Frequently Asked Questions

If you want to restrict multiple entries to the premises, Then you can assign accordingly to the users.Who will do and what entries will do by giving rights.
 Pls Follow the Below Steps :
 Step 1: Click on Administration 
 Step 2: Then Users 
 Step 3: Then Add 
 Step 4: Create User and Password 
 Step 5: On Top Right, Expand Menu Option can give rights to the user for which transaction can view, modify, delete,cancel and same for which reports he want to allow user can view. 
 Step 6: On Left Side, User Control - Can enable or disable option as per his requirment for user.

If you are not able to modify the some vouchers then there could be various reasons.
 Step 1: If you are sub user then make sure you have rights to modify the voucher.
 Step 2: If you are modifying the challan voucher which is already adjusted in the sale and purchase then not able to modify it .
 Step 3: If the voucher is audited by the super user then cannot modify it.
 Step 4: If the voucher is approved by the super user or the user who have approval rights then cannot modify it.
 Step 5: If you are entering the voucher for the branch which you have no rights.

To enable Digital Signature for user account then follow the given steps:
 Note : Ensure that the digital signature is integrated into the specific system where you intend to validate the digital signature of the invoice PDF.
 Step 1: After enabling feature of DSC from general feature 
 Step 2: Go to Administration menu
 Step 3: Click on users option
 Step 4: Then click on Modify button
 Step 5: Then select and open particular sub user 
 Step 6: Then enable Allow to digitally sign document as Y then click on save button to save the configuration
 Step 7: After that you can validate invoice pdf digitally from BUSY

Ideally you should know your username and password to login your company in BUSY. Further if you want to know any sub username and password, you need to follow these steps:
Step 1: Open your company with Super / Admin User then go to Administration.
Step 2: Click on Users and click on Modify.
Step 3: Here you will see all the users list you can open any user by enter on it but password will show in asterisk.
Step 4: You can change the password and save changes.
Further if forgot super / admin username and password then you need to share your data on support@busy.in with company's letterhead and BUSY serial no.

If you dont have rights to modify voucher so you need login your company from super user after that you need to follow some steps:
 Step 1: Go to Administration and then click on User.
 Step 2: Now click on Modify Option and select the user that have no rights to Modify.
 Step 3: In menu right select the option of Transaction and expand the option by click on Plus sign and then salect voucher type and again expand the option by click on Plus sign then untick the modfiy option and save the option.
 From these steps you can login from sub user and can modify the voucher.

It is possible that company login with sub user and sub user do not have permission to modify item name.
For check user right follow below steps:
Step 1: Open company with super user 
Step 2: Go to administration then go in user menu
Step 3: Click on modify and select user in which you face issue
Step 4: Now click on menu rights which was given on right side top position
Step 5: Then click on plus sign which was given beside administration menu
Step 6: Then click on plus sign which was give beside master maintenance
Step 7: Then click on plus sign beside item and give modify right and save user tab.

If you are unable to access certain features and options in BUSY 
 then please follow the given steps
 Step 1: Please check the version you are using has that feature or not if yes
 Step 2: Then check you are log in with super user or sub user if sub user
 Step 3: Then you have to contact the super user of the software to ensure you have 
 proper access rights for those features.
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

If you are unable to access certain features and options in BUSY 
 then please follow the given steps
 Step 1: Please check the version you are using has that feature or not if yes
 Step 2: Then check you are log in with super user or sub user if sub user
 Step 3: Then you have to contact the super user of the software to ensure you have 
 proper access rights for those features.
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

To restrict the sub users to only see the cetain voucher series in BUSY follow below steps:
Step 1: Go to administration menu and select configuration option.
Step 2: Then click on voucher series configuration option and the click on voucher series group management option and give group name and select different voucher series which you want to allow to user.
Step 3: Then click on save button to create the voucher series group.
Step 4: Go to administration menu and select user then click on modify.
Step 5: In the modify user window tag voucher series group by enabling specify voucher series group.
Step 6: Then click on save button.

To manage users, roles, permissions, and access control in BUSY, you need to follow the below steps:
Go to Administration, then select Users, then select BUSY Users, then select List.
After loading the list, you can view the list of users. In that window, you will see the super and subuser details.
In that, you can select your subuser and open the subuser master. In this window, you can manage users, roles, permissions, and access control.
You enable and disable the right for the user and define the roles if you want to give rights to the user only for specific roles, such as only for sale, purchase, etc.