Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
I want to generate credit/debit notes and enable them for e-invoicing in BUSY. What is the process?
To generate credit/debit notes and enable them for e-invoicing in BUSY, you can follow these steps:
1. Open BUSY and go to the Voucher Entry screen.
2. Select the voucher type as "Credit Note" or "Debit Note" depending on the type of note you want to generate.
3. Enter the necessary details such as the party name, invoice number, date, and the amount to be credited or debited.
4. Save the voucher entry.
5. To enable e-invoicing for credit/debit notes, go to the Configuration menu and select Voucher Configuration.
6. In the Voucher Configuration screen, enable the option for e-invoicing for credit/debit notes.
7. Save the changes.
8. Now, when you generate credit/debit notes, they will be enabled for e-invoicing and can be used for GST compliance and other purposes.
Please note that the specific steps may vary slightly depending on the version of BUSY you are using. It is recommended to refer to the software's user manual or contact BUSY support for detailed instructions.
I'm getting a timeout error when trying to generate an Eway bill. How can I fix this?
If you encounter a time-out error while generating an E-way bill in BUSY, you can follow these steps to fix it:
Step 1: Navigate to the Administration menu.
Step 2: Click on the configuration option.
Step 3: Select the GST/VAT Tab.
Step 4: Click on GSP Configuration window.
Step 5: Check which GSP you have defined for generating E-way bill.
Step 6: If it's defined as Webtal Electrosoft Private Limited, define Pinnacle Finserv Advisors Private Limited there and check.
Step 7: If the ID is not created for any of these (Webtal or Pinnacle), then first create it from the E-way bill site and then define it in the GSP configuration tab and check.
Step 8: If the issue persists even after trying another ID, check if there is any antivirus in your system. If there is, exclude BUSY from it and check.
By following these steps, you should be able to generate the E-way bill. However, if the issue still persists, you can confirm from BUSY customer support number on 8282828282 about the server issue.
What is the process to generate VEPTAL and PINNACLE IDs and configure them in BUSY?
For generation of E-Invoice you need to create GSP id and password from E-way bill portal and enter GSP ID password in BUSY E-way bill configration then you are able to create E-invoice automatic from BUSY. Please follow below mention steps to create GSP Id and password:-
Step 1:- Login on E-way bill portal.
Step 2:- Registration
Step 3:- Select for GSP
Step 4:- Verify OTP and then create GSP id password select GSP name Webtel Electrosoft Pvt. Ltd. or For Pinnacle Finserv Advisors Pvt Ltd
For E-invoice configration in BUSY after created GSP Id and password please follow below mention steps:-
Step 1:- Administration Tab,
Step 2:- Configration
Step 3:- Feature / option
Step 4:- GST/VAT
Step 5:- E-invoice required enable and configure place and pincode details. GSP configration enter GSP ID and password which was created from E-way bill portal. Save
After enter GSP Id and password then validate GSP if it show ok then your registeration for E-invoicing in BUSY done.
Is there an option to generate both e-invoice and e-way bill together for a sales return in BUSY?
Yes there is an option is to generate both e invoice and e way bill together for sales return,
IF you are enbale e invoice and e way bill for a sales return,you need to follow given steps:
Step 1:Go to Administration menu,
Step 2:select Configuration,
Step 3:select Features and option,
Step 4:click GST/VAT Tab,
Step 5:Enable E-invoice Required
Step 6:Click configuration and mention location and pincode and save.
Step 7:Then click GSP configuration and Please paste the GSP credentials here that you created from your portal, then save.
Step 8:Go to the Administration menu,
Step 9:Click on Configuration,
Step 10:Click Voucher series Configuration,
Step 11:Click sales Return and select series,
Step 12:Click voucher configuration,Here you can enbale Generate E invoice and E way Bill After Saving,specify Y,save this window.
Step 13:Go to the Transaction menu,
Step 14:Add sales return,while saving voucher transporter window will appear,here you need to enable both option e invoice required and e way bill required,and proceed to generate together.
Why are some features like e-invoicing not enabled in my BUSY software?
To enabled some feature like e invoice in your BUSY software you can follow the steps.
Your BUSY model should be standard or enterprise, in basic e invoice feature is not available.
Step 1. Open BUSY software
Step 2. Open Company
Step 3. Go to administration menu click
Step 4. Configuration click
Step 5. Features and options click
Step 6. Gst/Vat click
Step 7. Enable e invoice
Step 8. Fill place and pincode
Step 9. Click on configuration
Step 10. Fill gsp id and password
Step 11. Then save the configuration
You have to enable one more option.
Step 1. In configuration
Step 2. Voucher series configuration
Step 3. Select that voucher type in which you want to create e invoice
Step 4. select series
Step 5. Click on voucher confgiuration
Step 6. Press y for yes on the option of generate e invoice after saving.
