Frequently Asked Questions

There could be several reasons why you are unable to access your BUSY license even though it was working earlier. Some possible reasons are:
 1. License file not validated successfully.
 2. Dongle it not detected by your system properly ( In case of dongle license).
 3. Might be model not selected according to the license.
 4. May be license expired ( In case of subscription based license).
 5. Connectivity issue from server system to client system ( In case of multiuser license).
 6. Data directory is wrong on client system ( In case of multiuser license).

If the client system is showing demo mode then, you can try these troubleshooting steps:
Step 1: Make sure that the data directory you have set is same as on the server system.
Step 2: Reopen BUSY on both system as on server system then on client system.
Step 3: Check connectivity between server and client either it is LAN or WIFI.
Step 4: Check the server IP pinging time on client system by mention ping (IP Address) -t in run command, it should be 1 ms.
Step 5: Check can able to access data folder under the network tab.

To troubleshoot the connectivity issue between server system and client system, you need to follow these steps:
Step 1: Check connectivity between server and client either it is LAN or WIFI.
Step 2: Check the server IP pinging time on client system by mention
ping (IP Address) -t in run command, it should be 1 ms.
Step 3: Check can able to access data folder under the network tab.
Step 4: Check your antivirus and firewall not blocking the BUSY to access internet.
Step 5: Ensure that there is not password protected sharing, if yes then you should know the password.

To check connectivity issues between server and client system of BUSY, you can check these steps:
 Step 1: Check connectivity between server and client either it is LAN or WIFI.
 Step 2: Check the server IP pinging time on client system by mention
 ping (IP Address) -t in run command, it should be 1 ms.
 Step 3: Check can able to access data folder under the network tab.
 Step 4: Check the Data directory is same on client system as set on the server system.
 Step 5: Make sure no antivirus blocking the network connectivity.

When opening BUSY on client system is show network not accessible follow the below steps:
Step 1: Run Configure Manager in admin mode and go to SQL Server network configuration
Step 2: Disable protocol VIA, enable name pipe, TCP/Ip and restart services.
Step 3 : Enable IP4 and mention default SQL port 1433 in IP4 and IP all.
Step 4 : Create inbound and outbound rule of 1433 port in window firewall
Step5 : Connect Client system with server name and mention port 1433 with semicolon.
NOTE : All steps should be done after taking backup of the data

To connect another system with the same network in BUSY if you have multy user license follow the below steps:
Step1: Ensure to connect another client system with the server system through same networking
Step2: Then make sure to share data folder with full rights to the another system
Step3: Now open BUSY in another client system and go to the company menu
Step4: Then click on set data directory option and specify path or location of shared data folder through networking.
Step5: Then restart BUSY and check license has been found

If BUSY running in demo mode and you are using Dongle then you restart BUSY or put dongle in another Port and restart BUSY again.You cal also check BUSY Model that should be correct .If you are using Softlock then you can follow some steps:
Step 1: Close your company and click on License Management option 
Step 2: Now click on Revalidate soft lock License option and click on yes option for revalidate and make sure you should have internet connection.
Step 3: Now restart BUSY after successfully revalidation.

This issue occurs when you have a SQL database. In the SQL database, we need to attach a COMP info file in the SQL database. 
While opening BUSY on client it shows error message ODBC failed follow the below steps:
Step 1: Open Management studio as an administrator.
Step 2: Connect the database in SQl server authentication.
Step 3 : Expand the database and click on attach.
Step 4 : Add the COMP Info file available in the program files.
Step 5 : Refresh the database and reconnect the management studio.

When BUSY not working in server system and demo mode showing , check the options below:
If you are using BUSY dongle then check your dongle is working and check by changing port the restart BUSY. 
If you have BUSY softlock license then revaidate license by following steps below:
Step1: Go to company menu and then click on license management option 
Step2: Now click on revalidate softlock license option and then press yes
Step3: After that a confirmation message will appear on the screen and then restart BUSY

If BUSY is showing in demo mode, then you need to check these troubleshooting steps:
In case of softlock.
Step 1: Go to company menu and click on License Managment.
Step 2: Click on Re-Validate Softlock License and press Yes to proceed then check after reopen the BUSY.
In case of Dongle.
Step 1: Re insert your dongle in system's other port and check after reopen the BUSY.
Step 2: You can also check the same dongle in other system to check if problem in dongle or in the system.