Frequently Asked
Questions

Q: How to Activate New mobile App ?

To activate the new mobile app, follow these steps: Step 1: Ensure that you've enabled the new Cloud Sync mobile app in your company, and you have a BDEP ID. Step 2: Make sure you've created a Cloud Sync user specifically for the mobile app. Step 3: Upload your data to the Cloud Server for the mobile app. Step 4: Open the new mobile app on your phone. Enter your BDEP ID and Cloud Sync user ID and password. Step 5: The app will prompt you to enter an activation code. Provide the activation code along with the BUSY serial number that you received in your email.

Q: How to enter reverse charge ?

To enter Reverse charge Entry in BUSY, You can follow the given Procedure : Step 1. Go to Transactions Step 2. then select Purchase voucher Step 3. Add voucher and Select purchase type as L/GST Unregistered RCM Step 4. Tax amount will not be shown in purchase voucher. Step 5. Go to Transactions again Step 6. Then Click on GST Micslinious Utility Step 7. Then select Check\ post Consolidated RCM payable Step 8. Then press F4 to post Consolidate Entry Step 9. You can see its impact in GSTR 3B.

Q: System Stuck at 5% on client PC what should I do?

If System Struc at 5% on client PC, You need to check the below reasons: 1: Need to check you LAN connection, and try to connect with system name, and lan IP 2. Update the system in latest version 3. Check Anti Virsu and add the BUSYexe and BUSYwin folders to Anti Virsu. 4. Inbound and outbound rules for BUSY firewalls 5. Checked by disabling Windows Defender 6. Set the Never NotiFinancial Year User Control setting from the control panel option. 7. Give full permission to the BUSY Win folder. 8. Re start the system; re start the internet.

Q: Why is only IGST getting recorded and not CGST / SGST for RCM transactions in BUSY? How can I resolve this?

(RCM) transactions in BUSY, you can follow these steps to resolve the issue: Steps 1: Ensure that your business and your supplier's GSTIN details are correctly configured in BUSY. Steps 2: Confirm if the supplier is in the same state as your mention Step 3: Configure RCM in Item Master.Check the item or ledger used in the transaction Step 4: Double-check the tax rate configuration for CGST and SGST in BUSY Step 5: Double-check the tax rate configuration for CGST and SGST in BUSY

Q: Is there a way to set up automatic adjustments for tax liabilities in BUSY? How can I configure automatic tax adjustments?

For automatic adjustment of tax liability in BUSY, please follow below mentioned steps: Step 1: Go to Display menu, then GST report and GST summary. Step 2: Press F4 to post RCM payment. It will automatic post the journal voucher, where RCM Output will be debited and RCM payable A/c will be credited. Step 3: Press F4 key to adjust RCM input to Regular Tax adjustment. It will reimburse the RCM input to regular tax.

Q: I want to post a consolidating entry for my cheque RCM payable. What are the steps I need to follow?

To post consolidated RCM payable voucher in BUSY follow below given steps: Step 1: Go to transaction menu and select gst misc. utilities option. Step 2: Then select check post consolidated RCM payable voucher. Step 3: Then choose the frequency of posting entry monthly or daily basis. Step 4: Select the month for which you want to post the entry. Step 5: press F4 to generate auto entry of rcm payable voucher.

Q: How to Change Financial YearIn Mobile App?

To switch the Financial Year (F.Y.) in the mobile app, follow these steps: Step 1 : On the main screen on Mobile App, look for the symbol of three lines in the upper left corner and click on it. Step 2 : In the submenu that appears, click on Settings. Step 3 : Under Settings, you'll find an option to Change Financial Year. Use this option to switch the Financial Year in the mobile app.

Q: I can see the RCM adjustment happening in one place but why is it not reflecting in the other place? How are the different adjustment sections linked?

Here are some possible explanations and considerations: Step 1: BUSY may have specific modules or sections for RCM adjustments, such as in the purchase voucher Step 2: Review the auto voucher entry related to RCM adjustments.. Step 3:Check the journal entries associated with the RCM adjustment and ensure they are posted correctly. Step 4:Confirm that the tax category and rates used for RCM adjustments are consistent across modules.

Q: In BUSY mobile app data not showing

If in BUSY mobile app data not showing properly then it could be possible incremental update was stop follow the steps to resolve 1 Open BUSY agent setting 2 check the incremental data upload option is enable or not if not then make it Y and set the time 3 then click on incremental upload and wait for the process for complete then try

Q: How can I fix data upload issues for the mobile app in BUSY

If you're facing data upload problems in the BUSY mobile app, here's what to do: Step1 Make sure BUSY is updated to the latest release. Step2 Ensure a stable internet connection and exclude the BUSY folder in your antivirus. Step3 Go to Administration, click on Data Export Import. Step4 Click on Cloud Sync. Step5 Delete the data. Step6 Now, go to Cloud Sync Bulk Data.

Find Solutions to Common Issues Related to taxation - gst rcm advance tax

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How to Activate New mobile App ?

