Frequently Asked Questions

To set a restriction for a user for modifying vouchers in BUSY, you need to do the following:
Step 1: Log in to your company with Super / Admin user credentials.
Step 2: Go to the Administration tab and click on Users. 
Step 3: Click on the Modify button and select the user name from the dropdown list that you want to restrict. This will open the User Rights screen.
Step 4: Uncheck the Modify option for the vouchers that you want to restrict.
Step 5: Click on the Save button to apply the changes. This will restrict the user from modifying the selected vouchers.
Furthermore you can also freez your data under the Utilities tab in the Administration menu.

If change financial year option not show in company it could be due to the possibility that you are logged in the company with sub user account and you have no rights to change financial year follow below steps:
Step1: Login in the company with super username and password and then go to Administration menu
Step2: Now click on users submenu and modify option and then particular user 
Step3: After that click on Administration option shown in the right side of the screen under menu rights and then click on check box of change financial year and press on save option
Step4: Now You can log in to the company with sub-user credentials and change the financial year.

In vary situations generated invoice disappear or inaccessible in BUSY, You can follow below steps to resolve it: 
 Step 1: Check is it generated succesfully. 
 Step 2: Chekc it might due to user restrictions by admin user. 
 Step 3: Check it is in cancelled voucher. 
 Step 4: Take latest backup and go in house-keeping and check it in incomplete voucher. 
 Step 5: Approved and audited voucher can not be modifed. 
 Step 6: Unapproved voucher not reflect in account ledger if we have done such configuration. 
 Step 7: Also if have any latest backup then can restore it and check. 
 For further can share concern on support@busy.in

If you are not able to edit and delete the vouchers, Then pls follow the below steps.
 Step 1: Make sure you have open the company from the super user as have no rights to the sub user.
 Step 2: If you are using the approval feature and dont have rights to edit and delete the voucher.
 Step 3: If you have created the challan and adjusted in the sales voucher, then not able to delete or edit the voucher.
 Pls follow the below steps for User Rights :
 Step 1: Click on Administration
 Step 2: Then Users
 Step 3: Select the user and On Expand Menu Option can give rights to the user

To add new user in BUSY.follow these steps
 Step 1 Open your company and then go to administration
 Step 2 Go to users and proceed to add BUSY user
 Step 3 Enter user name and then confirm password
 Step 4 You can also mention hierarchy level and voucher series for reporting 
 Step 5 Next you can also read control from other user by tagging another user in it,if required
 Step 6 Or you can review all rights of which you wants to allow to user and enable 
 Step 7 Now save and relogin company and then login with new user
 Step 8 Now user will be logged in with alloted rights

: To synchronize password changes in BUSY across company accounts, you need to follow below steps :
 Step 1: Log in to each company account individually.
 Step 2: Within each company account, follow these sub-steps:
 a. Go to the Administration section.
 b. Select User from the options.
 c. Choose the Modify option.
 Step 3: In the modification window:
 a. Select the desired username.
 b. Click on the Modify option again.
 c. Update your password as needed.
 d. Save the updated password information.
 Please note that there is no bulk password update feature available in BUSY software, so you'll need to repeat these steps for each company account individually to update the passwords.

: To update passwords across multiple company accounts in BUSY, you need to follow below steps :
 Step 1: Log in to each company account individually.
 Step 2: Within each company account, follow these sub-steps:
 a. Go to the Administration section.
 b. Select User from the options.
 c. Choose the Modify option.
 Step 3: In the modification window:
 a. Select the desired username.
 b. Click on the Modify option again.
 c. Update your password as needed.
 d. Save the updated password information.
 Please note that there is no bulk password update feature available in BUSY software, so you'll need to repeat these steps for each company account individually to update the passwords.

If you want to delete a user but retain their permissions in the BUSY and provide the same
permissions to another user before deleting the corresponding sub user, follow these steps:
Step 1: Navigate to the Administration menu.
Step 2: Click on the User option.
Step 3: Select the Modify option and open the sub user name that you want to delete.
Step 4: Before deleting the user, make note of their permission settings.
Step 5: Create a new sub user with the same permissions as the one you want to delete.
Step 6: Assign the same permission settings to the new sub user.
Step 7: Delete the original sub user by clicking on the Delete option or pressing F8.

If you are not able to view certain options or menu in BUSY Accounitng Software and if you are login as sub user,it might the reason is your user restrictions,you can follow given steps: 
 Step 1:First,login your company in BUSY as admin user.
 Step 2:Go to Administration menu,
 Step 3:click users,
 Step 4:Open that Sub user in modify mode,
 Step 5:Here,you will see the User Control and Menu Rights options.
 Step 6:Then, go to Menu Rights and you can give the rights for viewing the menu you want.
 Step 7:After that re login to your company as sub user, then check you will an options or menu in BUSY Accounitng Software.

If you are not able to generate bills then follow the steps to solve this.
 Step 1. Open company with super user.
 Step 2. Then Go to Administration Menu and click on Users option.
 Step 3. Now Click on the Modify option and select the usernames of those users who are facing issues with generating bills..
 step 4. Now Check the Add button under the Sales option in the Transaction. You'll find it on the right side of the page, under Menu Rights.
 Step 5. Now Click on Save button to save the changes then login company with same user.
 Now you have the rights to generate the bill in BUSY