I am unable to see the option to generate e-way bills in BUSY. What settings do I need to enable this?
To generate the e-way bill and E-invoice without errors, follow these steps:
Step 1: Go to Administration.
Step 2: Click on Configuration.
Step 3: Select the Feature and Options.
Step 4: Choose GST/VAT.
Step 5: Enable E-way Bill and provide the Place and Pincode.
Step 6: Fill in all the details for E-way Bill Configuration.
Step 7: Go to Voucher Series Configuration and select the voucher type.
Step 8: Choose the Voucher Series in which you want to use E-way Bill.
Step 9: Enable the Transport window on the top right side.
Step 10: Enable the E-way Bill option on the bottom right side.
Step 11: Now, when you add a voucher and save it, a window will prompt, asking if you want to generate an E-way bill so click on it.
Step 12: Fill in the transport window accordingly.
Step 13: Select 'Automatic,' check for errors, and resolve them as needed.
Step 14: Press F2 to save this window and generate the E-way bill.
How do I take backup of my BUSY data?What is the process for generating a password on the e-bill portal?
You can follow these steps to take backup in BUSY Before filling GST Return :
Step 1: Go to Company Menu and click on Backup Data option.
Step 2: Now select the company and enter user name and password and specify the path where you want to take backup by click on browser.
Step 3: Now select the FY and click on OK option.
To reset your E-Way bill password you need visit e way bill portal site , you can follow these steps:
Step 1: Go to the E-Way bill portal and click on Login Option
Step 2: Click on the Forgot Credential option and then click on Forgot
Password.
Step 3: Enter your username and GSTIN no. in the given fields.
Step 4: Now enter given Cptcha and Registered Mobile No.
Step 5: Click on send OTP Option and it will receive on registered Mobile No.
Step 6: Enter OTP and Verify.
Step 7: Now you can change your password for the E-Way bill.
I am unable to print the invoice I created in BUSY. What should I do?How do I generate E-Way bill for interstate sales in India?
To print the invoice which is created in BUSY sofware, you can follow these steps:
Step 1: Open BUSY and go to Transaction.
Step 2: Select Voucher and open particular voucher in modify mode.
Step 3: Alt+P for print invoice.
To generate an E-Way bill for interstate sales in BUSY, you can follow these general steps.
Step 1: Open the BUSY and log in using your credentials.
Step 2: Create a Sales Voucher with sale type Central for interstate transaction.
Step 3: Fill in the invoice details, such as the buyer's information, invoice number, date, and other relevant particulars.
Step 4: Add the items or services being sold, along with their quantities and prices.
Step 5: In BUSY, there should be an option to enable E-Way bill required for the voucher in transport details window.
Step 6: Provide the transporter's details, including the transporter's ID or vehicle no.
Step 7: Save the invoice and click yes on do you want to generate eway bill.
Step 8: Check all possible error first then can generate eway bill.
Are there tutorials and documentation available for learning BUSY?I cancelled an EVA bill voucher. Can I regenerate it with the same voucher number?
Yes, there are any tutorials available for learning the BUSY software
1. You can visit our Youtube channel BUSY for
2. You can check the User's manual of BUSY by following this :
Go to Help menu in BUSY Or Press F1
3. You can check the webinar link on our website (busy.in) for advanced features
Yes, you can cancel E-way bill from portal ans if want to cancel voucher also then can cancel from BUSY as well.
To cancel the E-way bill from BUSY follow the below mentioned steps:
Step 1: Go to Transaction Menu and then Sales
Step 2: Click on list then select List and then select that voucher and open that voucher
Step 3: Press ALT+ X to cancel the voucher then popup will appear that Do you want to cancel E-way bill also Click on Yes
Step 4: Enter the reason and remarks of cancellation and then click on Ok
No, you cannot generate E-way bill with the same voucher numbers that numbers has been cancelled
Why does the E-Way bill generation fail sometimes even when the invoice is created properly? How can I make this process more reliable?
If E-Way bill generation fail sometimes even when the invoice is created properly & Want reliable process Follow These Steps:
1.Check your GSP ID By Click on Validate Option In GST/VAT.
2.Check Station & Pincode in account Master or Transport window.
3.Ensure To correcting Transporter ID & Vehcile No.
4.Ensure HSN Code Digits Should be Maintain According to Your Annual Turnover(AATO).
5.Check Item Tax Category i.e. If HSN belongs to Service & Tax Category belongs to Goods Error Occur.
6.Ensure To Take Tax Category Belongs to your HSN. i.e. For Service HSN Tax Category Also be Sercvice.
7.UQC(Unit Quantity Code) it is a code for Units.
8.Enter on the Error Message then window appeare Click on Update UQC then take unit for Einvoice.
9.Check All The Possible errors. If Any Other error Shows Cannot generate Einvoice.
10.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in