To activate the new mobile app, follow these steps:
Step 1: Ensure that you've enabled the new Cloud Sync mobile app in your company, and you have a BDEP ID.
Step 2: Make sure you've created a Cloud Sync user specifically for the mobile app.
Step 3: Upload your data to the Cloud Server for the mobile app.
Step 4: Open the new mobile app on your phone. Enter your BDEP ID and Cloud Sync user ID and password.
Step 5: The app will prompt you to enter an activation code. Provide the activation code along with the BUSY serial number that you received in your email.

How to enter reverse charge ?

To enter Reverse charge Entry in BUSY, You can follow the given Procedure : 
 Step 1. Go to Transactions 
 Step 2. then select Purchase voucher 
 Step 3. Add voucher and Select purchase type as L/GST Unregistered RCM 
 Step 4. Tax amount will not be shown in purchase voucher. 
 Step 5. Go to Transactions again 
 Step 6. Then Click on GST Micslinious Utility 
 Step 7. Then select Check\ post Consolidated RCM payable 
 Step 8. Then press F4 to post Consolidate Entry 
 Step 9. You can see its impact in GSTR 3B.

System Stuck at 5% on client PC what should I do?

If System Struc at 5% on client PC, You need to check the below reasons:
1: Need to check you LAN connection, and try to connect with system name, and lan IP
2. Update the system in latest version 
3. Check Anti Virsu and add the BUSYexe and BUSYwin folders to Anti Virsu.
4. Inbound and outbound rules for BUSY firewalls
5. Checked by disabling Windows Defender
6. Set the Never NotiFinancial Year User Control setting from the control panel option.
7. Give full permission to the BUSY Win folder.
8. Re start the system; re start the internet.

Why is only IGST getting recorded and not CGST / SGST for RCM transactions in BUSY? How can I resolve this?

(RCM) transactions in BUSY, you can follow these steps to resolve the issue:
 Steps 1: Ensure that your business and your supplier's GSTIN details are correctly configured in BUSY. 
 Steps 2: Confirm if the supplier is in the same state as your mention
 Step 3: Configure RCM in Item Master.Check the item or ledger used in the transaction
 Step 4: Double-check the tax rate configuration for CGST and SGST in BUSY
 Step 5: Double-check the tax rate configuration for CGST and SGST in BUSY

Is there a way to set up automatic adjustments for tax liabilities in BUSY? How can I configure automatic tax adjustments?

For automatic adjustment of tax liability in BUSY, please follow below mentioned steps:
 Step 1: Go to Display menu, then GST report and GST summary. 
 Step 2: Press F4 to post RCM payment. It will automatic post the journal voucher, where RCM Output will be debited and RCM payable A/c will be credited. 
 Step 3: Press F4 key to adjust RCM input to Regular Tax adjustment. It will reimburse the RCM input to regular tax.

I want to post a consolidating entry for my cheque RCM payable. What are the steps I need to follow?

To post consolidated RCM payable voucher in BUSY follow below given steps:
 Step 1: Go to transaction menu and select gst misc. utilities option.
 Step 2: Then select check post consolidated RCM payable voucher.
 Step 3: Then choose the frequency of posting entry monthly or daily basis.
 Step 4: Select the month for which you want to post the entry.
 Step 5: press F4 to generate auto entry of rcm payable voucher.

How to Change Financial YearIn Mobile App?

To switch the Financial Year (F.Y.) in the mobile app, follow these steps:
Step 1 : On the main screen on Mobile App, look for the symbol of three lines in the upper left corner and click on it.
Step 2 : In the submenu that appears, click on Settings.
Step 3 : Under Settings, you'll find an option to Change Financial Year. Use this option to switch the Financial Year in the mobile app.

I can see the RCM adjustment happening in one place but why is it not reflecting in the other place? How are the different adjustment sections linked?

Here are some possible explanations and considerations:
 Step 1: BUSY may have specific modules or sections for RCM adjustments, such as in the purchase voucher 
 Step 2: Review the auto voucher entry related to RCM adjustments.. 
 Step 3:Check the journal entries associated with the RCM adjustment and ensure they are posted correctly. 
 Step 4:Confirm that the tax category and rates used for RCM adjustments are consistent across modules.

In BUSY mobile app data not showing

If in BUSY mobile app data not showing properly then it could be possible 
incremental update was stop follow the steps to resolve 
1 Open BUSY agent setting 
2 check the incremental data upload option is enable or not if not then make it Y 
and set the time 
3 then click on incremental upload and wait for the process for complete then try

How can I fix data upload issues for the mobile app in BUSY

If you're facing data upload problems in the BUSY mobile app, here's what to do:
Step1 Make sure BUSY is updated to the latest release.
Step2 Ensure a stable internet connection and exclude the BUSY folder in your antivirus.
Step3 Go to Administration, click on Data Export Import.
Step4 Click on Cloud Sync.
Step5 Delete the data.
Step6 Now, go to Cloud Sync Bulk Data.

Frequently AskedQuestions