Frequently Asked Questions

To print the A5 portrait format, you need to design the advance format through HTML coding by follow these steps:
Step 1: Go to Administration section, then click on Configuration option.
Step 2: Select Invoice/Document Printing and choose the Advance option.
Step 3: Select the required voucher type and click on Add format option to create new format.
Step 4: Now, Click on the newly created format then configure the header, body and footer through HTML coding and prepare the advance format.

The address is appearing on wrong place it is possible in design format because standard format properly configured. 
 For Design format you can check these steps: 
 1. Check field apply on correct position or not 
 2. Check Number of character in field 
 3. Check Number of total character in line 
 First copy your design format then do any changes and you can contact to your registered dealer ofr who design this format

To customize the sales invoice format to match the desired format, you need to change in your designed advance format, you need to follow the below option:
1. To change the setting in the exiting advance format, you need to contact your local partner or dealer of BUSY, because its chargeable setting is BUSY. If the local partner or dealer of BUSY is not able to do this,
2. Then we can do in BUSY on a chargeable basis.

If the tax amounts or HSN codes are not populating correctly on my BUSY invoices, then you need to follow these troubleshooting steps:
 Step 1: Make sure the HSN codes are mentioned in the Item Master.
 Step 2: Ensure that the tax properly applied in the voucher.
 Step 3: Check the Tax rates mentioned in the item master.
 These the common reasons further provide more details as from which format you printed invoice either standard or advanced.

BUSY supports both the standard as well as Customized format.
Standard format is provide by default in BUSY and cannot be modified as it is software inbuild. However, you can Customize the design format as per your requirement.
Note - Format designing is a chargeable process. You can also coordinate with our authorized channel partner for the same.
In BUSY, the E-way bill print format cannot be modified, as it adheres to the standard format specified by the GST portal.

To view certain fields or options in the invoice format, follow these steps: 
 Step 1: Go to Administration. 
 Step 2: Click on Configuration. 
 Step 3: Select Invoice/Document Printing. 
 Step 4: Choose either the Standard or Advanced option. 
 Step 5: For the Standard option, you can configure the format as 'Automatic' or 'Self-configured.' 
 Step 6: For the Advanced option, users need to select the correct fields and their respective characters.

If signature image is not showing in the design format,make sure you have selected the correct field of signature and given the height and width properly.
 Pls follow the below steps :
 Step 1: Click on Administration
 Step 2: Then Configuration
 Step 3: Then Invoice Document printing
 Step 4: Then Advanced 
 Step 5: Select the required voucher type and format
 Step 6: Click on footer and correct the signature image field height and width.

No, the opening balance will not show up on the bill if you directly print it from the voucher in BUSY. To print the opening balance in voucher print, you need to follow these steps :
Step 1: Click on administration then configuration
Step 2: Select invoice and document printing select advanced, select voucher type and create new format.
Step 3: Now go to header part and call party balance field in format and click on save button.

To fit in the A5 printer then make sure your printing format should be in a5 in BUSY and you can make changes as per the below steps.
Step 1: Take the backup of your company
Step 2: Go to administration and then configuration
Step 3: Then invoice document printing and choose the advanced. here select the required invoice type and the a5 format. after that can do required changes in page setting,header,body or footer then save it. 

For Advanced format follow these steps:
 Step 1: Go to Administration and click on configuration tab.
 Step 2: Click on Invoice / Document Printing and choose Advanced.
 Step 3: After selecting the voucher type that you want to customize (for example, sale or purchase, etc), you will see the name of your format below it.
 Step 4: For invoice designing you may contact to your Authorised channel partner. It will be design on chargable basis.