Frequently Asked Questions

To resolve the invalid OTP error while user registeration in BUSY for demo mode 
 Step 1: Check the specified mobile number once if still not received 
 Step 2: Then mention another mobile no. and try again 
 Step 3: If both email and mobile not received any OTP then chcek your internet connection 
 Step 4: Ensure to check your antivirus if any
 Step 5: Exclude BUSYwin.exe from antivirus as it might be block BUSY

In BUSY, you can check the list of blocked item list by follow these steps:
Step 1: Go to administration section then click on utilities 
Step 2: Click on Block account/item then choose the item in master range
Step 3: Now, click on blocked master option and check the list
BUSY does not have any report in which you can check the item with unblocked status. Further, you can contact to your local channel partner in order to customized the report.

You are unable to close company without taking backup because you have enable the option of enforce backup at the time of closing company , To disable the feature follow below steps:
Step 1: Go to administration menu and click on configuration submenu 
Step 2: After that select backup configuration option and select enforce backup select enforce backup at the time of closing company option as N to disable this feature
Step 3: Now select save to save the configuration.

If you are unable to generate and save an invoice in BUSY, follow these guidelines: 
 1: Always open the company with the main user. 
 2: In the case of the enterprise version, if a BUSY user is using the Voucher approval feature, then approved vouchers cannot be modified by sub-users. 
 3: Follow the correct steps to add the voucher. 
 4: Check the warning alarm settings. 
 5: Ensure that sub-users have the necessary rights.

If you are unable to generate and save an invoice in BUSY, follow these guidelines: 
 1: Always open the company with the main user. 
 2: In the case of the enterprise version, if a BUSY user is using the Voucher approval feature, then approved vouchers cannot be modified by sub-users. 
 3: Follow the correct steps to add the voucher. 
 4: Check the warning alarm settings. 
 5: Ensure that sub-users have the necessary rights.

If you want to show the Negative Stock Warning, follow these steps.
 Step 1. Go to Administration menu then click on configuration
 Step 2. Now in the line with negative stock select the Warning Only option by ticking the checkbox.
 Step 3. Now Click the Save button to save the changes, and when you create an invoice for items with 0 stock, the software will display a warning message indicating that your stock is going into negative.

To add or modify details like-GSTIN,PAN etc you need to follow below steps:
Step 1: Go to administration tab
Step 2: Then click on masters option 
Step 3: Then click on account option 
Step 4: If you want to create a ledger click on add option
Step 5: If you want to modify details of party like-PAN and GSTIN Then click on modify option then search the party name open it and you can modify the details and save it

No, when you update price in the item master it will not update parameter wise prices. If you want to update parameter wise price, follow the below steps:
Step 1: Take backup of your company and open it.
Step 2: Go to administration menu then select configuration sub menu.
Step 3: Select item parameter wise pricing then select item name and click on show details.
Step 4: All the parameters will load and you can update prices as required then save.

To generate invoice with 8 digit HSN code you need know first: 
 In BUSY minium of 6 digit HSN code and maximum 8 digit code. 
 For change HSN code in BUSY you need to follow these steps: 
 Step 1: Open Item master in modify mode. 
 Step 2: Click on Three Dot infront of HAN/SAC code for GST window will appear of Date wise HSN Info then mention date and HSN code and save.

If you want to create an item in BUSY, follow these steps: 
 Step 1: Go to Administration, click on Masters, and select Item Master. 
 Step 2: Click on Add, enter the name of the item, input details such as name, unit, and other necessary information, and then save. 
 Step 3: If you want to create an item at the time of invoice generation, press F3 on the Item entry window and create the item.