Frequently Asked Questions

Solutions to common issues related to Accounting ReportsAccount Books.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

What all sales reports can I generate?

In BUSY, you can generate various sales reports such as Sales Register, Sales Summary, Sales Analysis, Sales by Customer, Sales by Item, and more. These reports provide insights into your sales transactions, customer-wise sales, item-wise sales, and overall sales performance.

When I change the financial year, the data for previous years does not show up. How can I see data for multiple financial years at once?

In BUSY there is some of report in which you can check all fy data together like - account ledger, stock ledger , bill receivable , bill payable etc and for other reports you need to switch financial year.

When transferring last years balance and doing financial changes, why is salary account showing a balance of zero instead of the previous years balance?

If balance is showing as zero in next financial then it heppens due to indirect expense group.Salary accounts comes under indirect expense and expense account or revenue account balance do not transfer in next financial year as per accounting

I need help troubleshooting an incorrect sales figure in BUSY. What steps should I take to identify the source of the discrepancy?

Possible reasons if sales figure is showing incorrect in the sales report.
1. Wrong tax rate and tax amount applied in the sales vouchers.
2. Data entry mismatch in the sales invoices like wrong price or QTY applied.

How can I resolve the issue of salary accounts showing zero balance even though there was a balance in the previous year?

If balance is showing as zero in next financial then it heppens due to indirect expense group.Salary accounts comes under indirect expense and expense account or revenue account balance do not transfer in next financial year as per accounting

I made some changes to previous sales entries but now my reports are showing incorrect totals. How can I fix this?

If you made some changes in your data and now your report is showing incorrect totals you need to run regenerate dual voucher and update master balance utility from house-keping menu after taking the latest backup of your data

I'm having trouble with the charts and graphs in BUSY. They are not displaying properly. What could be causing this?

If you face issue with charts and graphs in BUSY not displaying properly, first check is it either showing the data correctly or not,if not so after taking the backup of the company run reindex database from house keeping.

How can I search for a bill amount within BUSY to identify the source transaction

BUSY has an option to search a transaction from the amount in any report, you can use Filter and Search option available in the report. Alternatively, you can use the keyboard shortcuts F3 for search and F7 for filter.

Why does it take so much time to load data for sales entries in report?

The time takes to load data for sales entries in report is depends on the number of entries exist in the selected period. Further if you have added any other columns it will take more time than usually takes.

By which shortcut key , we can check GSTR 2A/AB status in the ledger report?

To check GSTR 2A/AB status in the ledger report follow the below steps:
Step 1: Go to Display > Account book > Account ledger >open report after select account.
Step 2: Press F6 key to check GSTR 2A/AB status .
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