Frequently Asked Questions

If you are unable to claim Input Tax Credit or ITC for a specific voucher in BUSY, ensure that the particular voucher exists in the BUSY data before attempting to tag it for ITC claiming.Further, if the invoice does not exist in database then you can add the particular invoice in BUSY by follow these steps:
Step 1: Go to transaction section then choose the required voucher type like purchase voucher.
Step 2: select the add option then create the invoice with required party master and other details
Step 3: after create the voucher and save the invoice.

If you are unable to save changes or updates you made to an existing entry 
 There are the several reasons of it:
 1. Make sure you are logged in with main user
 2. If you are not logged in with main user make sure you have appropriate rights to modify the invoice
 3. May be you are not saving the invoice properly
 Possible solutions of this is as follows:
 1. Give the modification rights to your user in case of subuser
 2.Save the invoice properly
 3.Open the company with admin user then check

If you are facing difficulties in deleting or canceling an invoice in BUSY, you may want to follow these general steps. 
Step 1: Ensure that you have the right to delete or cancel invoices. Sometimes in BUSY doesn't have rights for these certain actions based on user rights and permissions.
Step 2: Restrictions are given to sub-users not to delete or cancel bills.
Step 3: If using the voucher approval feature and the bill is not approved by the main user so in the case also sub user cant be delete or cancel an invoice in BUSY.

To completely remove old unwanted transporters from BUSY, you can follow these steps: 
 1. Open the invoice 
 2. Click on the Transporter Details section. 
 3. press F4 to select transporter then press F8 to Delete the existing transporter master. 
 4. Save the changes. 
 5. Close the invoice or voucher. 
 6. Reopen the invoice or voucher to ensure that the transporter details are no longer appearing. 
 By following these steps, you should be able to completely remove old unwanted transporters from your invoices or vouchers in BUSY.

The discount amount from reflecting in the invoice value though I want to retain it on the invoice for customers,please folllow below steps : 
 Step 1 : Check the Your Invoice , discount is appied or not . 
 Step 2: Check the if item wise discount is applied on each item of the invoice 
 Step 3: Check the Discount bill sundry configuration
 Step 4 : Go to standard invoice configuration 
 Step 5: select the Discount amgt column from body settings and save 
 Step 6 : Check the invoice print preview

To completely remove old unwanted transporters from BUSY, you can follow these steps: 
 1. Open the invoice 
 2. Click on the Transporter Details section. 
 3. press F4 to select transporter then press F8 to Delete the existing transporter master. 
 4. Save the changes. 
 5. Close the invoice or voucher. 
 6. Reopen the invoice or voucher to ensure that the transporter details are no longer appearing. 
 By following these steps, you should be able to completely remove old unwanted transporters from your invoices or vouchers in BUSY.

If tax amount is not calculating correctly you can follow the below steps:
Step 1: Check the type in transaction voucher should match then tax percentage mention in item 
Step 2: If multiple tax rate items are mention in voucher mention transaction type accordingly as itemwise or multirate
Step 3: When selected multirate apply tax on bill sundry and if mention itemwise check after mention item amount tax wondow will appear 
Step 4: Then compare the tax calulation as per percentage and taxable amount mentioned 
By following these steps you can troubleshoot for tax amount calculation wrong

To create an invoice in BUSY, you need to follow these steps:
Step 1: Open your company and go to Transaction menu.
Step 2: Select voucher type such as Sales, Purchase, etc and click on Add.
Step 3: Enter all the necessary details such as Date, Vch Number, Sale Type/Pur Type, Party, Item, etc and save the transaction.
Step 4: After creating it you can send that invoice to your customer by click on the SMS, EMAIL and BUSY BNS.
Note: You need to make sure by which mode you want to send invoice that is configured in your company.

To create a new order in BUSY, you need to follow these steps:
Step 1: Open your company then go to Transactions menu.
Step 2: Select Sales Order or Purchase Order as required then click on Add.
Step 3: Enter all the necessary details such as Date, Vch No., Party, Items, etc then save.
If order feature is not enabled then follow these steps to enable it:
Step 1: Open your company then go to Administration menu.
Step 2: Select Configuration and click on Features / Options.
Step 3: Click on Inventory tab and here tick on Enable Order Processing then save.

If you want toSaving or modify existing transactions in BUSY, you can follow these steps:
Step 1: Open BUSY and select the company you want to work with. Then, go to the Transactions tab and choose the type of voucher that you want to add or edit, such as sale, purchase, etc.
Step 2: After selecting voucher type click on Modify and select the voucher no. that you want to change. You can make any changes that you want and then click on Save again.
Step 3: You can also open that voucher from the list of vouchers.