Frequently Asked
Questions

Q: What options are available in BUSY to review and validate completeness of e-invoicing for bills?

For enabling E-invoice option please follow below mention steps:- Step 1:- Administration Tab, Step 2:- Configration, Step 3:- Feature / option Step 4:- GST/VAT Step 5:- E-invoice required, enter GSP id password which is created from E-way bill portal After enable E-invoice settings check by creating E-invoice with bill if not asking for E-invoice at the time of voucher creation. Please follow below mention steps:- Step 1:- Login E-way bill portal Step 2:- Registration Step 3:- For GSP Step 4:- Verify OTP and then geenrate Id and password and same id password enter in BUSY GSP configration in GST/VAT Module Step 1:- Administration Tab, Step 2:- Configration, Step 3:- Voucher series configration Step 4:- Sales, select series and on right hand side click on voucher series configration option Step 5:- Generate 'E-invoice' after saving

Q: How can we configure E-invoice in BUSY after generating GSP credentials from the portal?

Please follow the below steps to configure E-invoicing in BUSY after create GSP credentials from portal : Step 1: Go to Administration and then Configuration Step 2: Select Features and Options Step 3: Choose the GST/VAT Configuration tab Step 4: Enable E invoice required feature Step 4: Then click on configuration tab and then mention From place and pin code of company. Step 5: Mention Both the GSP server Credentials in GSP configuration window Step 11: Validate the both GSP Credentials and save the configuration. Step 12: Now go to administration then configurtion Step 13: Click on voucher series configuration and select the voucher type Step 14: Select the voucher series and then click on the Voucher Configuration tab that appears on the right side. Step 15: Select Y for Generate E-invoice after saving .

Q: What options are available in BUSY to become compliant with e-invoicing regulations starting st?

For enabling E-invoice option please follow below mention steps:- Step 1:- Administration Tab, Step 2:- Configration, Step 3:- Feature / option Step 4:- GST/VAT Step 5:- E-invoice required, enter GSP id password which is created from E-way bill portal After enable E-invoice settings check by creating E-invoice with bill if not asking for E-invoice at the time of voucher creation. Please follow below mention steps:- Step 1:- Login E-way bill portal Step 2:- Registration Step 3:- For GSP Step 4:- Verify OTP and then geenrate Id and password and same id password enter in BUSY GSP configration in GST/VAT Module Step 1:- Administration Tab, Step 2:- Configration, Step 3:- Voucher series configration Step 4:- Sales, select series and on right hand side click on voucher series configration option Step 5:- Generate 'E-invoice' after saving

Q: What master data setup is required in BUSY before I can start e-invoicing?

For enabling E-invoice option please follow below mention steps:- Step 1:- Administration Tab, Step 2:- Configration, Step 3:- Feature / option Step 4:- GST/VAT Step 5:- E-invoice required, enter GSP id password which is created from E-way bill portal After enable E-invoice settings check by creating E-invoice with bill if not asking for E-invoice at the time of voucher creation. Please follow below mention steps:- Step 1:- Login E-way bill portal Step 2:- Registration Step 3:- For GSP Step 4:- Verify OTP and then geenrate Id and password and same id password enter in BUSY GSP configration in GST/VAT Module Step 1:- Administration Tab, Step 2:- Configration, Step 3:- Voucher series configration Step 4:- Sales, select series and on right hand side click on voucher series configration option Step 5:- Generate 'E-invoice' after saving

Q: Linking sales invoices to e-waybills in BUSY. How to generate and link?

Linking sales invoices to e-waybills in BUSY, kindly follow the step below: Step1 : Go to administration menu. Step2 : Click on Configurations option and Select features and options Step3 :.Click GST/VAT , enable e-way bill and e-invoice mention place and pin code . Step4 : link GSP Configurations with e-way bill Step6 : login on e-way bill portal, Go to Registration Menu Step7 : Click on for GSP, Verify with your otp Step8 : Click New and add Select user name and select Webtel&Pinncale Step9 : Create new GSP and put in GSP configure Step10: you need to generate both separately and then link them using the transport details section in BUSY. Step11: You can generate e-waybills and e-invoices separately or together, depending on your preference

Q: How can I modify or cancel an e-invoice after generating it?

