Frequently Asked Questions

Follow below steps to re-index the company data.
Step 1: Take latest backup of data.
Step 2: Then in menu go in House-keeping.
Step 3: Under it select the option of re-index database.
Step 4: Then proceed for re-indexing.

If showing RTE 1002 could not locate master code at the time of rewriting books, it means database table is corrupted. So you need to concern with your authorized channel partner for data repair process.

If you need help understanding the error messages shown in BUSY and troubleshooting them, you can contact BUSY customer support. They have trained agents who can assist you in resolving the issues you are facing.

If showing RTE while running the update master balance process in BUSY, then you need to check after run Reindex Database process under the Housekeeping menu.
Note: Take backup of your data before running this process.

Whle changing Financial Yearshows run time error 11 division by zero so its is found as bug in BUSY itself and resolved in 8.4 release so kindly update in latest release to resolved this error.

You may encounter some RTE errors in your database due to various reasons, such as data corruption, antivirus issue, incomplete vouchers, etc. The exact cause of the error may depend on the error message displayed.

The runtime error five and invalid procedure call and argument message while using BUSY , you need to folllow these steps :
Step 1 : Take data backup and try reindex database from house keeping

There can be various reasons for data corruption errors like "3343" in BUSY, following reasons could be:
Step 1 : Data corruption
Step 2 : Attack on data by ransome virus
Step 3 : System crash 

if RTE -5 error occurred while opening company, Take Full backup and download full Setup of BUSY Latest Release.
Install same Latest Release on All System. Open BUSY go to company Menu and Reindex Databases.

The BUSY closed unexpectedly due to some corruption in data or systematic issue. Further, provide more details as what error occurs before closing so that we can give you solution to fix it.