Frequently Asked
Questions

Q: Where can I find the IRN and ACK numbers in BUSY after generating an e-invoice?

The Ack No. and IRN No. after generating an e invoice are displayed on the invoice and the E invoice print. You can also check them in the Transport details window.

Q: How can I print the e-invoice QR code on the invoice copy?

To print QR code for B2C e invoice: Step 1 : CLick on administration Step 2 : Configuration Step 3 : Features and options Step 4 : GST Step 5 : Enable print B2C QR code

Q: How do I digitally sign invoices for e-invoicing compliance?

For Printing Digital Signature on E Invoice, We have to export the file in PDF then can apply signature. There is no direct option from BUSY itself for E invoice Signature.

Q: I made the e-way bill first and then the e-invoice. Now the e-way bill number is not reflecting in the e-invoice. How can I resolve this?

If you generate E-way bill and E-invoice separetly then E-way bill number not show in e-invoice print.If you generate E-way bill within E-Invoice then show E-way bill number on E-invoice

Q: Why don't I see the vehicle number option when generating E-Invoice on the portal?

The vehicle number option is not visible when generating an E-Invoice on the portal because the vehicle number is only required for generating an E-Way Bill, not for the E-Invoice.

Q: What is the difference between what prints on the e-invoice versus the voucher? I expected to see the vehicle number on both.

In E-Invoice, the vehicle number is not printed because the vehicle number is not required to be printed. We can print the sales invoice voucher with the vehicle number.

Q: I made an e-invoice in BUSY but it was delayed. Why did this happen and how can I avoid delays?

You made an e-invoice in BUSY, but it was delayed. You can generate an e-invoice at the time of making the sale invoice, so you can avoid the delay.

Q: How can I print an e-invoice through the government portal from BUSY after generating it? What is the process?

If you want to print E-invoice from portal you need to login to the portal and you can print accordingly if need any assistance please contact to portal support

Q: Is there any setting in BUSY GST to retain special characters like dots in item names for e-invoices?

To retain the Dot in item while generating E invoice you need to Remove the special characters which mentioned in special character to be removed box while generating Einvoice

Q: I want to generate only the invoice without the e-way bill. Is this possible?

Yes it is possible to generate Invoice only without the Ewaybill you need to disable the option Required Ewaybill from GST VAT option under feature options under configuration menu.

Find Solutions to Common Issues Related to taxation - e invoice print

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Where can I find the IRN and ACK numbers in BUSY after generating an e-invoice?

The Ack No. and IRN No. after generating an e invoice are displayed on the invoice and the E invoice print. You can also check them in the Transport details window.

How can I print the e-invoice QR code on the invoice copy?

To print QR code for B2C e invoice:
Step 1 : CLick on administration
Step 2 : Configuration
Step 3 : Features and options
Step 4 : GST
Step 5 : Enable print B2C QR code

How do I digitally sign invoices for e-invoicing compliance?

For Printing Digital Signature on E Invoice, We have to export the file in PDF then can apply signature. There is no direct option from BUSY itself for E invoice Signature.

I made the e-way bill first and then the e-invoice. Now the e-way bill number is not reflecting in the e-invoice. How can I resolve this?

If you generate E-way bill and E-invoice separetly then E-way bill number not show in e-invoice print.If you generate E-way bill within E-Invoice then show E-way bill number on E-invoice

Why don't I see the vehicle number option when generating E-Invoice on the portal?

The vehicle number option is not visible when generating an E-Invoice on the portal because the vehicle number is only required for generating an E-Way Bill, not for the E-Invoice.

What is the difference between what prints on the e-invoice versus the voucher? I expected to see the vehicle number on both.

In E-Invoice, the vehicle number is not printed because the vehicle number is not required to be printed. We can print the sales invoice voucher with the vehicle number.

I made an e-invoice in BUSY but it was delayed. Why did this happen and how can I avoid delays?

You made an e-invoice in BUSY, but it was delayed. You can generate an e-invoice at the time of making the sale invoice, so you can avoid the delay.

How can I print an e-invoice through the government portal from BUSY after generating it? What is the process?

If you want to print E-invoice from portal you need to login to the portal and you can print accordingly if need any assistance please contact to portal support

Is there any setting in BUSY GST to retain special characters like dots in item names for e-invoices?

To retain the Dot in item while generating E invoice you need to Remove 
the special characters which mentioned in special character to be removed box while generating Einvoice

I want to generate only the invoice without the e-way bill. Is this possible?

Yes it is possible to generate Invoice only without the Ewaybill 
you need to disable the option Required Ewaybill from GST VAT option 
under feature options under configuration menu.

Frequently AskedQuestions