Frequently Asked Questions

To connect to WebTel and Pinnacle for automated invoicing in BUSY software, you need the following credentials.
 Step 1. Log in to the Eway Bill Government Portal at https.//ewaybillgst.gov.in/Login.aspx.
 Step 2. Enter your login credentials and click on the login button to access the portal.
 Step 3. Click on the GSP Registration button, which is located on the left side panel of the portal.
 Step 4. Click on the GET OTP button, and you will receive an OTP on your registered mobile number and email.
 Step 5. Enter the OTP and click on the verify button to proceed to the next process.
 Step 6. In the next window, you will have three options. Add New, Freeze Account and Change Password.
 Step 7. Click on the Add New option to create the GSP.
 Step 8. Choose the GSP name as Webtel Electrosoft Pvt Ltd.
 Step 9. Specify a 3-character username and a 12 to 15-character password with special characters.
 Step 10. Click on the Save button to save the credentials, and repeat the same process for another GSP registration, such as Pinnacle Finserv Advisors Pvt Ltd.
 These both credentails you need to enter in BUSY GST VAT configuration.

If you want to configure for automatic generation of E-invoice from BUSY, you can follow these steps:
 Step 1: First you have to create a GSP (GST Suvidha Provider), you need to visit the eway bill or e invoice portal and select Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited as the GSP Vendor type.
 Step 2: Go to Administration and click on configuration.
 Step 3: Select Features / Options and click on GST / VAT, here you will see a option called E-Invoice Required.
 Step 4: Set Y to turn it on and mention your place and pincode and GSP username and password in GSP Configuration tab and save the configuration.
 Step 5: Go back to Administration and click on configuration.
 Step 6: Choose the Voucher Series Configuration option and select the voucher type for which you want to generate e invoice, such as sales, sales return, etc. Then, select the voucher series and click on Voucher Configuration.
 Step 7: Here, you will see options of Input Transport Details, "Generate E-Invoice After Saving" , set Y to enable that. 
 Now your BUSY is ready to generate E-Invoice Automatically.

If you are unable to generate e invoices and keep getting errors, you can check these things:
 Step 1:You can check in party master location,pincode,Address is correctly mention or not.
 Step 2:GSTIN number should be correct or validate and check.
 Step 3:If the HSN code belongs to service then in item master you need to select tag category as service gst rate.
 Step 4:HSN code should be Numeric and as per Aggregate Anual Turnover.
 Step 5:Sales Voucher Number cannot be start with zero.
 Step 6:Sales Voucher Number cannot be more than 16 characters.
 Step 7:UQC always mention in unit master.
 Step 8:In Transport window should mention location and pincode.
 Step 9:If the invoice is bill to ship to then Check in billing shipping window details.
 if still showing errors then you can check GSP ID'S in GST/VAT validate or not, if there is not working thne create GSP again from eway bill portal then check,
 if still facing issue then may be the reason is portal or gsp server issue, in that case you can wait for some time,when server issue resolve you can generate again it 
 will be generated.

To activate E-invoice generation from BUSY, you need to follow these steps:
 Step 1: First you have to create a GSP (GST Suvidha Provider), you need to visit the eway bill or e invoice portal 
 Step 2: Then, select Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited as the GSP Vendor type.
 Step 3: Go to Administration and click on configuration.
 Step 4: Select Features / Options and click on GST / VAT, here you will see a option called E-Invoice Required.
 Step 5: Set Y to turn it on and mention your place and pincode and GSP username and password in GSP Configuration tab and save the configuration.
 Step 6: Go back to Administration and click on configuration.
 Step 7: Choose the Voucher Series Configuration option and select the voucher type for which you want to generate e invoice, such as sales, sales return, etc.
 Step 8: Then, select the voucher series and click on Voucher Configuration.
 Step 9: Here, you will see options of Input Transport Details, Generate E-Invoice After Saving, set Y to enable that. 
 Now your BUSY is ready to generate E-Invoice Automatically.

To view the ship-to address and generate the invoice, follow these steps:
 Step 1: Open BUSY.
 Step 2: Go to Administration.
 Step 3: Click on Configuration.
 Step 4: Select Voucher Series Configuration.
 Step 5: Choose the voucher type and series, then click on Voucher Configuration.
 Step 6: On the left side, enable the feature Separate Billing / Shipping Details.
 Step 7: Successfully save the configuration.
 Step 8: Add a voucher and, next to the Party master, enter billing and shipping details accordingly. In the billing and shipping details, two options are displayed:
 1. As per Party Master - Billing will be done as per party master and shipping address and State mention here and State will pick as per party master and you can change it and mention GST number State wise. 
 2. Billing/Shipping Details - Billing to and shipping to addresses will be mentioned in billing/shipping details and mention state different accordingly.
 Step 9: To view the billing/shipping details, go to Administration, click on Configuration, and select Invoice Document/Printing.
 Step 10: Select the Invoice Type and format.
 Step 11: Enable Print Separate Billing / Shipping Details.

