Frequently Asked
Questions

Q: The invoice I generated in BUSY is not showing the item description. How can I ensure the item description prints on the invoice?

To print the Item Description in BUSY, please follow the steps below: Step 1: Go to Administration. Step 2: Configuration. Step 3: Select Voucher Series Configuration. Step 4: Click on the desired transaction where you want to add the item description. Step 5: Choose the desired series and click on voucher configuration. Step 6: Enable Item-Wise Description. Step 7: Select lines for the description; there are a maximum of 20 lines available. Now, include the description while creating the invoice and print it using the Standard Invoice format. If you are using a customized format, ensure there is a field available for the Item description.

Q: I am trying to calculate GST tax in BUSY but it is showing an incorrect percentage. How can I fix this?

To calculate GST tax in BUSY but it is showing an incorrect percentage, you need to check below reasons: Step 1: Verify if you selected sales type or purchase type as itemwise or taxinclusive as a central, and specify the Tax rate in item master Step 2: Ensure proper GST calculation for each row by hitting the enter button after entering the amount for each item. Step 3: and also verify, if the sales type and purchase type are in individual and multi tax rate it should be the tax applied in bill sundry.

Q: I can't find the option to modify a voucher that I already created. How do I edit an existing voucher?

If you want to correct mistakes or modify existing transactions in BUSY, you can follow these steps: Step 1: Open BUSY and select the company you want to work with. Then, go to the Transactions tab and choose the type of voucher that you want to add or edit, such as sale, purchase, etc. Step 2: After selecting voucher type click on Modify and select the voucher no. that you want to change. You can make any changes that you want and then click on Save again. Step 3: You can also open that voucher from the list of vouchers.

Q: I need to revise a invoice in BUSY but the party is charging me again. What should I do?

If you want to revise invoices or modify existing transactions in BUSY, you can follow these steps: Step 1: Open BUSY and select the company you want to work with. Then, go to the Transactions tab and choose the type of voucher that you want to add or edit, such as sale, purchase, etc. Step 2: After selecting voucher type click on Modify and select the voucher no. that you want to change. You can make any changes that you want and then click on Save again. Step 3: You can also open that voucher from the list of vouchers.

Q: I am unable to add new sales invoices in BUSY. It says invalid details. What should I do?

If you are unable to create sales invoice in BUSY please ensue below mentioned things: 1. Ensure that you have specify the correct details such as party name,item name and amount etc in voucher 2. Ensure that you have specify correct tax rate and correct bill sundry for tax 3. sale type should be be correct according to local or central sales as required 4. If same issue persist then make sure you are logged in with with super user 5. If not logged in with superuser login with that and try to create invoice again accordingly

Q: How can I troubleshoot the voucher creation errors I am facing in BUSY? It fails with runtime errors.

To troubleshoot voucher creation errors in BUSY that result in runtime errors, you can try the following steps: 1. Take a backup of your data before making any changes. 2. Re-index the data in BUSY to fix any indexing issues that may be causing the errors. 3. Make sure you are logged in from the main user account with appropriate permissions. 4. Check if there are any configuration settings that need to be adjusted for voucher creation. 5. Verify that the necessary fields and information are correctly entered in the voucher. 6. If the error persists, contact BUSY customer support for further assistance.

Q: The software is not calculating GST/VAT correctly on bills. How can I troubleshoot and fix this issue?

If the tax is not calculating correctly in the voucher, then pls check the below steps. Step 1: Make sure you have selected the correct sale purc type as per the local, central or export transaction. Step 2: Mention the correct tax category in the item master. Step 3: Apply the tax bill sundry in the voucher and make sure that the tax bill sundry configuration should be proper. Step 4: Check the sale purc type, If you have configure the different tax rate accounts. Then make sure that all the tax rate should be define properly.

Q: I am having issues with generating proper GST invoices in BUSY. How can I resolve this?

To resolve issues with generating proper GST invoices in BUSY, you can try the following Steps: Step 1 : Check if you have entered the correct GST details for your party, including the GSTIN number and state code. Step 2 : Ensure that you have selected the correct GST rates for your products or services. Step 3 : Verify that you have entered all the required details for a GST invoice, such as party name, address, and invoice number. Step 4 : Make sure that you have enabled the e-invoice feature in BUSY, as this is necessary for generating GST-compliant invoices.

Q: I am getting an error while trying to add/edit an entry. How do I resolve it?

If you are getting an error while trying to add/edit a entry in BUSY you can follow these steps to solve this issue: Step 1: Ensure that you have specify all the fields correctly in BUSY Step 2: Make sure all the details of voucher such as party name,item name and amount etc is accurate Step 3: Ensure that all the configuration you did as per the requirement is correct Step 4: Make sure you are using the latest version or update of BUSY software Step 5: if same issue persist check the error description and try to solve it accordingly

Q: Steps to modify or delete incorrect GST invoice entries in BUSY for report errors?

If you want to modify or delete incorrect GST invoice in BUSY, you can follow these steps: Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc. Step 2: Click on Modify and open the voucher that you want to change or remove. Step 3: Make the necessary changes and save them again. Step 4: To delete the voucher, click on Delete button or press F8 after opening it. You can also open the invoice from related report or list of vouchers.

