Frequently Asked Questions

There are several reasons why the Input Tax Credit (ITC) claim amount may differ between your books in BUSY and the GST portal data during GST Reconciliation. Some of the common reasons are:
 1. Your seller has not uploaded the invoice in their GSTR1 return, which you have entered in your books.
 2. You have not entered the purchase invoice in your books, when the seller has uploaded it in GSTR1.
 3. The GST amount is mismatched between your and the seller’s invoice. This may happen due to human error, rounding off, or different tax rates applied. 
 By these reasons the ITC claim amount will not match between your books and the GST portal.

To download GSTR-2A in BUSY, you need to follow these steps:
 Step 1: Open the Administration menu and select Configuration.
 Step 2: Choose Features / Options and then GST / VAT. Enter your GST portal username in the GST Portal User Name field and save it.
 Step 3: Next, open the Transaction menu and select GST Misc Utilities.
 Step 4: Choose Download GSTR JSON Data and select Download GSTR-2A.
 Step 5: Now click on the download button along with the month then you will receive an OTP on your registered mobile no and email id, enter that OTP and can download.
 Note: Please ensure the API access is enabled on GST portal to receive OTP.

To tag or map parties in your company data with the parties shown in the Downloaded 2B report 
 you need to follow the steps 
 Step1 Go to transaction menu and click on GST misc utilities 
 Step2 Click on Reconcile GSTR data 
 Step3 Click on reconcile GSTR2B party wise then select date range and ok 
 Step4 In the reports red marks vouchers are indicating the missmatch so check where the issue 
 occur and then enter on it and click missmatch only or compare then enter the BUSY voucher 
 and modify it as per downloaded GSTR2B data if the data not showing in BUSY then create 
 new voucher

There could be various reasons why you are unable to view returns for a specific period 
in BUSY follow the steps to troubleshoot the issue 
1 It maybe possible that the return data have not downloaded yet or you are 
selecting a wrong date to view the data 
2 go to transaction menu and click on gst misc utilities 
3 then click on check party return filling status then click self 
4 select which return file you want to see the status and ok 
5 after open the report press F4 to update the status 
6 then go to download GSTR JSON data and select the return category and open then click 
on download

This issue comes when BUSY does not have administrative rights.
While downloading the GSTR 2A/2B JSON file and error message showing (invalid object found) follow the below steps:
Step:1 We have to open BUSY by giving admin rights for this right click on BUSY icon and select run as administrator.
Step:2 Open BUSY compatibility by doing below steps:
a. Go to the my computer option>Go to that drive where BUSY is installed.
b. E.g. C\BUSYwin\BUSY 21
c. Right click on BUSY 21>Click on properties>Compatibility>Click run this program in compatibility mode.
Step:3 Give user rights by user account control settings.
a. Go to the control panel of the system>select user accounts>click user accounts control settings.
b. Drag the bar to the bottom Never Notify.

To download reports like GSTR1, GSTR2A, GSTR2B, GSTR3B in json format in BUSY follow below steps:
Step 1: Go to administration menu and select configuration option.
Step 2: Then select feature and option and click on GST/VAT tab.
Step 3: Make sure to mention GSTIN and gst user name in the given field.
Step 4: Enable api access from Gst portal by login your gst portal.
Step 5: On the top-right corner, click on My Profile and then Click on Manage API Access.
Step 6: Choose Yes under Enable API Request and then Under Duration, choose 30 days then click on confirm.
Step 7: Go to transaction menu and select gst misc. utilities.
Step 8: Then click on download GSTR json data.

To download reports like GSTR1, GSTR2A, GSTR2B, GSTR3B in json format in BUSY follow below steps:
Step 1: Go to administration menu and select configuration option.
Step 2: Then select feature and option and click on GST/VAT tab.
Step 3: Make sure to mention GSTIN and gst user name in the given field.
Step 4: Enable api access from Gst portal by login your gst portal.
Step 5: On the top-right corner, click on My Profile and then Click on Manage API Access.
Step 6: Choose Yes under Enable API Request and then Under Duration, choose 30 days then click on confirm.
Step 7: Go to transaction menu and select gst misc. utilities.
Step 8: Then click on download GSTR json data.

To identify and tag missing invoices or bills to resolve differences in ITC claims in BUSY, you can follow these steps:
 Step 1 : Download the GSTR-2B data in BUSY.
 Step 2 : Compare the GSTR-2B data with your books of accounts in BUSY.
 Step 3 : Identify any invoices or bills that are missing or not reflecting in your books.
 Step 4 : Tag these missing invoices or bills in the ITC tagging section of BUSY.
 Step 5 : Once tagged, these invoices or bills will be included in your ITC claims in GSTR-3B.
 Step 6 : Make sure to regularly reconcile and update your ITC claims to ensure accuracy and compliance.

If you are facing issue while data sync or in downloading GST Return please follow given below steps to get this resolved:
 Step 1: Make sure your system is properly connected with internet
 Step 2: Make sure your bls is active
 Step 3: Make sure that you are using latest version of BUSY software
 Step 4: If there is any antivirus in your system please exclude BUSY from it and also exclude BUSY from firewall
 Step 5: May be data sync server or Gst portal is in under maintainance so in that case wait for sometime
 Step 6: If same issue persist check the error description and try to solve it accordingly

To use the ITC tagging feature in BUSY follow below steps:
 Step 1: Go to administration menu and select configuration option.
 Step 2: In configuration select feature and option and then click on GST/VAT tab.
 Step 3: Make sure to mention Y in ITC tagging required option.
 Step 4: Then go to transaction menu and select Gst misc. utilities.
 Step 5: In Gst misc. utilities select monthly itc tagging option and open report for relevant period.
 Step 6: Then use F4 shortcut key to tag vouchers in the relevant period.
 Further if entries are showing in red colour make sure you have mention correct voucher no, voucher date, invoice value.