Frequently Asked Questions

You should take if your e-invoicing details need to be updated after cancelling an invoice:
Step 1: After generating the original e invoice, you cannot directly edit or make changes it because it has a unique E invoice Acknowledgment Number (Ack. No.), Acknowledgment Date (Ack Date), and INR number that have already been generated.
Step 2: If you need to make modifications to an e invoice or regenerate it with changes, you must cancel the original e invoice within 24 hours of its creation.
Step 3: After cancelling the original e invoice, you can then re generate a new e invoice with the necessary modifications. However, this new e invoice will have a different invoice number. It can't have the same number as the original e invoice.
By following these steps, you can effectively make changes to an e invoice that has already been created. Just remember that you need to cancel the original e invoice within the specified time frame, and the new invoice will have a different invoice number.

To troubleshoot login issues with the government portal for cancelling e invoices, you can try the following steps:
1. Double-check your login credentials to ensure they are entered correctly.
2. Clear your browser cache and cookies, then try logging in again.
3. Try using a different web browser to see if the issue persists.
4. Make sure you have a stable internet connection.
5. Check if the government portal itself is experiencing technical difficulties then can try after some time.
6. Contact the government portal's support team for further assistance if the problem continues.
E invoice can cancel directly from BUSY also and for cancel process from BUSY software you can follow thses steps:
Step 1: Open the voucher you want to cancel e invoice.
Step 2: Press Alt+X, window will appear asking do you want to cancel this voucher.
Step 3: Select Yes and mention cancel narration.
Step 4: One more window appears asking do you want to cancel e invoice on Govt Portal.
Step 5: Select Yes again and mention the reason for cancellation of e-invoice.

For generation of E-Invoice you need to create GSP id and password from E-way bill portal and enter GSP ID password in BUSY E-way bill configration then you are able to create E-invoice automatic from BUSY. Please follow below mention steps to create GSP Id and password:-
 Step 1:- Login on E-way bill portal.
 Step 2:- Registration 
 Step 3:- Select for GSP
 Step 4:- Verify OTP and then create GSP id password select GSP name Webtel Electrosoft Pvt. Ltd. or For Pinnacle Finserv Advisors Pvt Ltd
 For E-invoice configration in BUSY after created GSP Id and password please follow below mention steps:-
 Step 1:- Administration Tab,
 Step 2:- Configration 
 Step 3:- Feature / option
 Step 4:- GST/VAT
 Step 5:- E-invoice required enable and configure place and pincode details. GSP configration enter GSP ID and password which was created from E-way bill portal. Save
 After enter GSP Id and password then validate GSP if it show ok then your registeration for E-invoicing in BUSY done.

The product description (Product Name ) must have a minimum length of 3 characters and a maximum length of 300 characters.This error occurs when the product description you have entered does not meet the required length criteria set for the field.
To Know the required length for the product description in an E-Invoice follow the below steps:
Step :1
Meet the length criteria: Verify that the product description (Product Name ) meets the length requirements specified in the error message. It must have a minimum length of 3 characters and a maximum length of 300 characters.But BUSY does not provide 300 length of character . Must check the minimum length of product name Adjust the Product Name accordingly, ensuring it is within the allowed length range.
Step: 2
Check for special characters or formatting issues: Ensure that the product description does not contain any special characters, symbols, or formatting that may interfere with the BUSY. Stick to standard alphanumeric characters and avoid using any symbols or formatting that may cause issue

To resolve the issue of GSP credentials incorrect You can follow the steps.
 Step 1. Go to administration menu click
 Step 2. Go to configuration click
 Step 3. Features or options click
 Step 4. Gst/vat tab click
 Step 5. Now click on gsp configuration 
 Step 6. Click on Validate If it is not validate then you need to mention correct gsp user id and password.
 To mention correct gsp id and password you can follow the steps.
 Step 1. login e way bill portal
 Step 2. Go to registration click
 Step 3. Gsp click
 Step 4. Then verify otp
 Step 5. Check gsp user id for pinnacle finserv advisors private limited or webtel electrosoft private limited
 Step 6. If you forget the password then you can reset the password through change password option.
 Step 7. Then mention the gsp user id and password in BUSY gsp configuration.
 Step 8. validate it.
 Step 9. Now save the configurtion 
 Now try to generate e invoice

