Frequently Asked
Questions

Find Solutions to Common Issues Related to printing-problems - invoice designing modification

FAQs

I am unable to adjust the invoice field positions as per my branding needs. Please guide how I can modify field placements?

You can adjust it field as per your requirement from below steps. If still issue come then can contact to the channel partner.
 Step1 : Click on Administration
 Step 2: Then Configuration
 Step 3: Then Invoice Document printing 
 Step 4: Then Advanced
 Step 5: Select the Voucher Type 
 Step 6: Then Create the Format
 Step 7: Add field according in Header, Body and Footer Part.
 Step 8: In Page setting option, mention it details for format.
 Note : For New Format & Modification in Design always done on chargeable basis

I need multiple address lines in the sales invoice which are currently limited. How can I add more address lines?

To add Multiple address line in sale invoice then you can customised or design your print format, here is the steps to be followed:
 Step 1: Go to Administation Menu
 Step 2: Click on Configuration 
 Step 3: Click on Invoice/Document printing 
 Step 4: Click on Advanced 
 Step 5: Select Voucher then Click on ADD Format and give a name to the Format
 Step 6: Click on Format name and cofigure fields in Header party of the format 
 Step 7: Select field by using ALT F4 and customised it

I want UPI and card/bank receipt options in the entry screen and invoice. How can I configure that?

To enable the UPI, card, or bank settlement modes in BUSY, follow the below steps:
Step 1: Administration 
Step 2: Configuration
Step 3: Voucher series configuration
Step 4: Select the series, then "Enable Settlement Details."
Step 5: Configure the required settlement modes and account heads.
Step 6: Change the settlement mode captions if required.
Steps to print the settlement details in BUSY
Step 1: Configure the Advanced Invoice document with these fields:  or  or 
Step 2: Now, the settlement details will be printed on your invoice.
For further clarification, feel free to contact the BUSY 24x7 helpline number.8282828282

How do I enter a zero or leave a field blank in the required format in BUSY?

To enter a Leave a field blank in designed format, please follow the below steps:
1. Go to Administration 
2. Go to Configuration
3. Go to Invoice/Document printing 
4. Advanced
5. Go to the desired transaction
6. Add new Format
7. Go to the location as required by you to print blank value as header, Body and footer
8.You can use #NZB to leave a blank value as it is i.e. to print a blank space for the blank value. 
9. The syntax for using this field is:
You can use this syntax as in required field before numeric character.

My vehicle number field not getting print, what should I do?

If your vehicle number field not getting print then please follow below steps : 
Step 1: Go to administration menu and then select configuration option.
Step 2: Select Invoice and Document printing option and choose Standard tab .
Step 3: Here you have to select the voucher type as Sales and click on the below button of Optional Fields and transport details printing. 
Step 4: Now you can find option of Vehicle number ,here you have to tick on checkbox that option . 
Step 5: And Save the configuration and click on the save button.

How to remove MRP from the Body of Invoice design format?

To Remove MRP from Item Body in design format we need to follow below steps,
Step 1 : Take backup of Invoice format or backup of data.
Step 2 : MRP field is part of Item Body and its Title in Header or sub header, in that case we need to remove the same from both body as well as in Header/Sub Header and adjust its Size in Other fields like Item Name.
Some Fields used in Item Body’s contain used in Header/Subheader/Body SubTotal/GrandTotal and footer also, we need to remove the same from all locations.

What is the use of CPI12 in BUSY?

In BUSY Basically 80 Characters fit in a single line of A4 Size normal (portrait) Mode. That means 10 characters per inch.
With using CPI12 users can fit 12 characters per inch and in a single line total 96 characters. 
To use CIP12 , Please try the following steps:
Step 1 : Take a backup of your existing invoice format.
Step2 : Utilising the  and  directives, users can seamlessly accommodate up to 96 characters within a solitary line. It is imperative that users insert their intended content between these directives to ensure optimal presentation.

The shadow effect and alignment of images is not proper in my generated bill. What can I do to fix the imaging issues?

If you're facing issues with shadow effects and image alignment, follow these steps.
 Step 1. Go to Administration, click on Configuration, and select Invoice Document Printing.
 Step 2. Click on Advanced Format and select your format.
 Step 3. Click on the option where you have the image field to set the alignment, such as Header, Body, or Footer.
 Step 4. Adjust the alignment accordingly and click on Preview to check if it is set correctly.
 Step 5. If you need further assistance, please contact your dealer, as this customization may be chargeable.

while Printing Invoice, in 1st page only text print without lines and in 2nd page only lines printing

while Printing Invoice If 1st page only text print without lines and in 2nd page only lines printing follow the below steps:
This is happening Mostly if users set more than 60 lines in Hardware configuration for A4 size Invoice.
Step 1 : Set number of lines = 60 in Hardware Configuration..
Step 2 : In Case of Advanced invoice design and user set printer in Invoice Page setting then users need to Change Total number of lines = 60
Note1 : In Some Printer Systems allow up to 62 line to print A4 Size Paper.

Why is the QR code image not showing up on my GST invoices generated through BUSY?

Here are some common reasons and relavant solutions:
 step 1: Ensure that the QR code generation feature is enabled.
 Step 2: Ensure that the template is set up to display the QR code.
 Step 3: The size of the QR code may be too small to be visible
 Step 4: Double-check the information encoded in the QR code
 Step 5: Make sure you have the latest version of BUSYinstalled
 Step 6: Ensure that the QR code field is correctly placed within the template and set up to display the QR code image.