After generating your e-invoices, they cannot be modified or altered in any way. Moreover, it is necessary to cancel both the invoice and the e-invoice. Here are the steps to do so: Step 1: Go to transaction Menu Step 2: Click on Voucher and then click on list option Step 3: Then open voucher in modify mode and press Cntrl+X for cancel the voucher Step 4: Next, a window will prompt indicating that an E-invoice has been generated for this voucher, Do you want to cancel it. Then Enable the option as Y, specify the reason, and proceed to cancel the voucher. Step 5: Afterward, Create new voucher with neccessary details then generate E-invoice Note : An E-invoice has not been generated for the same voucher number as per government regulations.

Q: How do i enable E-invoice system in BUSY?

Here are the steps for enabling E-invoice system in BUSY: Step 1: Open the Company Step 2: Go to Administration Menu Step 3: Click on Configuration Menu Step 4: Click on Feature and Option Step 5: Click on GST/VAT Step 6: Enable E-invoice Required option as Y Step 7: Then mention the required details and then click on GSP configuration Step 8: Mention valid GSP credential of Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited generated from e-invoice portal and save the configuration by click on save button Step 9: Go to Voucher series configuration from configuration Menu Step 10: Select voucher and series then click on voucher configuration option Step 11: Enable Input Transport Detail as Y Step 12: Enable Generate E-invoice after saving option as Y then save the configuration

Q: I am getting an authentication error. How do I reset my password?

in buys getting an authentication error while generating E-way bill or E-invoice for that you need to make sure that your GSP login credential is correct or not in BUSY if not the then you need to mentioned correct ID password if you want to reset it then follow thwse steps 1. go to the E-way bill portal and login 2. click on registration 3. then select GSP 4. send otp to access and verify it 5. select GSP id and click on change password 6. then you can set new password 7. after that open BUSY 8. go to the configuration under administration menu 9. open features and option and click on GST/VAT tab 10. there you can set GSP configuration and set new password then save it. 11. after that you can generate e-way bill or e-invoice again.

Q: Steps to generate E-Invoice in BUSY for a customer.

To generate E-invoice from BUSY, These are the following steps : Step 1: Go to Administration menu and then click on Configuration. Step 2: Select Features and Options. Step 3: Click on GST/VAT, then enable the e-invoice requirement and specify the from place and pincode. Step 4: Login the E-invoice portal, then click on API registration. Step 5: Then click on Create API user and select GSP ID s either Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited. Step 6: Click on GSP configuration and specify the GSP IDs and their passwords which you have created on E-invoice portal, then validate them successfully. Step 7: Go to Configuration, then click on Voucher Series Configuration. Step 8: Select a series, click on Voucher Configuration, and enable the generation of E-invoices after saving.

Q: Why don't I see a QR code on the standard invoices created in BUSY? Do only e-invoices have QR codes?

In the standard version, we do not have the QR Code option by default; however, we do have the B2C QR code option, which can be enabled from the GST/VAT settings after enabling the E-invoice option. If you want to print an E-Invoice QR code and IRN Number in the invoice, follow these steps. Step 1. Go to Administration, select Configuration, and click on Invoice Document Printing.' Step 2. Then click on Standard and select the invoice for which you generated the E-Invoice. Step 3. Press 'Y' to print the E-Invoice/B2C QR Code. Step 4. If you want to print Einvoice IRN/Ack.No./Ack.Date Press Y on Print E-invoice IRN/Ack.No./Ack.Date & save Step 5. If you have an advanced or customized format, you can add the field for E-Invoice QR Code or IRN No., etc.

Find Solutions to Common Issues Related to taxation - e invoice generation

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Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

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Dealer Complaint/Issues

What options are available in BUSY to review and validate completeness of e-invoicing for bills?