E Invoice Generation , We have to create the GSP Id from E way bill portal for Webtel and Pinnacle GSP.
 Pls Follow the Below Steps in BUSY:
 Step 1: Click on Administration
 Step 2: Then Configuration
 Step 3: Then Features and Options
 Step 4: Then GST VAT option
 Step 5: Enable the E Way Bill and Mention the GSP Credentials.
 Step 6: Mention the Eway Bill Configuration details of your Company.
 Step 7: Enable the transport details for Local and save it 
 Step 8: Voucher Series Configuration
 Step 9: Select required Voucher Type & Series.
 Step 10: Enable the transport details for Central 
 Step 11: Enable the generate e invoice after saving the voucher.
 Step 12: After saving the voucher, Window will popup for e invoice generation.
 Note : In Account and Item master,Mention the required details for E Invoice Generation.
 Item Master : HSN Code, Correct Tax Category
 Account Master : Station, Pincode, Distance, Addrese line 1 and 3

To Create e-invoice after upgrade latest version, We have to create the GSP Id from E way bill portal for Webtel and Pinnacle GSP.
Pls Follow the Below Steps in BUSY:
Step 1: Administration
Step 2: Configuration
Step 3: Features and Options
Step 4: GST VAT option
Step 5: Enable the E Way Bill and Mention the GSP Credentials.
Step 6: Mention the Eway Bill Configuration details of your Company.
Step 7: Enable the transport details for Local and save it 
Step 8: Voucher Series Configuration
Step 9: Select required Voucher Type & Series.
Step 10: Enable the transport details for Central 
Step 11: Enable the generate e invoice after saving the voucher.
Step 12: After saving the voucher, Window will popup for e invoice generation.
Note : In Account and Item master,Mention the required details for E Invoice Generation.
Item Master : HSN Code, Correct Tax Category
Account Master : Station, Pincode, Distance, Addrese line 1 and 3
After all this steps if you are unable to generate e-invoice, kindly send error screenshot on support@busy.in for proper assistance.

E Invoice Generation , We have to create the GSP Id from E way bill portal for Webtel and Pinnacle GSP.
 Pls Follow the Below Steps in BUSY:
 Step 1: Click on Administration
 Step 2: Then Configuration
 Step 3: Then Features and Options
 Step 4: Then GST VAT option
 Step 5: Enable the E Way Bill and Mention the GSP Credentials.
 Step 6: Mention the Eway Bill Configuration details of your Company.
 Step 7: Enable the transport details for Local and save it 
 Step 8: Voucher Series Configuration
 Step 9: Select required Voucher Type & Series.
 Step 10: Enable the transport details for Central 
 Step 11: Enable the generate e invoice after saving the voucher.
 Step 12: After saving the voucher, Window will popup for e invoice generation.
 Note : In Account and Item master,Mention the required details for E Invoice Generation.
 Item Master : HSN Code, Correct Tax Category
 Account Master : Station, Pincode, Distance, Addrese line 1 and 3

If you wants to generate e invoice successfully without errors you can follow given steps:
 Step 1:Go to Administration,click configuration,click Features and options,click GST/VAT tab, there check here E invoice 
 option should be enabled and GSP credential Should be mentioned.
 Step 2:GSP should be properly working,check for validate.
 Step 1:You need to check voucher number cant be blank in voucher,
 Step 2:Sales Voucher Number cannot be start with zero.
 Step 3:Sales Voucher Number cannot be more than 16 characters.
 Step 4:HSN code should be Numeric and as per Aggregate Anual Turnover.
 Step 5:If the HSN code belongs to service then in item master you need to select tag category as service gst rate.
 Step 6:GST number should be Active and correctly mentioned.
 Step 7:Location and Pincode should be correctly mention in Party master and Transport Details window.
 Step 8:UQC for e invoice should mentioned in unit master.
 After checking all these configurations, please generate the e-invoice, it will be successfully generated.

1) If the E invoice QR code is not appearing in standard sales invoice then you can follow the below steps:-
 Step 1: Go to administration and select Configuration option 
 Step 2: Click on Invoice document printing standard 
 Step 3: Select sale invoice 
 Step 3: Enable Print E invoice QR code and save the configuration
 2. If the E invoice QR code is not appearing in advance format then you can follow the below steps:- 
 Step 1: Go to administration and select configuration tab 
 Step 2: Click on Invoice document printing advance 
 Step 3: Then click on sales invoice and select the required format in which you want to configure. 
 Step 4: Choose the position like header or footer 
 Step 4: Configure for E invoice QR code field from field available tab. 
 Note - Format designing is a chargeable process. You can also coordinate with our authorized channel partner for the same.