Troubleshooting RDP (Remote Desktop Protocol) issues can involve several steps. Here are some general steps you can take to address RDP problems:
1. Ensure that both the local and remote computers are connected to the network.
2. Verify that there are no network connectivity issues, such as a firewall blocking RDP traffic or network outages.
3. Make sure the account you are using to log in via RDP is not locked, disabled, or experiencing other issues.
4. If you're having licensing issues, make sure the remote machine has a valid RDP license.
5. If the issue persists, Advise you to contact your RDP service provider.