Frequently Asked
Questions
Find Solutions to Common Issues Related to errors-feedbacks-bugs - rte company database
The software is showing an error when I try to finalize or print an invoice. How can I fix this?
If you are encountering an error message while attempting to print a voucher in the BUSY, you can follow the steps below to resolve the issue.
Step 1: Begin by taking a backup and then running a reindex of the databases. To do this, open the BUSY software, go to the company menu, select the backup data option, and take backup then click on reindex data bases. Choose the company that is experiencing the issue, and then run the reindexing process for all financial years individually.
Step 2: If the issue persists after running the reindexing process, try clicking on Hardware configuration. To do this, follow the steps below:
- Go to the Administration tab
- Click on configuration
- Click on Hardware configuration
If you are unable to click on Hardware configuration and the same error message appears, it means that the printer is not connected properly. If you are able to open it but the printer name is not showing, it indicates that the printer is not installed or registered with the system properly. In this case, it is recommended to contact a hardware specialist to properly install and register the printer with the system.
Run Time Error ‘5’ Invalid Procedure call or argument (While Opening a Company in MSSQL )
Runtime error "5" - "Invalid procedure call or argument" is generally not directly related to a database being in suspect or recovery mode. Instead, this error is typically caused by issues with function or procedure calls, data type mismatches while opening a company.
However, if you are encountering issues while opening a database because it is in suspect or recovery mode, you should focus on resolving the database issue first. Here's a general guide to address a database in suspect or recovery mode:
If error message show Run Time Error ‘5’ Invalid Procedure call or argument (While Opening a Company in MSSQL ) follow the below steps:
Step 1: Resolve the Suspect or Recovery State In SQL Server Management Studio (SSMS), right-click on the database, and check its state. If it's in suspect mode, try to bring it back to an operational state by running the following command.
EXEC sp_resetstatus [YourDatabaseName];
ALTER DATABASE [YourDatabaseName] SET EMERGENCY
DBCC CHECKDB ([YourDatabaseName])
ALTER DATABASE [YourDatabaseName] SET SINGLE_USER WITH ROLLBACK IMMEDIATE
DBCC CHECKDB ([YourDatabaseName], REPAIR_ALLOW_DATA_LOSS)
ALTER DATABASE [YourDatabaseName] SET MULTI_USER
Step 2: Please verify the status of the SQL Server service and ensure that it has been restarted. Additionally, confirm that the database has been refreshed to reflect the latest changes.
Runtime Error ‘430’ ‘ Class doesn't support automation or does not support executed interface.
Runtime Error 430, "Class doesn't support automation or does not support expected interface," usually occurs when there is a compatibility issue with an ActiveX component or COM object in your application. This error can be challenging to troubleshoot, but here are some steps you can take to resolve it:
Step 1: In the Regional and Language Options window, you'll find several tabs: Formats, Location, Keyboards and Languages, and
Administrative. The formats tab allows you to change the format settings for numbers, currency, time, and date. The location
tab lets you set your current location and change the system locale. The Keyboards and Languages tab allows you to add or
change input languages and keyboard layouts. The Administrative tab enables you to set system-wide settings, such as the
language for non-Unicode programs.
Step 2: Try running your application in compatibility mode for an earlier version of Windows. Right-click on the application
executable, go to "Properties," and navigate to the "Compatibility" tab.
Step 3: If your application requires elevated privileges to access certain components, try running it as an administrator.
Step 4: It is necessary to reinstall the BUSY Software with the latest version again, it may solve the problem.
Why am I unable to see certain menus and options in the BUSY dashboard?
If you are unable to see certain menus and options in the BUSY dashboard, there could be several reasons for this issue. Here are some common causes and steps to address them:
Step 1 : Check your user permissions within the software. Ensure that your user role or profile has the necessary access rights to view and use the menus and options you need.
Step 2 : eview the customization settings or preferences within the software to see if you can enable or show the missing menus and options.
Step 3 : Ensure that you are using the correct version and edition of BUSY that includes the menus and options you need.
Step 4 : heck if the missing menus and options are part of a specific module that needs to be activated or licensed separately.
Step 5 :Review your data entry and ensure that you have entered the necessary information or met the required conditions for the menus and options to become visible.
Step 6 :Check your screen resolution and ensure it meets the software's minimum requirements. Adjust your display settings if necessary to see if the menus become visible.
Why can't I see the email configuration options under the Administration tab in BUSY?
If you are unable to see the email configuration options in BUSY, it may be due to several reasons. Here are some common causes and steps to address the issue:
Step 1 : Check your user permissions within the software. Ensure that your user role or profile has the necessary access rights to view and use the menus and options you need.
