Frequently Asked Questions

If the E -Invoice is already generated you cannot delete the voucher . 
To ensure that e-invoices generated for vouchers are not deleted follow the below steps:
Solution 1:
We can use restrictions on deletion of vouchers for sub users. To add restriction Adminstration→ Confirmation→ Feature and option→ GST/VAT→ e-invoice configuration→ Restrict Sub-users to Modify/Delete Vouchers whose E-invoice has been Generated→ “Y”
Solution 2:
Step :1
Confirmation prompts: Include confirmation prompts or warnings when attempting to delete e-invoices. This prompts users to verify their intention before proceeding, reducing the deletion.
Step :2 
Audit trail and backup: Maintain an audit trail that records any changes made to e-invoices, including deletion attempts. Regularly back up invoice data to ensure that even if an invoice is accidentally deleted, it can be restored from a backup source.

It is recommended not to delete invoice if e invoice is generated as once it is generated then it is uploaded to e invoice portal and we recommend you to cancel your invoice including e invoice from BUSY.Follow these steps to cancel invoice with e invoice from BUSY
1.Open company in BUSY and go to transactions
2.Select voucher(invoice) and open the voucher
3.You can use shortcut to cancel voucher while open it by control plus X
4.Then to cancel vouhcer option will be displayed
5.If e invoice is already generated for voucher,then you can cancel e invoice too from BUSY and then voucher with reason
6.Now you can check voucher including e invoice will be cancelled from BUSY
Note: E invoice can be cancelled from portal or BUSY within 24 hours of its generation

When generate e-invoices first check these things, kindly see the step below:
 Step1 : Double-check the e-invoice configuration pin code and stations is mentions.
 Step2 : Check GSP configuration is validating sucessfull
 Step3 : First the items HSN code should been valid 
 Step4 : If HSN code is belongs to goods tax category also had to been goode type and it also same services HSN code time .
 Step5 : In the party masters address line1 had to been minimum 3 characters, also mention pin code and stations . 
 Step6 : Check items unit UQC in selected . 
 Step7 : In transporter window mention pin code and stations .
 Note follow these step above mentions less chances to get error when generate e-invoices.

When generate e-invoices first check these things, kindly see the step below:
 Step1 : Double-check the e-invoice configuration pin code and stations is mentions.
 Step2 : Check GSP configuration is validating sucessfull
 Step3 : First the items HSN code should been valid 
 Step4 : If HSN code is belongs to goods tax category also had to been goode type and it also same services HSN code time .
 Step5 : In the party masters address line1 had to been minimum 3 characters, also mention pin code and stations . 
 Step6 : Check items unit UQC in selected . 
 Step7 : In transporter window mention pin code and stations .
 Note follow these step above mentions less chances to get error when generate e-invoices.

When generate e-invoices first check these things, kindly see the step below:
 Step1 : Double-check the e-invoice configuration pin code and stations is mentions.
 Step2 : Check GSP configuration is validating sucessfull
 Step3 : First the items HSN code should been valid 
 Step4 : If HSN code is belongs to goods tax category also had to been goode type and it also same services HSN code time .
 Step5 : In the party masters address line1 had to been minimum 3 characters, also mention pin code and stations . 
 Step6 : Check items unit UQC in selected . 
 Step7 : In transporter window mention pin code and stations .
 Note follow these step above mentions less chances to get error when generate e-invoices.

To resolve the error while generating an invoice directly from BUSY, you can try the following steps:
 1. Verify the details entered in the invoice, such as party name, address, and other relevant information.
 2. Check if there are any missing or incorrect fields in the invoice.
 3. Ensure that the invoice number is unique and does not conflict with any existing invoices.
 4. Make sure that the invoice date is within the valid range.
 5. Check if there are any special characters or spacing issues in the invoice details.
 6. If the error persists, try saving the invoice and then regenerate it to see if the issue is resolved.
 7. If none of the above steps work, contact BUSY's customer support for further assistance.

Harmonized System of Nomenclature (HSN) is an internationally accepted method of naming, classifying and identifying products. 
 HSN codes are used to classify goods to calculate GST. 
 Follow below steps to obtain it for e-invoicing in BUSY: 
 Step 1: Go in desired item master. 
 Step 2: Specify the details. 
 Step 3: Then define the HSN code of that item ,which you can check through google or can ask to your tax consultant, as HSN code digit depends on your annual turnover. 
 Step 4: Click on validate. 
 Step 5: Then mention the tax category. 
 Step 6: Press ALT + M on tax category and check the type of tax as Goods/Service. 
 Step 7: Save master and proceed for generation.

If you want to generate e-invoice and e-way bill then please ensure the given details:
Step 1: Make sure valid GSP credential of Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited mentioned in GST/VAT Feature generated from E-way bill portal.
Step 2: During the creation of a voucher, ensure the accurate party details are selected, including a properly mentioned address for the respective party.
Step 3: Make sure item detail has been mentioned with quantity and price (correct HSN code should be mentioend in item master)
Step 4: When saving voucher transport detail window appear
Step 5: Make sure to mention correct Transporter ID or vehicle number
Step 6: Ensure to specify To place and Pincode also mentioned then save the voucher and proced to generate e-way bill or e-invoice

If showing the error of invalid login credential while generating 
einvoice then follow the steps 
1 Go to administration menu and click to configuration 
2 click on feature option and select GST VAT option 
3 Click to GSP configuration and validate the GSP which you 
mentioned 
4 If the gsp not validating then you can swith the GSP for default 
for generating Einvoice 
5 If you have only one gsp then go to ewaybill portal and login 
6 then click on registration then click to for GSP 
7 select the existing GSP and click on Freeze then create a new GSP id and password 
and save 
8 Then again go to GSp configuration option and replace the new gsp user Id and password 
and save 

Follow below steps to generate a new invoice with a different number after cancelling the previous one:
 Step 1: First open the relevant vouchr.
 Step 2: Press ALT+X on it.
 Step 3: Then it will ask you to do you want to cancel the voucher.
 Step 4: Select Yes and after cancel it will ask you to do you want to cancel e-invoice.
 Step 5: Specify Y and mention the reason.
 Step 6: Then cancel the e-invoice.
 Step 7: Go in transaction section.
 Step 8: Select desired voucher type.
 Step 9: Click on add new and specify the details.
 Step 10: Save the voucher and proceed for e-invoice generation.
 Step 11: Before generation , check all posible error if found then correct it and generate.