Please check the below configuration option of e-invoice:
1: Go to Administration and click on configuration.
2: Select Features / Options and click on GST / VAT, here you will see a option called E-invoice Required.
3: you have to selected Y to turn it on and mentioned your place and pincode, all required and user restrictions in configuration window of E-invoice and then clck on GSP configuration Tab then you have to entered GSP username and password and check through validate both id and then save 
4: Go back to Administration and click on configuration. 
5: Choose the Voucher Series Configuration option and select the voucher type for which you want to generate e invoice, such as sales, sales return, etc. and select series & then click on voucher configuration then check generate E-invoice after saving is enabled or not, if not thenyou have to enable.
6: Again Go back to Administration and click on configuration.
7: invoice/document then select standard if you are using standard invoice for printing then click on sale invoice and then check print e-invoice IRN/Ack no. and Ack date and print E-invoice qr code both options enabled.

If you want to enable to auto generation of e invoice in your company of BUSY, you can follow these steps:
Step 1: First you have to create a GSP Id and Password, you need to visit the eway bill or e invoice portal and select Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited as the GSP Vendor type.
Step 2: Open your company in BUSY then, go to Administration and click on configuration.
Step 3: Select Features / Options and click on GST / VAT, here you will see a option called E-Invoice Required.
Step 4: Set Y to turn it on and mention your place and pincode.
Step 5: Then enter GSP user id and password in GSP Configuration tab and save.
Step 6: Go back to Administration and click on configuration.
Step 7: Choose the Voucher Series Configuration option and select the voucher type such as Sale, Sale Return, etc.
Step 8: Then, select the voucher series and click on Voucher Configuration.
Step 9: Here, you will see options of Input Transport Details, Generate E Invoice After Saving, set Y to enable that. 
Now your BUSY is ready to generate E-Invoice Automatically.

E-Invoices must be generated within a notified e invoice generation time limit of 30 days from the invoice date and to configure e-invoice in BUSY you must follow below steps:
 Note: Your BLS must be activate.
 Step 1: Go in administration and select configuration.
 Step 2: Then select feature/options and click on GST/VAT.
 Step 3: Then ensure that you have enable the option of E-Invoice and done the GSP configuration correctly.
 Step 4: Validate the GSP ID which can be webtel electrosoft pvt. ltd and pinnacle finserv advisors private limited.
 Step 5: Save and go back.
 Step 6: Under configuration select voucher series configuration.
 Step 7: Then click on relevant voucher and series.
 Step 8: Select voucher configuration option and ensure enablement of E-Invoice generation after saving and input transport details option.
 Step 9: Save it and create desired voucher.
 Step 10: Mention deatils correctly as in party master specify address and station ,pincode in given option.
 Step 11: Then define the transport window details correctly.
 Step 12: Save it and generate E-invoice, before generation check all possible errors.
 Step 13: If found then correct it and generate.

To Modify GST setting in BUSY, follow these steps:
Step 1: Go to administration then click on Configuration menu
Step 2: Choose the features and option then select GST/VAT tab
Step 3: Finally, Update GST configuration as per requirment and save the window.
To Upload E invoice to portal from BUSY,you need to generate e invoice by following these step:
Step 1: Go to transaction then select the sales voucher
Step 2: Now, Click on add tab and create the invoice
Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 4: Afterward, Select Y for E invoice required option and also mention station and Pin code in transport window.
Step 5: Save the Invoice, click on YES to generate E invoice and then select Automatic mode for it.
Step 6: and then Click on check possible errors tab and rectify the errors if have
Step 7: After error rectification , click on view & generate E invoice option
Step 8: Cross verify the details appear in window and generate E invoice.

To configure E-invoice from BUSY as per GST norms, follow these steps: 
 Step 1: Go to the Administration menu and then click on Configuration. 
 Step 2: Select Features and Options. 
 Step 3: Click on GST/VAT, then enable the E-invoice requirement and specify the 'from' place and PIN code. 
 Step 4: Log in to the E-invoice portal, then click on API registration. 
 Step 5: Click on Create API user and select GSP ID from either Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited. 
 Step 6: Click on GSP configuration and specify the GSP IDs and their passwords that you have created on the E-invoice portal, then validate them successfully. 
 Step 7: Go to Configuration, then click on Voucher Series Configuration. 
 Step 8: Select a series, click on Voucher Configuration, and enable the generation of E-invoices after saving. 
 Step 9: Go to Configuration, then click on Invoice / Document Printing Standard. 
 Step 10: Select Sales Invoice and enable Print E-Invoice QR Code, E-Invoice IRN, and Acknowledgment No. 
 Important Note: As per GST norms, E-invoice QR Code, IRN, and Acknowledgment No should be included in the invoice.