For enabling E-invoice option please follow below mention steps:-
 Step 1:- Administration Tab,
 Step 2:- Configration,
 Step 3:- Feature / option
 Step 4:- GST/VAT
 Step 5:- E-invoice required, enter GSP id password which is created from E-way bill portal 
 After enable E-invoice settings check by creating E-invoice with bill if not asking for E-invoice at the time of voucher creation. Please follow below mention steps:-
 Step 1:- Login E-way bill portal
 Step 2:- Registration 
 Step 3:- For GSP
 Step 4:- Verify OTP and then geenrate Id and password and same id password enter in BUSY GSP configration in GST/VAT Module
 Step 1:- Administration Tab,
 Step 2:- Configration,
 Step 3:- Voucher series configration
 Step 4:- Sales, select series and on right hand side click on voucher series configration option 
 Step 5:- Generate 'E-invoice' after saving

How can we configure E-invoice in BUSY after generating GSP credentials from the portal?

Please follow the below steps to configure E-invoicing in BUSY after create GSP credentials from portal :
 Step 1: Go to Administration and then Configuration
 Step 2: Select Features and Options
 Step 3: Choose the GST/VAT Configuration tab
 Step 4: Enable E invoice required feature 
 Step 4: Then click on configuration tab and then mention From place and pin code of company.
 Step 5: Mention Both the GSP server Credentials in GSP configuration window
 Step 11: Validate the both GSP Credentials and save the configuration.
 Step 12: Now go to administration then configurtion
 Step 13: Click on voucher series configuration and select the voucher type 
 Step 14: Select the voucher series and then click on the Voucher Configuration tab that appears on the right side.
 Step 15: Select Y for Generate E-invoice after saving .

What options are available in BUSY to become compliant with e-invoicing regulations starting st?

For enabling E-invoice option please follow below mention steps:-
 Step 1:- Administration Tab,
 Step 2:- Configration,
 Step 3:- Feature / option
 Step 4:- GST/VAT
 Step 5:- E-invoice required, enter GSP id password which is created from E-way bill portal 
 After enable E-invoice settings check by creating E-invoice with bill if not asking for E-invoice at the time of voucher creation. Please follow below mention steps:-
 Step 1:- Login E-way bill portal
 Step 2:- Registration 
 Step 3:- For GSP
 Step 4:- Verify OTP and then geenrate Id and password and same id password enter in BUSY GSP configration in GST/VAT Module
 Step 1:- Administration Tab,
 Step 2:- Configration,
 Step 3:- Voucher series configration
 Step 4:- Sales, select series and on right hand side click on voucher series configration option 
 Step 5:- Generate 'E-invoice' after saving

What master data setup is required in BUSY before I can start e-invoicing?

For enabling E-invoice option please follow below mention steps:-
 Step 1:- Administration Tab,
 Step 2:- Configration,
 Step 3:- Feature / option
 Step 4:- GST/VAT
 Step 5:- E-invoice required, enter GSP id password which is created from E-way bill portal 
 After enable E-invoice settings check by creating E-invoice with bill if not asking for E-invoice at the time of voucher creation. Please follow below mention steps:-
 Step 1:- Login E-way bill portal
 Step 2:- Registration 
 Step 3:- For GSP
 Step 4:- Verify OTP and then geenrate Id and password and same id password enter in BUSY GSP configration in GST/VAT Module
 Step 1:- Administration Tab,
 Step 2:- Configration,
 Step 3:- Voucher series configration
 Step 4:- Sales, select series and on right hand side click on voucher series configration option 
 Step 5:- Generate 'E-invoice' after saving

Linking sales invoices to e-waybills in BUSY. How to generate and link?

Linking sales invoices to e-waybills in BUSY, kindly follow the step below: 
 Step1 : Go to administration menu. 
 Step2 : Click on Configurations option and Select features and options 
 Step3 :.Click GST/VAT , enable e-way bill and e-invoice mention place and pin code . 
 Step4 : link GSP Configurations with e-way bill 
 Step6 : login on e-way bill portal, Go to Registration Menu 
 Step7 : Click on for GSP, Verify with your otp 
 Step8 : Click New and add Select user name and select Webtel&Pinncale 
 Step9 : Create new GSP and put in GSP configure 
 Step10: you need to generate both separately and then link them using the transport details section in BUSY. 
 Step11: You can generate e-waybills and e-invoices separately or together, depending on your preference

How can I modify or cancel an e-invoice after generating it?

