Frequently Asked Questions

If facing any RTE ( Run time error) in BUSY, you need to follow these steps:
 Step 1: Run Reindex Database from the Housekeeping menu if face issue in a specific company.
 Step 2: Run BUSY as an administrator mode to prevent any permission error.
 Step 3: Whiltelist the BUSY application from the antivirus if blocked.
 If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

RTE-3354 while opening account ledger to resolved this issue you need to re-save voucher again for that follow these steps 
1. go to the query system option under display menu
2. then open query on transaction 
3. selected voucher (multiple options)
4. then select query accounting vouchers 
5. then select all voucher type 
6. then select filter on particular account which have showing error 
7. select date range and open report 
8. there you can find voucher which is have issue correct those vouchers and re-save it.

If showing 3265 while opening company then follow the steps 
1 open BUSY and click on reindex data then select the company and press 
ok for reindex on each financial year 
2 if showing error again in a particular financial year then open the database folder 
and remove the particular Financial years db files and if you have any old backup 
for the company then copy the same db file from there and paste in the data 
Ensure to take backup before doing the process

If you are facing RTE 3008 with remark of the table configured is already opened if you and another user is not manipulated at the time of saving the voucher, follow these steps:
Step 1: Take a latest backup of the data.
Step 2: Go to housekeeping menu and select the reindex database option.
Step 3: After completion of the process then check by resaving the voucher again.
Step 4: If still same problem then delete compinfo file from BUSYwin folder then check gain by saving voucher.

If showing some exclusive operation is being run in this company please login after some time at the time of opening a company in BUSY. Then you need to follow these steps:
Step 1: Open the COMP folder and delete the locks.sys file.
Step 2: If unable to delete this file then open the task manager and check if any instance of BUSY is being running, if yes then end task.
Step 3: If BUSY is not running in background then restart your system and check.

To troubleshoot the issue of junk character in BUSY you need to follow the steps 
1 Take a backup of the particular company fisrt then 
2 open the particular company in BUSY and go to house keeping menu 
3 click on check junk characters and select you can proceed as I have the latest backup and ok 
4 then select master and Ok 
5 Remove the junks from the the master by enable remove junk 
then close the company and reindex data

If you're encountering a runtime error while opening the balance sheet in BUSY, here are a few 
steps to fix it:
Step 1: Make sure you've taken a backup of your data, then run the "Reindex Databases" function from the
Housekeeping menu.
Step 2: If the issue persists, try clicking "Clear Junk Characters" and "Check Incomplete Vouchers" from 
the same menu.
If neither of these steps resolves the issue, I would recommend getting in touch with BUSY's customer 
support team. You can reach them at 8282828282.

If you suspect that your data has been corrupted in BUSY software, you should follow the steps
below:
Step 1: Firstly, take a backup of your data from the backup data option under the company
menu.
Step 2: Next, run a reindex of the databases for that particular company.
Step 3: If the issue still persists, we recommend sharing your data with us so that we can
further troubleshoot the problem. We will inform you whether the recovery will be free or
chargeable basis through either phone or email.

To resolve the run time error 91 while taking backup of data in sql database, follow these steps:
Step 1: Take the latest copy of data after stopped sql services.
Step 2: Go to company tab and click on reindex data base.
Step 3: Select Company and click on you can proceed as i have a latest backup and let the process complete.
Step 4: If still issue persist and have sql database then may be issue in sql supporting file and need to reinstall sql.

To resolve the RTE 3159 while opening the company, you should follow these steps:
Step 1: Take the latest backup of the company.
Step 2: Then Go to the company menu and click on reindex database.
Step 3: Select the company and run the reindex database process in all financial years one by one.
Step 4: After completing the process, open that company and check if the error is resolved or not.
Step 5: If the issue persists, send the data backup to support@busy.in for further assistance.