the connection to WhatsApp's servers. 
 Step 8 : If possible, try configuring the WhatsApp integration on a different computer or device to see if the issue persists.