Frequently Asked Questions

When you receive RTE 05 while saving sale voucher kindly follow the below steps:
 1: Take backup ( without open comapny click on company menu option & then select backup option and then select option in which co. you received RTE 05 and specify the backup location & click on ok proceed )
 2: Login your company 
 3: Go to house keeping menu
 4: Press enter on re-index 
 5: select 2nd option you can proceed as i have the latest backup 
 6: Proceed & check

To resolve the RTE 3043, follow these steps:
Step 1: Close all the BUSY tab and restart your system.
Step 2: If found same issue,then open the BUSY and click on set data directory option to check the data directory.
Step 3: Afterward, access the data location and copy the required company file and paste in another drive.
If you are unable to paste the file in another location that means you data got stuck in hard drive, you need to contact to your hardware person in order to unstuck the same.

If you are getting error messages when trying to generate reports then please follow the given 
 step to fix it
 Step 1: Take backup of company first.
 Step 2: Then go to housekeeping menu.
 Step 3: Then select run reindex database then select option you can proceed as i have
 the latest backup then ok then do reindex for each financial year.
 Step 4: Then try to generate report again if still have issue then check in short range or with 
 disable all option.

The Runtime Error '424' "Object required" typically occurs when there is an issue with the object references not available. It means that the code is trying to use an object that is not set or doesn't exist.
Step 1: If your Windows operating system is very old, we recommend upgrading to at least Windows 8 to ensure smooth performance and compatibility with all tasks.
Step 2: Please ensure that you check your internet connection, firewall settings, and security configurations to enable access for outbound requests required on the portal.

To resolve the run time error 3001 while opening a company in BUSY, follow these steps:
Step 1: Take the latest backup of your data.
Step 2: Go to Company tab and then click on reindex data base.
Step 3: Select specific Company and click on you can proceed as i have a latest backup and let the process complete.
Step 4: If the same issue persists then maybe there is some corruption in the database and you may need to share the data with our support team for further investigation.

To resolve the run time error 5 while taking backup of data, follow these steps:
In Case of Access Database:
1. Reindex database from company menu after copying the latest data folder.
2. Change data location and take backup again.
In case of SQL Database:
1. After copying data, reindex the database from the company menu. In the case of an SQL database, ensure that SQL services are stopped while taking the data copy.
2. Restart sql services and if the same issue is found then may be needed to reinstall sql.

If showing could not create / open output file while exporting data from BUSY to excel, then you need to check these steps:
Step 1: Make sure BUSY and excel are installed in same drive of system.
Step 2: Run BUSY as an administrator mode by right click on BUSY icon then select Run as administrator.
Step 3: Open User Account Control settings and scroll down to Never Notify.
Step 4: Open control panel and repair excel by right click on that.
Step 3: Reinstall the microsoft excel latest version.

If you are getting an error messages that is RTE 3343 when trying to open company ,you can follow some steps:
Step 1: Take Backup of Your Data From Company menu 
Step 2: After Take Backup of Your Data, Go to Company menu and click on Reindex Data Option
Step 3: Now select the concern company and it will show you the prompt for latest backup you can click on option that is you can process as I have latest back up
Step 4: Now Reindex Your Data.

To correct the issue for showing error in particular ledger , follow the steps below:
Step 1: Go to display then account books 
Step 2: Now select account ledger then account wise and one account
Step 3: Now open ledger in short date range and find out the date in which error is showing 
Step 4: Now go to display then account books 
Step 5: Open day books on the date of error in ledger  
Step 6: check all entries on that date and resave entries 

If you are unable to open a single company and show RTE 5 follow below steps:
Step1: Firstly you need to take backup of the data
Step2: Then open BUSY software and go to company menu
Step3: Now click on reindex database option and select company in which you face error
Step4: Then select second option you can proceed as i have latest backup and press Ok 
Step5: After completing the process a confirmation message will appear on the screen and then you are open the company in BUSY.