Frequently Asked Questions

If you want to cancel invoice and e-invoice from BUSY please follow these steps:
Step 1: Go to transactions menu
Step 2: Then click on invoice such as sale or sale return that you want to cancel
Step 3: Then open that invoice from modify or list button
Step 4: After opening the voucher press the shortcut key ALT+X or click on cancel button to cancel it
Step 5: After that it will give you a prompt to cancel this voucher so select it as yes and proceed
Step 6: Specify the narration if required or press enter or F2 key 
Step 7: Then it will give you a prompt to cancel e-invoice on government portal select this option as Y then proceed and mention the reason and remarks and click on ok button 
Step 8: Now your voucher and e-invoice is successfully cancelled from BUSY

Follow below steps to resolve the issue of not getting the popup of E-Invoice after generating an invoice in BUSY: 
 Step 1: Go in administration. 
 Step 2: Then select the configuration option. 
 Step 3: Click on voucher series configuration. 
 Step 4: Select the desired voucher type and series. 
 Step 5: Then select voucher configuration option. 
 Step 6: Enable the option og generate e-invoice after saving. 
 Step 7: Save the option and go for create the invoice. 
 Step 8: After mention the details in invoice , a trasnporter window will appear. 
 Step 9: Then enable the option of E-Invoice required. 
 Step 10: Ensure that you are creating B2B invoice. 
 Step 11: Also check the user restrictions by admin user. 
 If still issue persists then share concern on support@busy.in

If you want to generate E invoice from BUSY , you can follow the below steps:
Step 1: Go to Ewaybill Portal then login Id and go to registration option 
Step 2: Select for GSP option and mention otp 
Step 3: Then select add new option and select GSP name 
Step 4: Mention 3 characters as GSP ID and create a password
Note: Password should be minimum 8 characters and should contain upper case, lower case, special character and numeric.
Step 5: Then save information
Step 6: Go to administration in BUSY company then select configuration 
Step 7: Select Features/options and then GST/VAT
Step 8: Mention yes in E invoice required then in configuration mention place and pincode
Step 9: Then go to GSP configuration mention GSP ID and password which is created in Ewaybill portal and save.
Reapeat the process in the other company .

To Enable the e-invoice option in BUSY, follow the following steps 
 Step 1: Go to the Administration menu and then click on Configuration.
 Step 2: Select Features and Options.
 Step 3: Click on GST/VAT, then enable the e invoice requirement and specify the origin place and pin code.
 Step 4: Log in to the E invoice portal, then click on API registration.
 Step 5: Click on Create API user and select GSP ID from either Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited.
 Step 6: Click on GSP configuration and specify the GSP IDs and their passwords that you created on the E-invoice portal, then validate them successfully.
 Step 7: Go to Configuration, then click on Voucher Series Configuration.
 Step 8: Select a series, click on Voucher Configuration, and enable the generation of E-invoices after saving.

To generate Automatic E-invoice from BUSY, Follow these steps : 
 Step 1: Go to Administration menu and then click on Configuration. 
 Step 2: Select Features and Options. 
 Step 3: Click on GST/VAT, then enable the e-invoice requirement and specify the from place and pincode. 
 Step 4: Login the E-invoice portal, then click on API registration. 
 Step 5: Then click on Create API user and select GSP ID's either Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited. 
 Step 6: Click on GSP configuration and specify the GSP IDs and their passwords which you have created on E-invoice portal, then validate them successfully. 
 Step 7: Go to Configuration, then click on Voucher Series Configuration. 
 Step 8: Select a series, click on Voucher Configuration, and enable the generation of E-invoices after saving.

If you are unable to generate E-invoices in BUSY even after activating. It is recommended to check the following:
1. Ensure that you have entered all the required information correctly, such as customer details, item details, and tax information.
2. Verify that you have selected the appropriate sale type or tax type and configured it correctly.
3. Make sure that there are no errors or missing information in the vouchers or transactions that you are trying to generate invoices for.
4. Check if there are any connectivity issues or server problems that may be preventing the generation of e-invoice.
5.Check if e-invoice options are enabled in BUSY and gsp id is mentioned under GST/VAT tab.
6.Check billing party is regestired party as e-invoice generated for b2b transactions only
7.While generate e-invoice,check deatils in transport details and e-invoice option
8.Check possible error before generate e-invoice and proceed

If E-invoice could not be generated from BUSY then need to check the following steps:
 Step 1: Check the GSP credential is validate successfully and for checking this you need to go to Administration Menu
 Step 2: Click on configuration feature.
 Step 3: Click on Feature and Option.
 Step 4: Click on GST/VAT feature then check e-invoice option is enabled then go to GSP configuration option and validate it 
 Step 5: Giving priority to webtel and pinnacle one by one in GSP configuration and validate it 
 Step 6: If any error occured while validate GSP credential then regenrate GSP credential from E-invoice portal
 Step 7: Check Your internet connection is working properly
 Step 8: Check your Antivirus and window firewall is disabled as it might be block your BUSY
 Step 9: Exclude BUSYwin.exe from anitivirus

If the system seems slow or jammed when trying to print E-Invoices, there are a few things you can try to fix this issue:
1. Check your internet connection: Ensure that you have a stable and fast internet connection as a slow connection can affect the performance of the software.
2. Restart the system: Sometimes, a simple system restart can resolve temporary issues and improve the performance of the software.
3. Clear cache and temporary files: Clearing the cache and temporary files of the software can help improve its speed and performance.
4. Update the software: Make sure that you are using the latest version of the software as updates often include bug fixes and performance improvements.
5. Contact customer support: If the issue persists, it is recommended to reach out to the customer support of the BUSY for further assistance and troubleshooting.

For enabling E-invoice option please follow below mention steps:-
 Step 1:- Administration Tab,
 Step 2:- Configration,
 Step 3:- Feature / option
 Step 4:- GST/VAT
 Step 5:- E-invoice required, enter GSP id password which is created from E-way bill portal 
 After enable E-invoice settings check by creating E-invoice with bill if not asking for E-invoice at the time of voucher creation. Please follow below mention steps:-
 Step 1:- Login E-way bill portal
 Step 2:- Registration 
 Step 3:- For GSP
 Step 4:- Verify OTP and then geenrate Id and password and same id password enter in BUSY GSP configration in GST/VAT Module
 Step 1:- Administration Tab,
 Step 2:- Configration,
 Step 3:- Voucher series configration
 Step 4:- Sales, select series and on right hand side click on voucher series configration option 
 Step 5:- Generate 'E-invoice' after saving

To start E invoicing in BUSY, you need to have the following prerequisites:
1.E Invoice configuration must with done in BUSY with relevant GSP credentials of webtel electrosoft private limited and pinnacle finserv advisors private limited.
2.Make sure the party address ,Pin code and station specified in Party master and in the transport window are entered correctly during voucher entry.
3.HSN or SAC code and tax category must be configured in the Item master.
4.UQC or unit quantity code must be specified in the Unit master.
5.Ensure that the Party should be resgitered on GST portal and have a active GSTIN.
6.Verify that proper internet connectivity is available.
7.E invoice site must be running properly without any technical issues.
8.Company address must be updated in data.
Please contact to your designed Charter accountant or tax professional to seek guidance related to register on E invoicing portal.