Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - master configuration
How can I make customer details like email IDs and WhatsApp numbers automatically populate when creating bills in BUSY?
In BUSY, the WhatsApp number and email ID will be automatically picked when sending SMS and emails. Make sure to update the email ID and WhatsApp number in the party master section for this feature to work correctly.
To Update email and whatsapp number follow these steps:
Step 1: Click on administration then select master tab
Step 2: Select account master option then click on modify tab
Step 3: Select the required party to open in modify mode and mention the specify the whatsapp number and email id in required field
Step 4: Save the master
What are the different types of item codes in BUSY and how are they used?
In BUSY, there are different types of item codes that can be used:
1.Item Alias: It can be entered in Item master for Item reference and easy identification. Each & every Alias you enter should be unique and should not match with any Item name or Alias.
2.BCN: Barcode number is a unique code entered quantity-wise during voucher entry in BUSY, facilitating the generation of barcodes that helps in data entry through scanning.
3.Serial number: Serial number is unique numbee entered for each unit of Item. Main use of this feature is for Retail Stores or in FMCG trade.
What is the process to update the price of an item from a date?
To update the price of an item from a date, you need to follow these steps:
Step 1: Go to administration menu then select configuration sub menu.
Step 2: Select features and options and click on inventory tab.
Step 3: On right side tick on enable date wise item pricing option and save.
Step 4: Now, go back to administration menu then select masters option.
Step 5: Select item option then click on modify and select the item name.
Step 6: After opening it click on date wise price info button at bottom then can specify the w.e.f date and price then save.
Why can't I see the 'Add New Vendor' option under the Vendors menu?
If You Are Not able to see the Option 'Add New Vendor' Follow These Steps:-
1.Go to the Administration menu Then select Masters.
2.Then Click on accounts 3 Options Appear Add, Modify, List.
3.If You Want To add Vendor Click on add & Create the new accounts/vendor.
4.If you are not see these Option Ensure Login With Super User/admin user.
5.Then Login With Super User/admin user & Add the Accounts/Vendor.
6.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in
My HSN number is showing as invalid in BUSY. What should I do?
There are the steps for update invalid HSN code in BUSY:
Step 1: Go to Administration Menu
Step 2: Click on Bulk Updation Option
Step 3: Then click on Check/update item HSN/Tax Category
Step 4: Then, select the Item master range as ALL, GROUP-wise or Selected
Step 5:You can apply filters to HSN, name, and tax category by clicking on the filter option, and then proceed to update the HSN code.
Note : If a single item's HSN code appears as invalid in BUSY, it's advisable to verify it on the GST portal.
How can I resolve access denied errors when saving data path in BUSY?
When access denied issue is showing while adding the data path in set data directory option in BUSY.
Pls follow the below steps:
Step 1: Make sure that the data folder should have full access rights to everyone.
Step 2: Check the data location and then set the data path.
Step 3: Check that to set data path from internal drive as in extenal drive sometimes creates issue if its corrupted then need to format the external drive.
If still issue presists, then contact on customer support 24X7 on 8282828282 or email at support@busy.in
How can I check the account of an Salesman in the software?
If you want to set up Saleman in BUSY, you can follow these steps:
Step 1: go to the Administration tab and click on Configuration.
Step 2: Under Configurations, select Features / Options and then click on the Accounts tab. Here, you will find the Salesman / Broker-wise Reporting option. Just click on the checkbox to turn it on and configure it as per the requirements.
Step 3: Now go to Administration tab and click on Masters. Select Salesman and click on Add to create to create salesman master.
Now, you can mention saleman name while generating invoices.
I am trying to add a new party under the composition scheme but I am unable to save the party master. What could be the issue?
To add a new party under the composition scheme but you are unable to save the party master, you need to check the below reasons:
Step 1: First, make sure you add a new party master by pressing F3 in the party option in the voucher window, or you can add it from Administration, then select Masters, then select Account, then select Add. In that window, you should select the dealer type as composition.
Step 2: Also, make sure you have selected the parent group name; without this, you can add a new party.
The GST fields are not coming correctly on BUSY invoices. It shows CDST and STST instead of CGST and SGST. How do I fix this?
The GST fields are not coming correctly on BUSY invoices. It shows CDST and STST instead of CGST and SGST. How do I fix this?
For this you have to modify name of bill sundry and account name for modify follow these steps:
1. Go in Administration then go in master
2. Then Go in account and click on modify and select CDST and STST and change name and make it CGST and SGST
3. Then go in bill sundry and click on modify and select CDST and STST and change name and make it CGST and SGST
Is it possible to track the stock status of an item from a specific date until now? If yes, how can I do it?
Here are the steps to check the stock status of an item in BUSY from a specific date until now:
Step 1: Log into BUSY and Open the Company .
Step 2: Look for the Display Menu option.
Step 3: In the Display Menu,Stock Status report.
Step 4: Once you're in the Stock Status report, you'll see options to choose a specific date range.
Step 5: Select the date range starting from the date you want to check until the present day.
Step 6: After selecting the date range, the report will show you the stock status of the item
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