Frequently Asked Questions

If showing RTE 5 during the work in BUSY on daily basis then follow the 
steps 
1 open the company and go to house keeping menu and click on check 
junk characters 
2 click on you can proceed as I have the latest backup and then click on master 
and later on voucher 
3 modiFinancial Year or remove the junk from master and vouchers 
4 then again click on house keeping menu and click on check incomplete vouchers 
5 remove or modiFinancial Year the incomplete vouchers then reindex data of that company

To resolve the RTE 3011 which occured at working in the company then follow the below steps:
Step 1: Take the latest backup of your data.
Step 2: Open the company then go to housekeeping section.
Step 3: Choose the rewrite books option then select the option you can proceed as i  have the latest backup and click on Ok.
Step 4: If you found the same issue after run rewrite books then send you data on support@busy.in mail with necessary details like BUSY serial number, contact name, contact number, query and company login credentials.

If you are getting any error 5 while opening the bank reconcilation then check the below steps.
 Step 1: You have to open the report in the short range.
 Step 2: Then you will get a error on a particular date.
 Step 3: Then open the day book of that date.
 Step 4: Then correct the entries related to that bank and recheck the report.
 But if you are getting an error in single date also then after the data backup you have to run the reindex database from Housekeeping menu.

To troubleshoot and resolve the problem, consider the following steps:
 Step 1: Verify that you have configured the report settings correctly.
 Step 2: Double-check the data entry for your invoices. Step 3: Use filters or search functions within the software to refine your search for invoices.
 Step 4: Set the correct date range for the report.
 Step 5: If you have a backup of your data, consider restoring it to check if the issue is related to recent data changes or deletions.
 Step 6: Check your user permissions and access rights

To resolve the issue of opening a company in SQL mode for RTE 5, follow these simple steps:
Step 1: Open SQL Server Management Studio (SSMS) and connect to your SQL Server.
Step 2: If you see a Recovery Pending label or the expand symbol is not visible in a BUSY database, do the following:
a) Right-click on the database.
b) Go to Task.
c) Select Take Offline.
d) Now, click on Bring Online from the same menu.
Step 3: If the database shows a Suspect label, you need to run a query to remove the suspect status.

RTE 5 showing while working in BUSY in multiple time then follow the 
steps 
1 open the company and go to house keeping menu and click on check 
junk characters 
2 click on you can proceed as I have the latest backup and then click on master 
and later on voucher 
3 modiFinancial Year or remove the junk from master and vouchers 
4 then again click on house keeping menu and click on check incomplete vouchers 
5 remove or modiFinancial Year the incomplete vouchers then reindex data of that company

There could be several reasons for the software to automatically stop during a process or showing error:
1. Database corruption could be one of the reason for automatically stop the software during a process.
2. Antivirus blocking the BUSY software could be another reason for automatically stop the software during a process.
To resolve the above mentioned problem follow below steps:
Step 1: Take a latest backup of the data.
Step 2: Then go to housekeeping menu and select reindex database option.
Step 3: After completion of the process check again by running the process.

To resolve RTE 5, see the following steps:
Step 1: Take a Backup of Your BUSY Data
Step 2: Go to the company menu and select Reindex Data Base.
Step 3: Click on You Can Proced. I have a test backup.
Step 4: Click on Ok and want to complete the process.
Step 5: If the complate process is not solved, send data support for chargable data repair
Step 6 : Some times RTE 5 showing because of your system going to sleep mode so you have to remove sleep mode from edit power plan.

To resolve RTE 5, see the following steps:
Step 1: Take a Backup of Your BUSY Data
Step 2: Go to the company menu and select Reindex Data Base.
Step 3: Click on You Can Proced. I have a test backup.
Step 4: Click on Ok and want to complete the process.
Step 5: If the complate process is not solved, send data support for chargable data repair
Step 6 : Some times RTE 5 showing because of your system going to sleep mode so you have to remove sleep mode from edit power plan.

Please provide the additional details about the error code showing while adding the voucher. Further if any error is showing you can follow below steps:
Step 1: Take a latest backup of the company.
Step 2: Go to houskeeping menu and click on reindex database option.
Step 3: Then wait to complete the process of reindex and try again by adding the voucher.
For importing the data in BUSY from excel/old software into BUSY you need to consult to your local authorised channel partner of BUSY and it would be chargeable service.