Find Solutions to Common Issues Related to configurations - voucher entry both

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

The invoice I generated in BUSY is not showing the item description. How can I ensure the item description prints on the invoice?

To print the Item Description in BUSY, please follow the steps below:
Step 1: Go to Administration.
Step 2: Configuration.
Step 3: Select Voucher Series Configuration.
Step 4: Click on the desired transaction where you want to add the item description.
Step 5: Choose the desired series and click on voucher configuration.
Step 6: Enable Item-Wise Description.
Step 7: Select lines for the description; there are a maximum of 20 lines available.
Now, include the description while creating the invoice and print it using the Standard Invoice format. If you are using a customized format, ensure there is a field available for the Item description.

I am trying to calculate GST tax in BUSY but it is showing an incorrect percentage. How can I fix this?

To calculate GST tax in BUSY but it is showing an incorrect percentage, you need to check below reasons: 
 Step 1: Verify if you selected sales type or purchase type as itemwise or taxinclusive as a central, and specify the Tax rate in item master 
 Step 2: Ensure proper GST calculation for each row by hitting the enter button after entering the amount for each item. 
 Step 3: and also verify, if the sales type and purchase type are in individual and multi tax rate it should be the tax applied in bill sundry.

I can't find the option to modify a voucher that I already created. How do I edit an existing voucher?

If you want to correct mistakes or modify existing transactions in BUSY, you can follow these steps:
Step 1: Open BUSY and select the company you want to work with. Then, go to the Transactions tab and choose the type of voucher that you want to add or edit, such as sale, purchase, etc.
Step 2: After selecting voucher type click on Modify and select the voucher no. that you want to change. You can make any changes that you want and then click on Save again.
Step 3: You can also open that voucher from the list of vouchers.

I need to revise a invoice in BUSY but the party is charging me again. What should I do?

If you want to revise invoices or modify existing transactions in BUSY, you can follow these steps:
Step 1: Open BUSY and select the company you want to work with. Then, go to the Transactions tab and choose the type of voucher that you want to add or edit, such as sale, purchase, etc.
Step 2: After selecting voucher type click on Modify and select the voucher no. that you want to change. You can make any changes that you want and then click on Save again.
Step 3: You can also open that voucher from the list of vouchers.

I am unable to add new sales invoices in BUSY. It says invalid details. What should I do?

If you are unable to create sales invoice in BUSY please ensue below mentioned things:
 1. Ensure that you have specify the correct details such as party name,item name and amount etc in voucher
 2. Ensure that you have specify correct tax rate and correct bill sundry for tax
 3. sale type should be be correct according to local or central sales as required
 4. If same issue persist then make sure you are logged in with with super user
 5. If not logged in with superuser login with that and try to create invoice again accordingly

How can I troubleshoot the voucher creation errors I am facing in BUSY? It fails with runtime errors.

To troubleshoot voucher creation errors in BUSY that result in runtime errors, you can try the following steps:
1. Take a backup of your data before making any changes.
2. Re-index the data in BUSY to fix any indexing issues that may be causing the errors.
3. Make sure you are logged in from the main user account with appropriate permissions.
4. Check if there are any configuration settings that need to be adjusted for voucher creation.
5. Verify that the necessary fields and information are correctly entered in the voucher.
6. If the error persists, contact BUSY customer support for further assistance.

The software is not calculating GST/VAT correctly on bills. How can I troubleshoot and fix this issue?

If the tax is not calculating correctly in the voucher, then pls check the below steps.
 Step 1: Make sure you have selected the correct sale purc type as per the local, central or export transaction.
 Step 2: Mention the correct tax category in the item master.
 Step 3: Apply the tax bill sundry in the voucher and make sure that the tax bill sundry configuration should be proper.
 Step 4: Check the sale purc type, If you have configure the different tax rate accounts. Then make sure that all the tax rate should be define properly.

I am having issues with generating proper GST invoices in BUSY. How can I resolve this?

To resolve issues with generating proper GST invoices in BUSY, you can try the following Steps:
Step 1 : Check if you have entered the correct GST details for your party, including the GSTIN number and state code.
Step 2 : Ensure that you have selected the correct GST rates for your products or services.
Step 3 : Verify that you have entered all the required details for a GST invoice, such as party name, address, and invoice number.
Step 4 : Make sure that you have enabled the e-invoice feature in BUSY, as this is necessary for generating GST-compliant invoices.

I am getting an error while trying to add/edit an entry. How do I resolve it?

If you are getting an error while trying to add/edit a entry in BUSY you can follow these steps to solve this issue:
Step 1: Ensure that you have specify all the fields correctly in BUSY
Step 2: Make sure all the details of voucher such as party name,item name and amount etc is accurate 
Step 3: Ensure that all the configuration you did as per the requirement is correct
Step 4: Make sure you are using the latest version or update of BUSY software
Step 5: if same issue persist check the error description and try to solve it accordingly

Steps to modify or delete incorrect GST invoice entries in BUSY for report errors?

If you want to modify or delete incorrect GST invoice in BUSY, you can follow these steps:
 Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc.
 Step 2: Click on Modify and open the voucher that you want to change or remove.
 Step 3: Make the necessary changes and save them again.
 Step 4: To delete the voucher, click on Delete button or press F8 after opening it.
 You can also open the invoice from related report or list of vouchers.

Frequently AskedQuestions