Frequently Asked
Questions

Q: What is the process for adding email IDs to customer accounts in BUSY for billing purposes?

To modify existing customer accounts and add email IDs for billing in BUSY, follow these steps: Step:1. Open BUSY and go to the Administration section. Step:2. Select the account option. Step:3. Click on the Modify option or use the shortcut key to modify customer details if you have created the shortcut for modify account masters. Step:4. In the customer details form, locate the field for email ID. Step:5. Enter the email ID for billing purposes. Step:6. Save the changes. Step:7. Repeat these steps for any other customer accounts you want to modify. By following these steps, you can successfully modify existing customer accounts and add email IDs for billing in BUSY.

Q: How do i enable cess in the BUSY and configure it to items?

To enable cess and configure into items in BUSY, you need to follow these steps: Step 1: Go to administration menu then select configuration sub menu. Step 2: Select features and options and click on gst or vat tab. Step 3: Here, set Y on enable cess option then save. Step 4: After that you need to create a new tax category by going to administration menu then select masters. Step 5: Select tax category option then click on add and after opening it specify the name, type, tax rate for GST and set Y on specify cess rate then enter the rate with basis and save. Step 6: Now, in item master you need to define the created tax category and can pass the transactions.

Q: How do I add a new customer and record customer payments in BUSY?

If you want to add New Customers in BUSY you can follow these steps: Step 1: Open BUSY and select the company you want to work with. Then, go to the Administration tab and click on Masters. Step 2: Select Account and click on Add. Step 3: On the account master page, enter the required details such as Name, Group, Address, GSTIN, etc If you want to record the payments received from customers in BUSY, you can follow these steps: Step 1: Open BUSY and select the company you want to work with. Then, go to the Transactions menu. Step 2: Select Receipt and click on Add, fill all the required details such as Date, Voucher No. , amount, etc and save the voucher.

Q: How can I filter the material received report by party?

To filter the material received report by party in BUSY, Here are the steps to follow: Step 1: Log into BUSY and Open the Company . Step 2: Look for the Display Menu option. Step 3: In the Display Menu, Items Receivable and Issuable Reports Step 4: Once you are in the Items Receivable and Issuable Reports report, you will see options to choose a Items Receivable and select option as per your requirement. Step 5: Select correct party and specify the date range and open the report . Step 6: Here you need to check the voucher entry and Look at the filters you've applied. Step 7: Check that the filters are set up correctly to display the items from the selected party.

Q: I want to add/delete material centers in BUSY. How can I do that?How to delete transport details entered in sales invoices in BUSY?

For add material centre please follow these steps: 1. Go in Administration then in master 2. Then Go in material centre and add 3. Specify name of material centre and mention group 4. Then tag stock account and metion address if it is different from company address and save For delete material centre please follow these steps 1. Take backup of your data 2. If any material centre used in any voucher then you unable to delete material centre 3. Main store material centre you can't delete because it is pre-defined master 4. For any other material centre which was not used in vouchr Go in administration 5. Then Go in master then material centre and open in modify and click on delete

Q: Is there an option to maintain two unit in an item master in BUSY?

Yes, You can maintain two unit in an item master by using alternative unit feature. you can follow the below steps: Step 1: Go to Administration then Click on Configuration. Step 2: Select Features and Options then choose Inventory tab. Step 3: Enable the Alternate unit feature then click on Configure option of Alternate Unit. Step 4: Tick on the option if you want to change Alt Qty and Conversion Factor during voucher entry and then save the configuration. To configure alternative unit in item then follow these steps: Step 1: Go to administration section then click on master and select item. Step 2: Choose add tab then create the item and update the main unit and alternative unit with conversion factor then save it.

Q: I am unable to add new customers in BUSY. What should I do to fix this?

If you are unable to add new customers in BUSY, you can try the following steps to fix the issue: Step 1. Check if you have the necessary permissions to add customers. Make sure your user account has the rights to create new customers. Step 2. Verify that you are entering all the required information correctly. Ensure that you have filled in all the mandatory fields when adding a new customer. Step 3. Check if there are any error messages or notifications displayed when you try to add a new customer. These messages can provide clues about the issue. Step 4. Restart the BUSY and try adding the customer again. Sometimes, a simple restart can resolve temporary glitches.

