Frequently Asked Questions

Q: Unable to view Masters list in BUSY. What is wrong?

If you are not able to see masters list in BUSY, then might be you do not have proper rights for the same. So login your company with admin / super user and check.

Q: Can't update BUSY login credentials. How to resolve?

In BUSY you can easily update your company's username & password by login from Admin / Super user. Further please provide more details what issue you are facing to update the username & password?

Q: Trouble updating BUSY login credentials. Solutions?

In BUSY you can easily update your company's username & password by login from Admin / Super user. Further please provide more details what issue you are facing to update the username & password?

Q: I am unable to save any changes or updates made to existing records in BUSY. The data gets reset every time I reopen the software. What could be the reason for this?

If you unable to modify the existing vouchers, then might you do not have modification rights. So login with super or admin user and check or ask you administrator to give proper rights.

Q: I am having trouble removing items from a purchase order voucher. Is there any way to automate this or do I have to do it manually?

To remove items from a purchase order voucher in BUSY. To remove selected items in purchase order voucher put cursor on that item and press default shortcut functional key F9 and save voucher.

Q: What is the process to create a new user ID in BUSY and set a password for it?

For creation of new user Id and password in BUSY please follow below mention steps:- Step 1:- Administration Tab Step 2:- Users Step 3:- Add, Create new user ID and password and save.

Q: I'm having trouble accessing certain features in BUSY. What permissions do I need?

To access certain features in BUSY, you need to log in using the Admin user credentials. Once you have logged in with the Admin user account, you will be able to access those features.

Q: How do I add or remove users from my BUSY account?

We can add or remove user from BUSY through F8 Shortcut Key. Pls Follow the Below Steps : Step 1: Administration Step 2: Users Step 3: Modify Step 4: Select the User and Press F8 Shortcut Key.

Q: How can I copy the users details in the new company?

To copy the users details in BUSY while creating the new company, you can select the option of copy masters, config and users option to copy the users details in the new company.

Q: How do I add users/permissions in the software?

To add users and permissions in BUSY, you need to follow : Step 1 : CLick on administration Step 2 : CLick on users Step 3 : Then add Step 4 : Add user and give permissions

Solutions to common issues related to Configurations — User Rights.

Support

Step-by-step Answers

Unable to view Masters list in BUSY. What is wrong?

If you are not able to see masters list in BUSY, then might be you do not have proper rights for the same. So login your company with admin / super user and check.

Can't update BUSY login credentials. How to resolve?

In BUSY you can easily update your company's username & password by login from Admin / Super user.
 Further please provide more details what issue you are facing to update the username & password?

Trouble updating BUSY login credentials. Solutions?

In BUSY you can easily update your company's username & password by login from Admin / Super user.
 Further please provide more details what issue you are facing to update the username & password?

I am unable to save any changes or updates made to existing records in BUSY. The data gets reset every time I reopen the software. What could be the reason for this?

If you unable to modify the existing vouchers, then might you do not have modification rights. So login with super or admin user and check or ask you administrator to give proper rights.

I am having trouble removing items from a purchase order voucher. Is there any way to automate this or do I have to do it manually?

To remove items from a purchase order voucher in BUSY. To remove selected items in purchase order voucher put cursor on that item and press default shortcut functional key F9 and save voucher.

What is the process to create a new user ID in BUSY and set a password for it?

For creation of new user Id and password in BUSY please follow below mention steps:-
 Step 1:- Administration Tab
 Step 2:- Users
 Step 3:- Add, Create new user ID and password and save.

I'm having trouble accessing certain features in BUSY. What permissions do I need?

To access certain features in BUSY, you need to log in using the Admin user 
credentials. Once you have logged in with the Admin user account, you will be able to
access those features.

How do I add or remove users from my BUSY account?

We can add or remove user from BUSY through F8 Shortcut Key. Pls Follow the Below Steps :
Step 1: Administration
Step 2: Users
Step 3: Modify
Step 4: Select the User and Press F8 Shortcut Key.

How can I copy the users details in the new company?

To copy the users details in BUSY while creating the new company, you can select the option of copy masters, config and users option to copy the users details in the new company.

How do I add users/permissions in the software?

To add users and permissions in BUSY, you need to follow :
Step 1 : CLick on administration
Step 2 : CLick on users
Step 3 : Then add
Step 4 : Add user and give permissions

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