Frequently Asked Questions

Solutions to common issues related to Third Party Services — Remote Services.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

I want to share my screen with support to show them the issue I am facing. How can I initiate screen sharing in BUSY? 

If you want to share the screen with our support team to show the issue to us you can share it through remote software such as anydesk,ultraviewer etc

What is RDP and how does it allow me to access my data from multiple locations? 

RDP is a remote desktop protocol that allows you to access your data from multiple locations by connecting to a main server through a user ID and password.

I am not able to get the user ID for logging into UltraViewer. What should I do? 

not able to get the user ID for logging into UltraViewer for that you need to wait after connecting internet in application user id will automatically appeared

Are any workflow automations affected if I am working remotely in another state? 

If you are working on BUSY remotely on another location then the automation workflow depends on the connectity and tool you are using to access BUSY remotely.

What is the UltraViver feature in BUSY and how do I use it? 

UltraViewer Feature in BUSY:UltraViewer is a remote application in BUSY.
How to Use:You can use UltraViewer to share your screen, allowing support executives to provide online assistance.

I have installed the BUSY software on my computer. I want to update my billing but I am traveling abroad. How can I do that? 

You can use BUSY online for accessing BUSY on another location, In BUSY online , you can make transactions , check reports and export in PDF.

Do I need Ultraviewer to renew my BUSY license? What is the ID and password for Ultraviewer? 

If you want to renew your BUSY license then you can connect your system on anydesk or ulraviewer i.e third party software to connect system online

The remote access screen is not loading properly. How can I fix this? 

Please check your internet connection and try again. If the issue persists, try restarting the remote access application or contacting technical support for further assistance.

What is the process to provide remote access for troubleshooting errors? 

For remote access check Lan settings and Lan connectivity if all settings is ok still issue in remote access contact to your remote service provider

Is there an option for cloud hosting of data in BUSY? 

Yes, you can use online BUSY service and for purchasing BUSY online you may contact to your local dealer or contact us at support@busy.in
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