Q: How do I attach HSN codes to my products?

To add or attach HSN codes with your products ,please follow below steps: Step 1: Log into company and go to Administration menu . Step 2: Select Masters tab and choose teh Item option. Step 3: Click on the add tab and create the new master . Fill the all relavant details like name, unit, group ,tax category . Step 4: Here you can see the option for put the HSN code . After putting HSN code you can validate it . Step 5: Click on the save button to save the configuration. Step 6: From the Masters option, you can find the "Bulk Update" menu to update existing HSN codes for multiple products, with the effective date mentioned.

Q: How do I properly configure state codes for my business in BUSY?

State codes are already configured in BUSY, which is important for your business. If you still want to configure them, please follow the given steps Step 1: Go to the Administration Step 2: Then master Step 3: Then misc master Step 4: Then State Step 5: Then List Step 6: Then check corresponding state code Step 7: For correct select state and do enter on it Step 8: Then select state code and enter the correct state code If you encounter the same issue, you can contact us through our centralized helpline at 8282828282 or 11 4096 4096, or you can email us at support@busy.in.

Q: How do I update the master balances in BUSY

For updatation in master balances in BUSY please follow below mention steps:- Step 1:- Take Backup First from Company Tab Step 2:- Administration Tab Step 3:- Masters Step 4:- Accounts Step 5:- Modify select master and then made changes in opening balances Note:- Opening balance can only change in begining of the company financial year. cannot change in continous financial year data. It only carry forward closing as a opening If balance show different and on enter show different then for this issue please follow below mention steps:- Step 1:- Take backup first from Company Tab Step 2:- House-keeping Tab Step 3:- Run Update Master Balances option and then check If still any issue with master balances please contact our Helpline no. i.e. 8282828282, Or 011-40694069

Find Solutions to Common Issues Related to configurations - master configuration

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

What is the process for adding email IDs to customer accounts in BUSY for billing purposes?

To modify existing customer accounts and add email IDs for billing in BUSY, follow these steps: 
 Step:1. Open BUSY and go to the Administration section. 
 Step:2. Select the account option. 
 Step:3. Click on the Modify option or use the shortcut key to modify customer details if you have created the shortcut for modify account masters. 
 Step:4. In the customer details form, locate the field for email ID. 
 Step:5. Enter the email ID for billing purposes. 
 Step:6. Save the changes. 
 Step:7. Repeat these steps for any other customer accounts you want to modify. 
 By following these steps, you can successfully modify existing customer accounts and add email IDs for billing in BUSY.

How do i enable cess in the BUSY and configure it to items?

To enable cess and configure into items in BUSY, you need to follow these steps:
Step 1: Go to administration menu then select configuration sub menu.
Step 2: Select features and options and click on gst or vat tab.
Step 3: Here, set Y on enable cess option then save.
Step 4: After that you need to create a new tax category by going to administration menu then select masters.
Step 5: Select tax category option then click on add and after opening it specify the name, type, tax rate for GST and set Y on specify cess rate then enter the rate with basis and save.
Step 6: Now, in item master you need to define the created tax category and can pass the transactions.

How do I add a new customer and record customer payments in BUSY?

If you want to add New Customers in BUSY you can follow these steps:
Step 1: Open BUSY and select the company you want to work with. Then, go to the Administration tab and click on Masters.
Step 2: Select Account and click on Add. 
Step 3: On the account master page, enter the required details such as Name, Group, Address, GSTIN, etc
 If you want to record the payments received from customers in BUSY, you can follow these steps:
Step 1: Open BUSY and select the company you want to work with. Then, go to the Transactions menu.
Step 2: Select Receipt and click on Add, fill all the required details such as Date, Voucher No. , amount, etc and save the voucher.

How can I filter the material received report by party?

