Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - user rights
BUSY is not allowing me to perform a certain function like generating bills. What could be wrong?
If you are not able to generate bills then follow the steps to solve this.
Step 1. Open company with super user.
Step 2. Then Go to Administration Menu and click on Users option.
Step 3. Now Click on the Modify option and select the usernames of those users who are facing issues with generating bills..
step 4. Now Check the Add button under the Sales option in the Transaction. You'll find it on the right side of the page, under Menu Rights.
Step 5. Now Click on Save button to save the changes then login company with same user.
Now you have the rights to generate the bill in BUSY
I want to restrict multiple entries to the premises. Is there a way to achieve this?
If you want to restrict multiple entries to the premises, Then you can assign accordingly to the users.Who will do and what entries will do by giving rights.
Pls Follow the Below Steps :
Step 1: Click on Administration
Step 2: Then Users
Step 3: Then Add
Step 4: Create User and Password
Step 5: On Top Right, Expand Menu Option can give rights to the user for which transaction can view, modify, delete,cancel and same for which reports he want to allow user can view.
Step 6: On Left Side, User Control - Can enable or disable option as per his requirment for user.
Why am I unable to modify or edit some transactions in the software?
If you are not able to modify the some vouchers then there could be various reasons.
Step 1: If you are sub user then make sure you have rights to modify the voucher.
Step 2: If you are modifying the challan voucher which is already adjusted in the sale and purchase then not able to modify it .
Step 3: If the voucher is audited by the super user then cannot modify it.
Step 4: If the voucher is approved by the super user or the user who have approval rights then cannot modify it.
Step 5: If you are entering the voucher for the branch which you have no rights.
How do I enable digital signature for my user account in BUSY?
To enable Digital Signature for user account then follow the given steps:
Note : Ensure that the digital signature is integrated into the specific system where you intend to validate the digital signature of the invoice PDF.
Step 1: After enabling feature of DSC from general feature
Step 2: Go to Administration menu
Step 3: Click on users option
Step 4: Then click on Modify button
Step 5: Then select and open particular sub user
Step 6: Then enable Allow to digitally sign document as Y then click on save button to save the configuration
Step 7: After that you can validate invoice pdf digitally from BUSY
Where can I find my BUSY account ID and password?
Ideally you should know your username and password to login your company in BUSY. Further if you want to know any sub username and password, you need to follow these steps:
Step 1: Open your company with Super / Admin User then go to Administration.
Step 2: Click on Users and click on Modify.
Step 3: Here you will see all the users list you can open any user by enter on it but password will show in asterisk.
Step 4: You can change the password and save changes.
Further if forgot super / admin username and password then you need to share your data on support@busy.in with company's letterhead and BUSY serial no.
Modify existing invoice in BUSY. How to get modification rights?
If you dont have rights to modify voucher so you need login your company from super user after that you need to follow some steps:
Step 1: Go to Administration and then click on User.
Step 2: Now click on Modify Option and select the user that have no rights to Modify.
Step 3: In menu right select the option of Transaction and expand the option by click on Plus sign and then salect voucher type and again expand the option by click on Plus sign then untick the modfiy option and save the option.
From these steps you can login from sub user and can modify the voucher.
Why am I unable to update an items name?
It is possible that company login with sub user and sub user do not have permission to modify item name.
For check user right follow below steps:
Step 1: Open company with super user
Step 2: Go to administration then go in user menu
Step 3: Click on modify and select user in which you face issue
Step 4: Now click on menu rights which was given on right side top position
Step 5: Then click on plus sign which was given beside administration menu
Step 6: Then click on plus sign which was give beside master maintenance
Step 7: Then click on plus sign beside item and give modify right and save user tab.
I am unable to access certain features and options in BUSY. What should I do to resolve this?
If you are unable to access certain features and options in BUSY
then please follow the given steps
Step 1: Please check the version you are using has that feature or not if yes
Step 2: Then check you are log in with super user or sub user if sub user
Step 3: Then you have to contact the super user of the software to ensure you have
proper access rights for those features.
If still having same issue then you can contact us on our centerlized 24*7 helpline
number i.e. 8282828282 or 011-40964096.
You can also share your query on support@busy.in
Reasons for certain options or features missing in BUSY and how to access all features?
If you are unable to access certain features and options in BUSY
then please follow the given steps
Step 1: Please check the version you are using has that feature or not if yes
Step 2: Then check you are log in with super user or sub user if sub user
Step 3: Then you have to contact the super user of the software to ensure you have
proper access rights for those features.
If still having same issue then you can contact us on our centerlized 24*7 helpline
number i.e. 8282828282 or 011-40964096.
You can also share your query on support@busy.in
I want to restrict sub-users to only see certain voucher series in BUSY. How can I do this?
To restrict the sub users to only see the cetain voucher series in BUSY follow below steps:
Step 1: Go to administration menu and select configuration option.
Step 2: Then click on voucher series configuration option and the click on voucher series group management option and give group name and select different voucher series which you want to allow to user.
Step 3: Then click on save button to create the voucher series group.
Step 4: Go to administration menu and select user then click on modify.
Step 5: In the modify user window tag voucher series group by enabling specify voucher series group.
Step 6: Then click on save button.
