Frequently Asked
Questions

Q: I want to ignore an item that is causing problems. How can I do that?

To Block or ignore the Item Master Please Follow the Below Steps : Step 1: Go to Administration menu and then select Utilities Step 2: Then select Block Item Step 3: Select Master Type - Item Step 4: Either for One or All Item.

Q: What is the significance of the master synchronization account in BUSY Accounting Software?

The Masters Synchronization utility provides you the facility to synchronize Masters of one financial year to another financial year. In other words if you want to update changes of current year into previous year then you can use this utility.

Q: I'm having trouble with bulk updates to item names what should I check?

For Item update in bulk you need to follow these steps: Step 1: Click on Administration. Step 2: Go to Bulk updation. Step 3: Click on Multiple item creation/Modification. Step 4: Select Add new master and mention item name and group then mention pcs.

Q: Why cant I bulk update voucher dates in BUSY Accounting Software?

If you are not able to change voucher dates in bulk through Bulk Voucher Creation / Modification utility then might be you have selected Voucher Identification Key Fields as Vch No. + Date or Vch No. + Series + Date.

Q: How can I resolve the issue if the option to add rows is not showing up in multiple item creation/modification in BUSY?

If the option to add rows is not showing in multiple item creation/modification option in BUSY, check the possible reason: 1.Check by change the screen resolution, the option might hide in bottom due to resolution issue. 2.BUSY release must be updated.

Q: I need to update all of my product master data. What is the best way to do this in bulk?

The best way to update product master follow these steps: Step 1: Go to Administration. Step 2: Click on Bulk Updations. Step 3: Select on Multiple Item creation/modification. Step 4: Select feild as per your requirement. Step 5: Load master then update and save.

Q: How can I merge duplicate parties I have created for the same business in BUSY?

To merge duplicate parties in BUSY, follow: Step 1 : Take backup of data Step 2 : Click on administration Step 3 : Bulk updations Step 4 : Merge masters Step 5 : Accounts Step 6 : Merge it

Q: Why can't I enter rates for my products during bulk item updating in BUSY?

If you are unable to bulk update the item's price then might be you have selected wrong field in the Multiple Item Creation / Modification feature and also you might not have necessary permission to modify the item master.

Q: How do I refresh the entries if they are not getting updated?

To refresh the entries in BUSY,please follow below steps: Step 1: Go to house keeping menu , if voucher numbering and indexing issue run Reindex database option Step 2: If the vouchers not getting refreshed run Regenerate dual vouchers option.

Q: How do I merge duplicate customer profiles within BUSY?

For merging duplicate master we can use Merge master option in BUSY. Follow the below steps: Step 1:Administration - Step 2:Bulk Updations Step 3:Merge Masters Step 4: Here mention source and target master Note: Please make sure the grouping of master should be same.

Find Solutions to Common Issues Related to configurations - bulk updation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I want to ignore an item that is causing problems. How can I do that?

To Block or ignore the Item Master Please Follow the Below Steps :
Step 1: Go to Administration menu and then select Utilities
Step 2: Then select Block Item
Step 3: Select Master Type - Item 
Step 4: Either for One or All Item.

What is the significance of the master synchronization account in BUSY Accounting Software?

The Masters Synchronization utility provides you the facility to synchronize Masters of one financial year to another financial year. In other words if you want to update changes of current year into previous year then you can use this utility.

I'm having trouble with bulk updates to item names what should I check?

For Item update in bulk you need to follow these steps:
Step 1: Click on Administration.
Step 2: Go to Bulk updation.
Step 3: Click on Multiple item creation/Modification.
Step 4: Select Add new master and mention item name and group then mention pcs.

Why cant I bulk update voucher dates in BUSY Accounting Software?

If you are not able to change voucher dates in bulk through Bulk Voucher Creation / Modification utility then might be you have selected Voucher Identification Key Fields as Vch No. + Date or Vch No. + Series + Date.

How can I resolve the issue if the option to add rows is not showing up in multiple item creation/modification in BUSY?

If the option to add rows is not showing in multiple item creation/modification option in BUSY, check the possible reason:
1.Check by change the screen resolution, the option might hide in bottom due to resolution issue.
2.BUSY release must be updated.

I need to update all of my product master data. What is the best way to do this in bulk?

The best way to update product master follow these steps:
Step 1: Go to Administration.
Step 2: Click on Bulk Updations.
Step 3: Select on Multiple Item creation/modification.
Step 4: Select feild as per your requirement.
Step 5: Load master then update and save.

How can I merge duplicate parties I have created for the same business in BUSY?

To merge duplicate parties in BUSY, follow:
 Step 1 : Take backup of data
 Step 2 : Click on administration
 Step 3 : Bulk updations
 Step 4 : Merge masters
 Step 5 : Accounts
 Step 6 : Merge it

Why can't I enter rates for my products during bulk item updating in BUSY?

If you are unable to bulk update the item's price then might be you have selected wrong field in the Multiple Item Creation / Modification feature and also you might not have necessary permission to modify the item master.

How do I refresh the entries if they are not getting updated?

To refresh the entries in BUSY,please follow below steps: 
Step 1: Go to house keeping menu , if voucher numbering and indexing issue run Reindex database option
Step 2: If the vouchers not getting refreshed run Regenerate dual vouchers option.

How do I merge duplicate customer profiles within BUSY?

For merging duplicate master we can use Merge master option in BUSY.
Follow the below steps:
Step 1:Administration -
Step 2:Bulk Updations 
Step 3:Merge Masters
Step 4: Here mention source and target master
Note: Please make sure the grouping of master should be same.

Frequently AskedQuestions