To filter the material received report by party in BUSY, Here are the steps to follow:
Step 1: Log into BUSY and Open the Company . 
Step 2: Look for the Display Menu option.
Step 3: In the Display Menu, Items Receivable and Issuable Reports
Step 4: Once you are in the  Items Receivable and Issuable Reports report, you will see options to choose a Items Receivable and select option as per your requirement.
Step 5: Select correct party and specify the date range and open the report . 
Step 6: Here you need to check the voucher entry and Look at the filters you've applied.
Step 7: Check that the filters are set up correctly to display the items from the selected party.

I want to add/delete material centers in BUSY. How can I do that?How to delete transport details entered in sales invoices in BUSY?

For add material centre please follow these steps:
1. Go in Administration then in master 
2. Then Go in material centre and add 
3. Specify name of material centre and mention group
4. Then tag stock account and metion address if it is different from company address and save
For delete material centre please follow these steps 
1. Take backup of your data 
2. If any material centre used in any voucher then you unable to delete material centre 
3. Main store material centre you can't delete because it is pre-defined master
4. For any other material centre which was not used in vouchr Go in administration 
5. Then Go in master then material centre and open in modify and click on delete

Is there an option to maintain two unit in an item master in BUSY?

Yes, You can maintain two unit in an item master by using alternative unit feature. you can follow the below steps:
Step 1: Go to Administration then Click on Configuration.
Step 2: Select Features and Options then choose Inventory tab. 
Step 3: Enable the Alternate unit feature then click on Configure option of Alternate Unit.
Step 4: Tick on the option if you want to change Alt Qty and Conversion Factor during voucher entry and then save the configuration.
To configure alternative unit in item then follow these steps:
Step 1: Go to administration section then click on master and select item.
Step 2: Choose add tab then create the item and update the main unit and alternative unit with conversion factor then save it.

I am unable to add new customers in BUSY. What should I do to fix this?

If you are unable to add new customers in BUSY, you can try the following steps to fix the issue:
 Step 1. Check if you have the necessary permissions to add customers. Make sure your user account has the rights to create new customers.
 Step 2. Verify that you are entering all the required information correctly. Ensure that you have filled in all the mandatory fields when adding a new customer.
 Step 3. Check if there are any error messages or notifications displayed when you try to add a new customer. These messages can provide clues about the issue.
 Step 4. Restart the BUSY and try adding the customer again. Sometimes, a simple restart can resolve temporary glitches.

How do I attach HSN codes to my products?

To add or attach HSN codes with your products ,please follow below steps: 
Step 1: Log into company and go to Administration menu .
Step 2: Select Masters tab and choose teh Item option.
Step 3: Click on the add tab and  create the new master . Fill the all relavant details like name, unit, group ,tax category . 
Step 4: Here you can see the option for put the HSN code . After putting HSN code you can validate it . 
Step 5: Click on the save button to save the configuration. 
Step 6: From the Masters option, you can find the "Bulk Update" menu to update existing HSN codes for multiple products, with the effective date mentioned.

How do I properly configure state codes for my business in BUSY?

State codes are already configured in BUSY, which is important for your business.
 If you still want to configure them, please follow the given steps 
 Step 1: Go to the Administration 
 Step 2: Then master 
 Step 3: Then misc master 
 Step 4: Then State 
 Step 5: Then List 
 Step 6: Then check corresponding state code 
 Step 7: For correct select state and do enter on it 
 Step 8: Then select state code and enter the correct state code 
 If you encounter the same issue, you can contact us through our centralized helpline 
 at 8282828282 or 11 4096 4096, or you can email us at support@busy.in.

How do I update the master balances in BUSY

For updatation in master balances in BUSY please follow below mention steps:-
Step 1:- Take Backup First from Company Tab
Step 2:- Administration Tab
Step 3:- Masters
Step 4:- Accounts
Step 5:- Modify select master and then made changes in opening balances 
Note:- Opening balance can only change in begining of the company financial year. cannot change in continous financial year data. It only carry forward closing as a opening
If balance show different and on enter show different then for this issue please follow below mention steps:-
Step 1:- Take backup first from Company Tab
Step 2:- House-keeping Tab
Step 3:- Run Update Master Balances option and then check 
If still any issue with master balances please contact our Helpline no. i.e. 8282828282, Or 011-40694069

Frequently AskedQuestions