Frequently Asked
Questions

Q: While Saving Voucher RTE 30017 showing purchase ?

While Saving Voucher RTE 30017 is showing in purchase, because this happens in case of purchase, you need to enable only sale vocuher, not purchase vocuher.

Q: Error related to Caption.bds in BUSY how to fix it?

to fix Error related to Caption.bds in BUSY then follow these steps 1. closed BUSY application running from backend(Task Manager) 2. re-installed BUSY in fresh folder

Q: There seems to be some issue with the software connectivity from your end. Can you check and reconnect?

To help you better, please share more details. If possible, connect via AnyDesk or remote connection for personalized assistance. This ensures more efficient support.

Q: How can I restart the software to check if the issue has been resolved?

To restart the BUSY, simply close the software, restart your computer, and then reopen the software to see if the issue has been resolved.

Q: How long does it take to get a fix or workaround for errors in BUSY?

The time it takes to get a fix or workaround for errors in BUSY can vary depending on the complexity of the issue

Q: What do I do if I'm getting a permissions error or access denied message?

If you are getting any permission or access denied error in BUSY, then you need to run your BUSY as an administrator mode.

Q: BUSY is crashing repeatedly after I installed the latest update. What should I do?

You can reinstall your BUSY updates setup in same location where your BUSY has installed and enter location during the process of Installation.

Q: The software is not opening and I am getting an error message. What should I do?

Please provide more specific details about the error message you are receiving so that we can assist you in resolving the issue.

Q: Transactions from a past date show changes in the system today. Why is that?

It is possible that the changes were made or there was an error in the system or sudden shut down of system.

Q: How do I clear the cache and browsing data for the BUSY?

To clear junk in BUSY you can run : Step 1 : Click on house keeping Step 2 : Run junk character or voucher

Find Solutions to Common Issues Related to errors-feedbacks-bugs - rte generic application related

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

While Saving Voucher RTE 30017 showing purchase ?

While Saving Voucher RTE 30017 is showing in purchase, because this happens in case of purchase, you need to enable only sale vocuher, not purchase vocuher.

Error related to Caption.bds in BUSY how to fix it?

to fix Error related to Caption.bds in BUSY then follow these steps 
1. closed BUSY application running from backend(Task Manager)
2. re-installed BUSY in fresh folder

There seems to be some issue with the software connectivity from your end. Can you check and reconnect?

To help you better, please share more details. If possible, connect via AnyDesk or remote connection for personalized assistance. This ensures more efficient support.

How can I restart the software to check if the issue has been resolved?

To restart the BUSY, simply close the software, restart your computer, and then reopen the software to see if the issue has been resolved.

How long does it take to get a fix or workaround for errors in BUSY?

The time it takes to get a fix or workaround for errors in BUSY can vary depending on the complexity of the issue

What do I do if I'm getting a permissions error or access denied message?

If you are getting any permission or access denied error in BUSY, then you need to run your BUSY as an administrator mode.

BUSY is crashing repeatedly after I installed the latest update. What should I do?

You can reinstall your BUSY updates setup in same location where your BUSY has installed and enter location during the process of Installation.

The software is not opening and I am getting an error message. What should I do?

Please provide more specific details about the error message you are receiving so that we can assist you in resolving the issue.

Transactions from a past date show changes in the system today. Why is that?

It is possible that the changes were made or there was an error in the system or sudden shut down of system.

How do I clear the cache and browsing data for the BUSY?

To clear junk in BUSY you can run :
Step 1 : Click on house keeping
Step 2 : Run junk character or voucher

Frequently AskedQuestions