Frequently Asked Questions

Uninstalling and reinstalling the PDF reader software can often resolve issues related to viewing and printing PDFs in accounting software like BUSY. Here’s a step-by-step guide to help you with this process: 
Uninstalling the PDF Reader: 
Step 1: Go to the Control Panel > Programs and Features. 
Step 2: Look for the PDF reader software installed on your computer. 
Step 3: Right-click on the PDF reader software and select 'Uninstall' or 'Move to Trash' to remove the software from your system. 
Step 4:Then unistall 
Reinstalling the PDF Reader : 
Step 1: Choose a PDF reader that's compatible with BUSY. Adobe Acrobat Reader. 
Step 2: Visit the official website of the PDF reader you've chosen and download the installer. 
Step 3: Run the downloaded installer file and follow the on-screen instructions to install the PDF reader on your system. 
Step 4: Then set the PDF Defalut program in BUSY.

If you want to import the items from one company to another please follow these steps:
Step 1: Open the company from you want to import the masters then Go to administration menu
Step 2: Then click on data export import
Step 3: Then click on data export/import(XML)
Step 4: Then click on export data and select the masters
Step 5: Then select the masters type for export as item and tick that
Step 6: If you want to export its balance select the opening and closing balance as required
Step 7: Provide the file path and click on export button
Step 8: After completion of export process open that company in which you want to import the masters
Step 9: Then click on administration menu
Step 10: Then click on data export import
Step 11: Then click on data export/import(XML)
Step 12: Then click on import data option and provide the file path and proceed for the import process

To copy master from one to another company you need to follow some steps:
Step 1: Open your source company and go to Administration.
Step 2: Now click on Data Export Import option and then click on Data Export import XML.
Step 3: Now click on Export option and then select Masters.
Step 4: Now select selected or all master and click on opening or closing balnce or details as per your requirement.
Step 5: Now specify the file path where you want to export data file and then click on Export option.
Step 6: Now open your Target company and then click on  Data Export Import option
Step 7: Now click on Data Export import XML and then click on Import Data option
Step 8: Now give the file path of master XML file and click on OK option.
Step 9: Now select the option for details to be update in master then import.

To import master from one to another company you need to follow some steps:
Step 1: Open your source company and go to Administration.
Step 2: Now click on Data Export Import option and then click on Data Export import XML.
Step 3: Now click on Export option and then select Masters.
Step 4: Now select selected or all master and click on opening or closing balnce or details as per your requirement.
Step 5: Now specify the file path where you want to export data file and then click on Export option.
Step 6: Now open your Target company and then click on  Data Export Import option
Step 7: Now click on Data Export import XML and then click on Import Data option
Step 8: Now give the file path of master XML file and click on OK option.
Step 9: Now select the option for details to be update in master then import.

You can transfer masters and transactions from the existing firm to the new one through XML process by following below steps:
Step1: Go to Administration menu and then click on Data export import option
Step2: Then click on data export/import XML option and then click on export data option
Step3: Now select master and transaction option one by one and then select respective masters and transaction with other required details and specify file path in which you want to export it
Step4: Then open the company in which you want to import masters or trasnaction and then go to administration menu 
Step5: Then click on data export import option and select data export/import XML option and then click on import 
Step6: Now specify the exported file path in the desired field and click on oK button to start the process and afetr completing the same a confirmation message will appear

Yes, you can import data from one company to another company in BUSY through XML process, you can follow these steps:
1.Export data from source company.
Step 1: Open the source company from which you want to export data.
Step 2: Go to administration section then click on data export import option.
Step 3: Choose the Data export/import (XML) then click on export data.
Step 4: Select master or voucher as per requirement, specify date range , provide file path and then export the same
2.Import data in target company.
Step 1: Take the latest backup of your data.
Step 2: Open the company and switch the financial year in which the data is to be import.
Step 3: Go to administration section then click on data export import option.
Step 4: Choose the Data export/import (XML) then click on import data.
Step 5: Provide file path then press on ok tab and import the data.

Yes, you can transfer data from one company to other in BUSY through XML process. you can follow the below steps:
1.Export data from source company.
Step 1: Open the source company from which you want to export data.
Step 2: Go to administration section then click on data export import option.
Step 3: Choose the Data export/import (XML) then click on export data.
Step 4: Select master or voucher as per requirement, specify date range , provide file path and then export the same
2.Import data in target company.
Step 1: Take the latest backup of your data.
Step 2: Open the company and switch the financial year in which the data is to be import.
Step 3: Go to administration section then click on data export import option.
Step 4: Choose the Data export/import (XML) then click on import data.
Step 5: Provide file path then press on ok tab and import the data.

If the PDF invoice is not getting saved on your desktop after exporting, you can try the following steps:
1. Check the destination folder: Make sure you have selected the correct folder on your desktop to save the PDF invoice.
2. Check file permissions: Ensure that you have the necessary permissions to save files on your desktop. If not, try saving the PDF invoice in a different location where you have the required permissions.
3. Clear cache and restart: Clear the cache of your accounting software and restart the application. Then try exporting and saving the PDF invoice again.
4. Update the software: Make sure you are using the latest version of the accounting software. If not, update it to the latest version and try exporting the PDF invoice again.
If the issue persists, it is recommended to contact the technical support team of the accounting software for further assistance.

Yes, you can transfer data from one company to other in BUSY through XML process. you can follow the below steps:
1.Export data from source company.
Step 1: Open the source company from which you want to export data.
Step 2: Go to administration section then click on data export import option.
Step 3: Choose the Data export/import (XML) then click on export data.
Step 4: Select master or voucher as per requirement, specify date range , provide file path and then export the same
2.Import data in target company.
Step 1: Take the latest backup of your data.
Step 2: Open the company and switch the financial year in which the data is to be import.
Step 3: Go to administration section then click on data export import option.
Step 4: Choose the Data export/import (XML) then click on import data.
Step 5: Provide file path then press on ok tab and import the data.

To append the new exported Excel report instead of overwriting the existing one for GST purchase register in BUSY, please follow below steps : 
 Step 1 : Within the Display menu, you should find a submenu or option related to GST Reports.
 Step 2: Click on it to proceed.
 Step 3: In the GST Reports section,Look for the option labeled GST Register select Purchase register.
 Step 4: Click on the export button or press ALT+E on your keyboard to open the export window. 
 Step 5: Specify the same path to overwrite the file on the same . 
 Step 6: Choose the file format that you want to export your data to, such as Excel, CSV, PDF & Google Sheet. You can also change the file name and location if needed.
 Step 7: Click on the OK button to export your data.