Frequently Asked Questions

If you are facing an error in BDEP creation then you can check by update the BUSY release as no such issue found in updated BUSY. To update the BUSY release, follow these steps:
Step 1: Open the BUSY application
Step 2: Click on Company menu then select the Check BUSY update option from it.
Step 3: Now speciFinancial Year the path to download the update setups then click on Download updates tab. Two setup files will appear in specified path.
Step 4: Afterward, go to the location where the setup file was downloaded, and install both the product and statutory setup individually in the same folder where BUSY is installed.
Step 5: After the installation, your BUSY software will be updated.
Note: Take latest backup of your all data before upgrading.

If you are facing an error in BDEP creation then you can check by update the BUSY release as no such issue found in updated BUSY. To update the BUSY release, follow these steps:
Step 1: Open the BUSY application
Step 2: Click on Company menu then select the Check BUSY update option from it.
Step 3: Now speciFinancial Year the path to download the update setups then click on Download updates tab. Two setup files will appear in specified path.
Step 4: Afterward, go to the location where the setup file was downloaded, and install both the product and statutory setup individually in the same folder where BUSY is installed.
Step 5: After the installation, your BUSY software will be updated.
Note: Take latest backup of your all data before upgrading.

Runtime Error 3218, "Could not update; currently locked," typically occurs in Microsoft Access when you're attempting to update a record that is currently locked by another user or process. This error indicates a concurrency issue where multiple users or processes are trying to modify the same record simultaneously.
If error message show Runtime error '3218' could not update currently locked while opening Company follow the below steps:
Step 1 : Wait and Retry: If the record is currently locked, consider waiting for a designated period before attempting the update
 again. This delay allows the other user or process to complete their action and release the lock, allowing you to retry the
 update operation.
Step 2: Restart your system for disabling any temporary locks, if present and try again.

If you are unable to send emails and getting error 133. then please follow the given steps 
 Step 1: Please check the internet connection 
 Step 2: Check receiver mail is entered correct 
 Step 3: Check spelling of the required field in the email configuration. 
 Step 4: Remove header and footer text then check to send test mail 
 Step 5: Check same thing in the onother company if still facing issue 
 Step 6: Then please run the rewrite book from the housekeeping after backup then check 
 If still having same issue then you can contact us on our centerlized 24*7 helpline 
 number i.e. 8282828282 or 011-40964096. 
 You can also share your query on support@busy.in

To resolve the issue of RTE 53 while changing financial year you 
need to follow the steps 
1 Go to the house keeping menu and click on check junk characters 
then click on proceed as I have the lastest backup and select the master 
and later on Voucher and remove junk characters one by one if any 
2 Go to house keeping menu and click on Check incomplete voucher
then check if there is any incomplete voucher showing then fill it or delete it 
3 after the above process if still the error coming run the carry forward process 
and check in which position the error occouring and open that master or voucher 
and modiFinancial Year or delete it or adjust the reference properly

To troubleshoot the RTE 372 failed to load control BUSY text from your version may be outdated while viewing the columnar sale register.
Step 1: Close all BUSY tabs and right click on BUSY icon then select properties option.
Step 2: Then mark tick on run this program in compatability mode and do the same configuration for user also.
Step 3: Then click on apply and ok button.
Step 4: Then navigate to the window tab and type UAC or user account control and drag down it.
Step 5: After that Go to control panel option and make sure to select time zone as IST indian standard time zone. 
Step 6: Then select region and locale as english united kingdom .
Step 7: Then restart the system again.

There could be several reasons why you are unable to save changes or updates in BUSY. Some possible causes could include:
 1. Insufficient user permissions: Make sure you have the necessary access rights to save changes. Check with your system administrator or the software's support team to ensure you have the correct permissions.
 2. Software version: Ensure that you are using the latest version of BUSY. Older versions may have bugs or limitations that prevent changes from being saved. Update the software to the latest version if necessary.
 3. Connectivity issues: If you are experiencing network or internet connectivity problems, it may affect your ability to save changes. Check your internet connection and ensure it is stable and functioning properly.

Troubleshooting steps to resolve errors while generating reports in BUSY
 Step 1: Take a latest backup of the data.
 Step 2: Go to housekeeping menu and then select and run reindex database from it.
 Step 3: After completing the process of reindex check if the problem resolved or not.
 Step 4: If problem still exists run incomplete vouchers and masters from housekeeping menu.
 Step 5: Make sure to remove or correct all incomplete vouchers and masters from the list.
 Step 6: After completing the above process check if problem exist or not.
 Step 7: If still same problem then check junk characters option from housekeeping and make sure to remove all junk characters from the vouchers and masters option.

When Run time error 3343 is showing while opening the company in BUSY.
 Pls follow the below steps.
 Step 1: Take the backup of your company.
 Step 2: From Company menu,you have to do the reindex database process for that company.
 Step 3: If the reindex process has been done successfully then you will be able to use the company and if you are getting an error during the reindex database process then there is corruption in data.
 Step 4: You have to send the data through wetransfer on our support@busy.in with you details like serial number, your name, your mobile number, company username and password.
 Step 5: You will get a revert from our side for the data status.

To solve the error of RTE 6 overflow at the time of exporting document from BUSY in excel/pdf follow below steps:
Step 1: Close all BUSY tabs and right click on BUSY icon then select properties option.
Step 2: Then mark tick on run this program in compatability mode and do the same configuration for user also.
Step 3: Then click on apply and ok button.
Step 4: Then navigate to the window tab and type UAC or user account control and drag down it.
Step 5: After that Go to control panel option and make sure to select time zone as IST indian standard time zone 
Step 6: Then select region and locale as english united kingdom .
Step 7: Then restart the system again.