Frequently Asked Questions

If you are unable to send emails and getting error 6. then please follow the given steps
 Step 1: Please check the internet connection 
 Step 2: Check receiver mail is entered correct
 Step 3: Check spelling of the required field in the email configuration.
 Step 4: Remove header and footer text then check to send test mail
 Step 5: Check same thing in the onother company if still facing issue 
 Step 6: Then please run the rewrite book from the housekeeping after backup then check 
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

If you are unable to send emails and getting error 6. then please follow the given steps
 Step 1: Please check the internet connection 
 Step 2: Check receiver mail is entered correct
 Step 3: Check spelling of the required field in the email configuration.
 Step 4: Remove header and footer text then check to send test mail
 Step 5: Check same thing in the onother company if still facing issue 
 Step 6: Then please run the rewrite book from the housekeeping after backup then check 
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

If you are unable to send emails and getting error 6. then please follow the given steps
 Step 1: Please check the internet connection 
 Step 2: Check receiver mail is entered correct
 Step 3: Check spelling of the required field in the email configuration.
 Step 4: Remove header and footer text then check to send test mail
 Step 5: Check same thing in the onother company if still facing issue 
 Step 6: Then please run the rewrite book from the housekeeping after backup then check 
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

To resolve the 65800 automation error the object defined have been disconnected while opening BUSY follow steps below:
Step 1: Close all BUSY tabs and right click on BUSY icon then select properties option.
Step 2: Then mark tick on run this program in compatability mode and do the same configuration for user also.
Step 3: Then click on apply and ok button.
Step 4: Then navigate to the window tab and type UAC or user account control and drag down it.
Step 5: After that Go to control panel option and make sure to select time zone as IST indian standard time zone 
Step 6: Then select region and locale as english united kingdom .
Step 7: Then restart the system again.

If subscript out of range error is showsn,it should be considered when this error is shown,if this error is showing file open company follow these steps
 Step 1 Open BUSY and in main menu and take backup of that company
 Step 2 Check data path in data directory and then from path copy that company and change its locations and then again set new location to view that company in list
 Step 3 Now check if company is opening
 Step 4 If still same issue,then in main menu,select reindex database and select company from list
 Step 5 After reindex process,open company and check
 Step 6 If still issue persists,you can concern for data check from team

To solve the RTE 1706 an unexpected error has been occurred while opening BUSY follow below steps:
Step 1: Close all BUSY tabs and right click on BUSY icon then select properties option.
Step 2: Then mark tick on run this program in compatability mode and do the same configuration for user also.
Step 3: Then click on apply and ok button.
Step 4: Then navigate to the window tab and type UAC or user account control and drag down it.
Step 5: After that Go to control panel option and make sure to select time zone as IST indian standard time zone. 
Step 6: Then select region and locale as english united kingdom .
Step 7: Then restart the system again.

Run time error- 3354 comes while opening the particular ledger, then pls follow the below steps :
 Step 1: Check by opening the ledger in short range, Then you will get a particular date from which error is coming in ledger.
 Step 2: Then go to the display menu
 Step 3: Then Accounts Book
 Step 4: Then Day Book
 Step 5: Check the entries on the date from which error is coming in the ledger.
 Step 6: You will get the some incorrect entries either with account name is on enter blank or amount mismatch. Correct that entry then error will get removed while opening the ledger.
 Note : Do this process after data backup.

To solve the query of RTE 339 Active x componant cannot create object follow below steps:
Step 1: Close all BUSY tabs and right click on BUSY icon then select properties option.
Step 2: Then mark tick on run this program in compatability mode and do the same configuration for user also.
Step 3: Then click on apply and ok button.
Step 4: Then navigate to the window tab and type UAC or user account control and drag down it.
Step 5: After that Go to control panel option and make sure to select time zone as IST indian standard time zone. 
Step 6: Then select region and locale as english united kingdom .
Step 7: Then restart the system again.

The possible scam detected error in BUSY can occour due to the antivirus or firewall 
security setting to solve the issue follow the steps 
1 open your antivirus setting and allow BUSY application and its file and folder from 
antivirus 
2 search firewall in windows search option then open it 
3 click on advance security setting 
4 click on inbound rule and right click on it then click on new rule 
5 select program and next click on browse and search BUSY app and select then click next 
6 select allow connection and click next again click on next and fill a name and finish 
7 follow the same steps for outbound rules also

To resolve the RTE 3051, the microsoft database engine cannot open the data file it is already used by the another, follow these steps:
1.For access data base.
Step 1: Take the latest data backup.
Step 2: Open the BUSY and click on set data directory.
Step 3: Now, access the data location and open the company folder in which error occured.
Step 4: Next, remove the lock.sys file and open the company.
2.For SQL data base.
Step 1: Take the BUSY data backup.
Step 2: Open the SQL server management studio then connect the same.
Step 3: Expand the database then right click on COMPINFO file and click on delete.
Step 4: After delete the compinfo file check by open the company.