Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gst returns
My GSTR- data is not getting exported properly. How do I troubleshoot?
For export GSTR 1 data from BUSY follow below steps:
Theres two option to export your GSTR data through BUSY.
:Direct export.
:Plain excel.
For direct export follow below steps.
Step 1: Make sure your BUSY is updated with latest release.
Step 2: Open company in BUSY.
Step 3: Go...
How can I download GSTR e return as per Govt. Template?
To generate GSTR 1 e return as per Govt Template need to follow below steps:
Step 1:Go to Display, then click on GST Reports.
Step 2: Under GST reports, Click on Gst Returns, there you will get the option GSTR 1 e return.
Step 3: After clicking on GTSR 1...
How can I download GSTR e return as per Govt. Template or using the GST offline tool utility?
To generate GSTR 1 e return as per Govt Template need to follow below steps:
Step 1:Go to Display, then click on GST Reports.
Step 2: Under GST reports, Click on Gst Returns, there you will get the option GSTR 1 e return.
Step 3: After clicking on GTSR 1...
The GSTR- report in BUSY is not matching my actual exempted sales. What could be wrong and how can I fix it?
If the GSTR-1 report in BUSY is not matching my actual exempted sales, their reasons are mentioned below:
Step 1: In the existing Item Masters, if Item Tax category should not be taken as exempt for exempted items.
Step 2.: Also if Sales invoice are not recorded with Exempt and Nil rated Sale types.
To fix if the GSTR-1 report in BUSY is not matching my actual exempted sales, can follow the below steps:
Step 1: Go to Display, then click on GST report then GST audit reports.
Step 2: Under GST Audit reports, click on Invalid Tax Rate in Vouchers option and here can check the incorrect recorded exmpt sales.
Step 3: Then also,in the existing Item Masters, Item Tax category should be taken as exempt and nil rated accordingly.
Step 4: Another way to check is to verify that Sales invoice are recorded with Exempt and Nil rated Sale types.
Step 5: Go to House Keeping then click on Update Master Balances and Run.
Step 6: Further you have to check the data in short date range that on what date the mismatch is showing then verify above steps.
Do I need to update the BUSY release and templates before filing my returns? If yes, how do I do it?
Yes, there is need to update the BUSY version and template in order to file your returns.
To update the BUSY release can follow below steps:
Step 1: Visit on your browser and go to busy.in/download website.
Step 2: Then download the latest version of BUSY software.
Step 3: After downloading, extract the setup and install BUSY software in the same data directory where your existing BUSY installed then your BUSY will be updated.
To update your gst excel templates for filing gst return have to follow below steps:
Step 1: Open your Chrome browser and type URL as gst.gov.in.
Step 2: Then go to Downloads, and click on Offline Tools.
Step 3: Under Offline Tools you will get the different offline utility and tools.
Step 4: After downloading Utility as per your return extarct the folder, you will get your required template.
Note: The excel templates are required when you are generating GST return as per govt template from BUSY.
Is there a specific process to follow when extracting and updating the templates for GST returns?What is the difference between online and offline tools for filing GST returns?
There a specific process to follow when extracting and updating the templates for GST returns are mentioned below:
Step 1: Open your Chrome browser and type URL as gst.gov.in.
Step 2: Then go to Downloads, and click on Offline Tools.
Step 3: Under Offline Tools you will get the different offline utility and tools.
Step 4: After downloading Utility as per your return extarct the folder, you will get your required template.
Difference between online and offline tools for filing GST returns is that Online and offline tools are different ways of preparing and filing GST returns. Online tools are web-based applications that allow you to fill and submit your GST returns on the GST portal or through a GST Suvidha Provider. Offline tools are software or utilities that you can download and install on your computer and use them to prepare your GST returns without internet connection.
I am not able to file my GSTR- due to issues with exempted sales being reflected incorrectly. How can your support team help me resolve this?
If you are not able to file my GSTR-1 due to issues with exempted sales being reflected incorrectly can follow below steps to fix this:
Step 1: Go to Display, then click on GST report then GST audit reports.
Step 2: Under GST Audit reports, click on Invalid Tax Rate in Vouchers option and here can check the incorrect recorded exmpt sales.
Step 3: Then also,in the existing Item Masters, Item Tax category should be taken as exempt and nil rated accordingly.
Step 4: Another way to check is to verify that Sales invoice are recorded with Exempt and Nil rated Sale types.
Step 5: While opening your GSTR 1 report, there is option Show Exempt/NR/ZR Entries in Taxable Invoice Separately option, make it Yes then it will reflect the data in Section 8 nil rate, exempted and non gst.
Can I directly export GSTR- data to JSON file from BUSY?
You can directly export GSTR 1 data to JSON from BUSY by following below steps:
Step 1: Make sure your BUSY is updated with latest release.
Step 2: Open your company in BUSY.
Step 3: Then go in administration section.
Step 4: Select GST report option.
STep 5: Click on GSTR returns.
Step 6: Select GSTR-1 eReturn option.
Step 7: Select JSON as you want to generate JSON file directly from BUSY.
Step 8: Report Options
·Start Month.
·End Month.
Step 9: Check relevant configuration and define the valid path for E return.
.Check possible error
.i.g Error in transaction.
.Error in HSN summary.
.Error in document.
.Proceed with JSON.
If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in
I want to reconcile GST payments made on the portal with transactions in BUSY. What isHow can I download GSTR- and GSTR- returns from BUSY?
To reconcile GST payments made on the portal with transactions in BUSY have to follow below steps:
Step 1: Go to Display, then click on GST Reports.
Step 2: Under GST reports, Click on GST Registers, you will find option Electronic Cash/ Credit Ledger and reconcile your payments from portal here.
To download GSTR 1 and GSTR 2 e returns from BUSY have to follow below steps:
Step 1: Go to Display, then click on GST Reports.
Step 2: Under GST reports, Click on Gst Returns, there you will get the option GSTR 1 e return and GSTR 2 e return.
Step 3: While clicking on options, it will show kind of report you want to generate like JSON, Govt template, CSV. Accordingly you can generate
return and file on portal.
How to downloaded the right template for filing my GSTR-//B?
To download the right template for filing your GSTR -1, 2 and 3B need to follow below steps:
Step 1: Open your Chrome browser and type URL as gst.gov.in.
Step 2: Then go to Downloads, and click on Offline Tools.
Step 3: Under Offline Tools you will get the different offline utility and tools.
Step 4: To download Utility for GSTR 1 and GSTR 2, click on return offline utility and to download utility for GSTR 3B click on GSTR3B Offline Utility.
Step 5: Then after extracting these file you will get right Excel Govt templates.
