Frequently Asked
Questions
Find Solutions to Common Issues Related to printing-problems - standard configuration
How to generate invoice printout with transport charges from BUSY?
When you add transport charges in bill sundry in BUSY, it will automatically appear on your invoice printout in the standard format. However, if you use a customized format for printing and not showing in that then you may need to adjust the settings to show the transport charges. For this you can contact your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in
How can I apply LOGO in Sale Invoice standard format?
To add a logo to your sales invoice in the standard format, please follow these steps:
Step 1: Go to the Administration menu, click on the Configuration submenu, and select the Invoice document printing (standard) option.
Step 2: Choose the Sale option, then enable the Logo option. Specify the image path location and set the position, print style, height, and width. Finally, save the changes.
Please note that the image must be in JPEG format to ensure that it is properly displayed.
My invoices are missing key details like company PAN, QR code, IRN number etc. What configuration changes can fix this?
To view the E-invoice QR code, IRN number, PAN number, and other details, follow these steps.
Step 1. Go to Administration and click on Configuration.
Step 2. Select Invoice/Document printing options.
Step 3. Choose the Standard option and click on Sale invoice.
Step 4. Select Y to print the Company PAN on the invoice.
Step 5. Select Y to print the E-invoice QR Code, E-invoice IRN/Acknowledged number/Acknowledged date.
Step 6. Configure the settings accordingly and then save them successfully.
How can I get the previous balance and current balance to both display on BUSY invoices?
In standard format you can't show previous balance and current balance. you can show only in designed format.
If you want in design format you have to add field of both data for add field please follow these steps:
1. Go in Administration then go in configuration
2. Then Go in Invoice/Document printing then go in advanced
3. Select invoice type and select format and add field
Note - For add field in design format you can contact to your authorised dealer.
Where can I input my business details like name and address for bills in BUSY?
To input your buiness details like name and address for bills in BUSY:
Step 1: Go in administration.
Step 2: Select configuration.
Step 3: Then click on Invoice/Document Printing.
Step 4: Select standard format.
Step 5: Then select relevant voucher type.
Step 6: And mention the address company details.
Step 7: Save and go back.
Step 8: Then in company section (Where we close the company) select edit company.
Step 9: Mention the address on given field as well.
How to resolve the issue of blank invoices when trying to print in BUSY?
To resolve the issue of printing blank invoice you need to follow the steps
Step1 go to administration menu click on configuration and click hardware
configuration and set your default printer over there and set page line normal as 60
specify the mergins properly from left and top and shrink to 100 percent
Step2 Go to Control panel and click hardware and printer and set default printer
and page set as A4 and save
What should I do if the QR code is not being generated properly?
You should follow below steps if the QR code of e-invoice is not being generated on invoice:
Step 1: Go in administration.
Step 2: Then select configuration.
Step 3: Click on the option of invoice/document printing.
Step 4: Then select standard option and relevant voucher.
Step 5: After then select Y on Print E invoice QR code.
Step 6: Save the configuration and check in invoice preview.
Note: For advanced format kindly contact to your channel partner as advanced format configuration is chargeable at our end.
Can I show discounts as a separate line item in the bill?
Yes, discounts can be shown as a separate line item in the bill using BUSY Accounting software.
For show discount in separate line in standard format please follow these steps:
step 1: Go to administration then go to configuration
step 2: Then go to invoice/document printing select standard
step 3: Select invoice type like sale invoice
step 4: click on self configured and mention character in discount column
step 5: Total character should be 136 in portrait and 158 in Landscape mode.
The invoices printed from BUSY don't have the customer's address. How can I get it to print the billing address on the sale invoice?
If you wants to print customer's address on your invoice,you can mention address in party's master it will be printed automatic in printout,and other details you wants,so you can follow given steps:
Step 1:Go to The administration menu,
Step 2:Click configuration,
Step 3:Click invoice/Document printing,
Step 4:Click standard,
Step 5:Select sale invoice,
Step 6:Here you can specify Y in Print Party Details,then click on three Dots,check the check Box which details you wants as mobile number, state, pincode.
The invoices I am generating are not showing the customer's GSTIN number and address details. Why is this information not getting populated?
Steps to follow if not printing GSTIN and address field in the standard format
Step 1: Go to administration menu and select masters from it.
Step 2: Then select account master and select modify option.
Step 3: Type the master name in which GSTIN and address field not printing and open master in modify mode.
Step 4: Search for the GSTIN/UIN, address field and mention GSTIN and address in it.
Step 5: Lastly Click on save button.