Frequently Asked Questions

In order to track the Consolidated report of all the branches below points should be taken care :
1. There should be head office and branch office concept.
2. Data should be synced properly between head office and branch office or 
3. If you are maintaining the same company for head office and branch office then proper Voucher Series group should be tagged as per branch wise and Head office wise
4. While checking any report you can find the option to filter branch wise or view with All.

To customize reports in BUSY to show the agency name and address, you can follow these steps:
1. Open BUSY and go to the Configuration section.
2. Look for the option to add or edit report header printing .
3. In the report header section, you can input the agency name and address.
4. Save the changes and generate the report again to see the customized header with the agency name and address.
Please note that the exact steps may vary depending on the version of BUSY you are using.

To see opening balance of parties with bill reference details in BUSY, you need to follow these steps:
Step 1: Go to dispaly menu then select outstanding analysis option and can choose either bills receivable or bills payable.
Step 2: Select the party's range then select bill wise (combined) option and enter the date range.
Step 3: Set Y or N on the available option based on the requirements then open the report.
Step 4: After opening the report you will see party's opening balance with bill reference details.

The opening balance of parties and its bill references are not matching due to on account entries in the last year. In that case you need to clear all on account entries by using these steps:
Step 1: Go to last year then go to Display menu.
Step 2: Select Outstanding Analysis then select On Account Entries and if found any entry without bill reference so correct it.
Step 3: After correcting all the entries change financial year again with New & Changed Masters from the Administration menu.

To check amount receivable & amount payable report in BUSY you can follow these steps:
Step 1: Open BUSY and select the company you want to work with. Then, go to the Display tab on the top menu bar and click on Outstanding Analysis.
Step 2: Here you will find an option of Amount Receivable & Amount Payable. You can open the report with one of the option available All Accounts / Group of Accounts / Selected Accounts.
Step 3: Mention your report date and can view it.

If you have changed the account group of a party but not show outstanding with the new account group then may the changes is no updated, so you need to run Regenrate Dual Voucher utility which resave the vouchers. To run this follow these steps:
Step 1: Go to Housekeeping menu and click on Regenerate Dual Vouchers.
Step 2: Click on Account and then select voucher type.
Step 3: Enter the date range and run the process.
Note: Take backup of your data before running this process.

There is no option in BUSY to send payment reminder automatically to customers but you can follow 
 the steps to do it manually 
 Step1 go to Print email Sms menu and click on outstanding analysis
 Step2 Click on Payment reminder then click on balance only or pending bills or due bills as per your requirement 
 Step3 Select one party or group of party or selected parties then enable select due bills as bold and preview or send 
 via mail

There could be several reasons why the payroll software is not calculating the correct deductions for your employees. Some possible causes could include
 Step 1 : Incorrect configuration of deduction components
 Step 2 : Mismatch between the salary structure and employee settings
 Step 3 : Or errors in entering the deduction amounts.
 Step 4 : It is recommended to review the payroll setup, ensure that the deduction components are properly configured, and double-check the employee settings and deduction entries to resolve the issue.

To view can follow these steps:
Step 1: Open BUSY Accounting Software and select the company you want to work with. Then, go to the Display tab and click on Outstanding Analysis.
Step 2: Choose the Bills Receivable / Bills Payable that you want to view. You can filter the report by One Account, All Accounts, Group of Accounts or Selected Accounts. Then, enter the date range and open the report.
Step 3: This report will show you data on the basis of Bill Reference No.

If the sales invoice references are missing, the details of that specific invoice will not appear in the Bills Receivable report with a pending status, making it challenging to track pending payments. However, you can correct the missing reference by checking the On Account report. Follow these steps:
Step 1: Go to Display section then click on Outstanding analysis report.
Step 2: Choose the On account entries then select all parties
Step 3: Mention the date range then click on Ok tab to view the report.