Frequently Asked Questions

While making sale invoice after Click on Save if Comes any Error See Flowing Step
Step :1 Take the backup of BUSY Data 
Step :2 Company Menu Rendex datebase Select company
Step :3 after Reindex Database Login the Company Issue Resolve

To resolve RTE 3343 Unrecognized Database while opening company, follow below steps:
Step 1: Take the latest backup of the data.
Step 2: Go to company menu then select reindex database option.
Step 3: Select the relevant company and complete the process.

To troubleshoot the server error occurring when updating the master balance, follow the steps below:
1. Before proceeding, ensure to take a backup. 2. Check and clear the junk characters in the data from the Housekeeping menu.
3. Re-index the database.

While updating data, if you get error 3265, it may be
Your data is corrupted in that case. If you have a backup file,
restore data or you want to repair your data, send it to supportatBUSYdotin.
its a chargable basis support 

If you are re-indexed the data but am still seeing incorrect balances or software getting hanged you may reindex database or incomplete voucher or junk master or voucher by housekeeping after taking the latest backup of the company.

To solve the RTE 70 permission denied error follow below steps:
Step 1: Give full access rights to the data folder.
Step 2: If still faces the same problem then copy data in other drive and set data directory again.

If you are unable to open any report showing run time error or software getting hanged you may reindex database or incomplete voucher or junk master or voucher by housekeeping after taking the latest backup of the company.

To solve the RTE 70 permission denied while restoring data follow below steps:
Step 1: Give full access rights to the backup folder.
Step 2: Change the path for restoring data backup by copying the backup files in other drive.

If you face rte 5 while data entry you can do follow given steps:
Step: 1 Take the latest backup of the company.
Step: 2 Go to the housekeeping - reindex database or incomplete voucher ,Check junk master or voucher.

If showing RTE 6 overflow while saving voucher in BUSY, then you need to check after run Reindex Database process and check junk character under the Housekeeping menu.
Note: Take backup of your data before running this process.