Step 2 : eview the customization settings or preferences within the software to see if you can enable or show the missing menus and options.
Step 3 : Ensure that you are using the correct version and edition of BUSY that includes the menus and options you need.
Step 4 : heck if the missing menus and options are part of a specific module that needs to be activated or licensed separately.
Step 5 :Review your data entry and ensure that you have entered the necessary information or met the required conditions for the menus and options to become visible.
Step 6 :Check your screen resolution and ensure it meets the software's minimum requirements. Adjust your display settings if necessary to see if the menus become visible.
Accessing missing menu options or settings in BUSY and resolving the issue.
If you are unable to see the email configuration options in BUSY, it may be due to several reasons. Here are some common causes and steps to address the issue:
Step 1 : Check your user permissions within the software. Ensure that your user role or profile has the necessary access rights to view and use the menus and options you need.
Step 2 : eview the customization settings or preferences within the software to see if you can enable or show the missing menus and options.
Step 3 : Ensure that you are using the correct version and edition of BUSY that includes the menus and options you need.
Step 4 : heck if the missing menus and options are part of a specific module that needs to be activated or licensed separately.
Step 5 :Review your data entry and ensure that you have entered the necessary information or met the required conditions for the menus and options to become visible.
Step 6 :Check your screen resolution and ensure it meets the software's minimum requirements. Adjust your display settings if necessary to see if the menus become visible.
RTE Generic (BUSY Application Related)
To troubleshoot user access and permissions issues in BUSY, you can follow these steps:
1. Check User Roles: Ensure that the user has been assigned the correct role with the necessary permissions. You can modify user roles in the User Management section.
2. Verify User Permissions: Double-check the specific permissions assigned to the user. Make sure they have the required access to the features and modules they need.
3. Reset User Password: If the user is unable to log in, try resetting their password. You can do this by going to the User Management section and selecting the user. Then, choose the option to reset the password.
4. Review User Entitlements: Confirm that the user has the appropriate entitlements assigned to them. Entitlements determine the level of access a user has within the software.
5. Check Error Messages: If there are any error messages related to user access or permissions, note them down and search for solutions in the BUSY documentation or contact customer support for assistance.
By following these troubleshooting steps, you should be able to resolve most user access and permissions issues in BUSY.
Troubleshooting errors with report generation in BUSY?
If you are getting error while generating reports from BUSY, you can try these steps:
Step 1: First, identify the problem that is causing the issue. Check if there is any error message showing up or if the data in the report is incorrect or incomplete.
Step 2: If shows any RTE( Run Time Error) then can check after run Reindex Database from Housekeeping tab.(Before doing that please take latest backup of your data).
Step 3: If there is no error message, but the data in the report is wrong or missing, you can try to check the report in a shorter date range and see if the issue is on any specific date. You can also verify the data by comparing it with the voucher entries or the ledger accounts.
Step 4: If amount issue of any specific head then an check after run Update Master Balance from Housekeeping tab.(Before doing that please take latest backup of your data).
If you need any assistance you can also reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
I'm encountering errors when trying to generate reports in BUSY. How can I troubleshoot and generate accurate reports?
If you are getting error while generating reports from BUSY, you can try these steps:
Step 1: First, identify the problem that is causing the issue. Check if there is any error message showing up or if the data in the report is incorrect or incomplete.
Step 2: If shows any RTE( Run Time Error) then can check after run Reindex Database from Housekeeping tab.(Before doing that please take latest backup of your data).
Step 3: If there is no error message, but the data in the report is wrong or missing, you can try to check the report in a shorter date range and see if the issue is on any specific date. You can also verify the data by comparing it with the voucher entries or the ledger accounts.
Step 4: If amount issue of any specific head then an check after run Update Master Balance from Housekeeping tab.(Before doing that please take latest backup of your data).
If you need any assistance you can also reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
Some of my data seems corrupted. How can I restore or repair it?
If you are getting error while generating financial reports or showing incorrect balance in BUSY, you can try these steps:
Step 1: First, identify the problem that is causing the issue. Check if there is any error message showing up or if the data in the report is incorrect or incomplete.
Step 2: If shows any RTE( Run Time Error) then can check after run Reindex Database from Housekeeping tab.(Before doing that please take latest backup of your data).
Step 3: If there is no error message, but the data in the report is wrong or missing, you can try to check the report in a shorter date range and see if the issue is on any specific date. You can also verify the data by comparing it with the voucher entries or the ledger accounts.
Step 4: If amount issue of any specific head then an check after run Update Master Balance from Housekeeping tab.(Before doing that please take latest backup of your data).
If you need any assistance you can also reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
