Frequently Asked Questions

If the existing item master/customer name/entry is not reflecting in BUSY data after a software update, consider checking the following aspects: 
 1.Confirm that you did not delete the specific master or entry. 
 2.Restore the latest backup with specify No for overwrite option. 
 3.Verify the financial year that is currently open in the data.

One possible solution to fix a BUSY file not opening with 0kb file creation is to restore a backup of the file from a previous date or version. It is also recommended to check for any errors or issues with the software or system, and to ensure that the file is not corrupted or damaged.

To prevent vouchers from going missing in BUSY in the future, it is recommended to regularly take backups of the company data and to ensure that the voucher numbering is properly configured and not getting changed automatically. Additionally, it is important to raise a complaint regarding any missing or incorrect voucher details in the portal.

Data cannot be recovered once it is deleted in your system. In that case, if you have the BUSY Agent Google Drive backup, you can easily restore your data. Otherwise, you can seek help from the BUSY Support team by sending a data file of your company to support@busy.in or by reaching out to 8282828282.

If your company does not appear in the company list, take the steps below.
Step 1: Restart the computer.
Step 2: Check BUSY Data Directions
Step 3: If the data directory does not exit, then restore your data from the backup folder.
Step 4: If you have no backup, then create a new company and re-enter all transactions.

Below are common methods and functions you can use in software applications to refresh data:
 Step 1: take backup and reindex the data . 
 Step 2 :If amount issue of any specific head then an check after run Update Master Balance from Housekeeping tab.(Before doing that please take latest backup of your data).

Rewrite Books refers to re-entering transactions in the books of account. Rewriting of books performs re-entry in books according to the changes made and rebuilds the data thats why Rewrite books take time.
you can check the vouchers to ensure that they have been updated correctly
Note - Please take latest backup before run rewrite books

If you can't find the sales invoices you created last month in BUSY, there are a few possible reasons for this, like a software issue, accidentally deleted by someone, or data corruption. To solve this problem, it's best to contact BUSY's support team. They can help you locate and recover the missing invoices.

To solve this issue follow below steps :
Step 1. Go to Control Panel, switch its view to Large icon or Small icons, then find Sync Center and click it to open.
Step 2. Click Manage offline files, then you will access the Offline Files window, it allows you to enable or disable offline files.

If the BUSY crashes while you're making an invoice, whether you can recover the invoice depends on when the error happened. If the error occurred after you saved the invoice, you can recover it. But if the error occurred before you saved it, you won't be able to recover the invoice