After generating your e-invoices, they cannot be modified or altered in any way.
 Moreover, it is necessary to cancel both the invoice and the e-invoice. Here are the steps to do so:
 Step 1: Go to transaction Menu 
 Step 2: Click on Voucher and then click on list option 
 Step 3: Then open voucher in modify mode and press Cntrl+X for cancel the voucher
 Step 4: Next, a window will prompt indicating that an E-invoice has been generated for this voucher, Do you want to cancel it. Then Enable the option as Y, specify the reason, and proceed to cancel the voucher.
 Step 5: Afterward, Create new voucher with neccessary details then generate E-invoice 
 Note : An E-invoice has not been generated for the same voucher number as per government regulations.

How do i enable E-invoice system in BUSY?

Here are the steps for enabling E-invoice system in BUSY:
 Step 1: Open the Company
 Step 2: Go to Administration Menu
 Step 3: Click on Configuration Menu
 Step 4: Click on Feature and Option
 Step 5: Click on GST/VAT 
 Step 6: Enable E-invoice Required option as Y
 Step 7: Then mention the required details and then click on GSP configuration
 Step 8: Mention valid GSP credential of Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited generated from e-invoice portal and save the configuration by click on save button
 Step 9: Go to Voucher series configuration from configuration Menu
 Step 10: Select voucher and series then click on voucher configuration option 
 Step 11: Enable Input Transport Detail as Y
 Step 12: Enable Generate E-invoice after saving option as Y then save the configuration

I am getting an authentication error. How do I reset my password?

in buys getting an authentication error while generating E-way bill or E-invoice for that you need to make sure that your GSP login credential is correct or not in BUSY if not the then you need to mentioned correct ID password if you want to reset it then follow thwse steps 
1. go to the E-way bill portal and login 
2. click on registration 
3. then select GSP 
4. send otp to access and verify it
5. select GSP id and click on change password
6. then you can set new password 
7. after that open BUSY 
8. go to the configuration under administration menu
9. open features and option and click on GST/VAT tab
10. there you can set GSP configuration and set new password then save it.
11. after that you can generate e-way bill or e-invoice again.

Steps to generate E-Invoice in BUSY for a customer.

To generate E-invoice from BUSY, These are the following steps : 
 Step 1: Go to Administration menu and then click on Configuration.
 Step 2: Select Features and Options.
 Step 3: Click on GST/VAT, then enable the e-invoice requirement and specify the from place and pincode.
 Step 4: Login the E-invoice portal, then click on API registration.
 Step 5: Then click on Create API user and select GSP ID s either Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited.
 Step 6: Click on GSP configuration and specify the GSP IDs and their passwords which you have created on E-invoice portal, then validate them successfully.
 Step 7: Go to Configuration, then click on Voucher Series Configuration.
 Step 8: Select a series, click on Voucher Configuration, and enable the generation of E-invoices after saving.

Why don't I see a QR code on the standard invoices created in BUSY? Do only e-invoices have QR codes?

In the standard version, we do not have the QR Code option by default; however, we do have the B2C QR code option, which can be enabled from the GST/VAT settings after enabling the E-invoice option. If you want to print an E-Invoice QR code and IRN Number in the invoice, follow these steps. 
Step 1. Go to Administration, select Configuration, and click on Invoice Document Printing.' 
Step 2. Then click on Standard and select the invoice for which you generated the E-Invoice. 
Step 3. Press 'Y' to print the E-Invoice/B2C QR Code. 
Step 4. If you want to print Einvoice IRN/Ack.No./Ack.Date Press Y on Print E-invoice IRN/Ack.No./Ack.Date & save 
Step 5. If you have an advanced or customized format, you can add the field for E-Invoice QR Code or IRN No., etc.

Frequently AskedQuestions